Reviews
Elliot is always putting the customer first and making
Elliot is always putting the customer first and making sure the vehicle service is done right the first time. He is definitely an asset to your service department!
Elliot is always putting the customer first and making
Elliot is always putting the customer first and making sure the vehicle service is done right the first time. He is definitely an asset to your service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Done Right, Customer service top notch, Great Thank you Team Tanner
I’m rating this service center 2 stars mainly because of
I’m rating this service center 2 stars mainly because of the cost of services. I was charged $790 for an oil change, fuel filter change, and tire rotation on my 2024 Ram 3500. I just had the exact same services done on my 2013 Ram 3500 at a reputable mechanic next door to tanners and was charged less than half that price! To me this is just plain robbery! And when I complained I was told that’s just the going rate. Maybe for them it’s their going rate but it’s clearly not elsewhere! I will not be visiting this service center anymore except for warranty issues. I expect dealer shop prices would be higher but not by more than double the price! I also don’t think they even checked the tire pressure when they did the rotation because the pressure was all over the place according to my dash readings. Also when I purchased my truck I paid for extra protectant and was told I’d be getting extra wipes of something. Never heard or received another thing since I drove off the lot. Not the service I expected after spending over $110,000 on a vehicle. Feel ripped off!
I’m rating this service center 2 stars mainly because of
I’m rating this service center 2 stars mainly because of the cost of services. I was charged $790 for an oil change, fuel filter change, and tire rotation on my 2024 Ram 3500. I just had the exact same services done on my 2013 Ram 3500 at a reputable mechanic next door to tanners and was charged less than half that price! To me this is just plain robbery! And when I complained I was told that’s just the going rate. Maybe for them it’s their going rate but it’s clearly not elsewhere! I will not be visiting this service center anymore except for warranty issues. I expect dealer shop prices would be higher but not by more than double the price! I also don’t think they even checked the tire pressure when they did the rotation because the pressure was all over the place according to my dash readings. Also when I purchased my truck I paid for extra protectant and was told I’d be getting extra wipes of something. Never heard or received another thing since I drove off the lot. Not the service I expected after spending over $110,000 on a vehicle. Feel ripped off!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand why the cost and follow-up left you feeling frustrated and disappointed—especially after such a significant investment in your Ram 3500. While dealership pricing can be higher due to OEM-specific parts, factory-trained technicians, and equipment required for newer heavy-duty models, we clearly fell short in explaining the value of the services performed and setting proper expectations. Being told “that’s just the going rate” is not the level of communication or transparency we strive to provide, and we apologize for that. Your concerns regarding the tire pressures after the rotation and the protectant package you purchased are also troubling. Both should have been handled with greater attention to detail and follow-through. That is not the experience we want any customer to have, particularly one who has trusted us with a premium vehicle purchase. We would appreciate the opportunity to review your invoice, address the tire pressure concern, and discuss the protectant coverage you referenced to ensure nothing was missed. Please reach out to our Service Manager directly at the dealership so we can look into this personally and work toward a resolution. Thank you again for your honest feedback. We take it seriously and will use it to improve our processes and communication moving forward. Jeremy Ryder Tanner Motors Marketing/Internet Manager
Great to deal with.
Great to deal with. Service on my vehicle was done efficiently and on time. I was provided with a courtesy vehicle when one was available.
Great to deal with.
Great to deal with. Service on my vehicle was done efficiently and on time. I was provided with a courtesy vehicle when one was available.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So many 5 stars thank you KURTSCHACK!! Glad everything went well and your experience was great! Team Tanner
Great fast service!
Great fast service! Didn’t find all kinds of other things wrong and we got out with a fair price.
Great fast service!
Great fast service! Didn’t find all kinds of other things wrong and we got out with a fair price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5 stars! Fair price and a happy customer great! Thanks Team Tanner
Jeff and Shane were very professional and friendly.
Jeff and Shane were very professional and friendly. We will keep Tanner in mind for future purchases.
Jeff and Shane were very professional and friendly.
Jeff and Shane were very professional and friendly. We will keep Tanner in mind for future purchases.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
t_hanson12 Thank you for the great review, and enjoy your used Jeep! thanks again Team Tanner
Trapper did a great job helping me with my truck issues
Trapper did a great job helping me with my truck issues and worked directly with the warranty company to get everything taken care of.
Trapper did a great job helping me with my truck issues
Trapper did a great job helping me with my truck issues and worked directly with the warranty company to get everything taken care of.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Trapper, we are lucky to have him, especially to work with the warranty companies, I wouldnt want to do it! Thanks again, Team Tanner
I live in Texas, but my daughter's live in Baxter.
I live in Texas, but my daughter's live in Baxter. Elliot, and the rest of the service department go above and beyond to ensure their cars are safe, reliable, and ready to handle the Minnesota weather. I would highly recommend them to anyone needing service work in the Baxter/Brainerd area.
I live in Texas, but my daughter's live in Baxter.
I live in Texas, but my daughter's live in Baxter. Elliot, and the rest of the service department go above and beyond to ensure their cars are safe, reliable, and ready to handle the Minnesota weather. I would highly recommend them to anyone needing service work in the Baxter/Brainerd area.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It means a lot that you trust Elliot and our service team to look after your daughters’ vehicles, especially from out of state. Keeping their cars safe and ready for Minnesota weather is exactly what we aim for. We truly appreciate your recommendation and are always here if they—or you—need anything down the road. Thank you Team Tanner
The whole team is fantastic!
The whole team is fantastic! Led by the GM Tony and Finance guy Chad. Service
The whole team is fantastic!
The whole team is fantastic! Led by the GM Tony and Finance guy Chad. Service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charlie, we have a pretty good leader! thanks for the 5 stars! Enjoy the Ram! Team Tanner
The dealership staff are personable and professional.
The dealership staff are personable and professional. The visit on Saturday morning to purchase a new vehicle was so enjoyable I returned Saturday afternoon and purchased an additional vehicle. :).
The dealership staff are personable and professional.
The dealership staff are personable and professional. The visit on Saturday morning to purchase a new vehicle was so enjoyable I returned Saturday afternoon and purchased an additional vehicle. :).
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Municipalservices Thank you so much for your kind words and for choosing to work with our team—twice in one day! We’re thrilled to hear you had such a great experience with us. Enjoy your new vehicles, and don’t hesitate to reach out if there’s anything we can do to help down the road. —The Team at Tanner Motors
Absolutely customer centered, willing to go the extra
Absolutely customer centered, willing to go the extra mile, and explain things in terms a non-mechanically oriented person can understand. 3 new vehicles in 5 years and we’ll be back again!
Absolutely customer centered, willing to go the extra
Absolutely customer centered, willing to go the extra mile, and explain things in terms a non-mechanically oriented person can understand. 3 new vehicles in 5 years and we’ll be back again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timedinger81, couldn't have said it better ourselves. thanks for your continued support! Team Tanner