Reviews
Scuffed my car door on the first oil change by
Scuffed my car door on the first oil change by incompetent staff, I am very unlikely to purchase another vehicle from here. Staff is friendly though some of them have this weird smile when talking to you that is a bit off-putting when you notice it. Best thing I can say is the waiting room is comfy with some nice cheap snacks and water bottles. Sorry, no soda.
Scuffed my car door on the first oil change by
Scuffed my car door on the first oil change by incompetent staff, I am very unlikely to purchase another vehicle from here. Staff is friendly though some of them have this weird smile when talking to you that is a bit off-putting when you notice it. Best thing I can say is the waiting room is comfy with some nice cheap snacks and water bottles. Sorry, no soda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It took over three weeks to get my car in when literally
It took over three weeks to get my car in when literally my cars turbo or something went out. Which led to more issues I'm sure because I didn't know what was wrong. Plus two recalls this is just a xxxx show of a auto garage unreal . So you're meaning to tell me you got so many people with car issues from Kia that you're backed up three weeks nice work kia
It took over three weeks to get my car in when literally
It took over three weeks to get my car in when literally my cars turbo or something went out. Which led to more issues I'm sure because I didn't know what was wrong. Plus two recalls this is just a xxxx show of a auto garage unreal . So you're meaning to tell me you got so many people with car issues from Kia that you're backed up three weeks nice work kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our salesman Riley Peterson was wonderful.
Our salesman Riley Peterson was wonderful. He was very knowledgeable about our new Kia Sorento. He went above and beyond to make sure we were happy. The gentleman who went over our features in the vehicle was very knowledgeable. All around we had a wonderful experience at this dealership.
Our salesman Riley Peterson was wonderful.
Our salesman Riley Peterson was wonderful. He was very knowledgeable about our new Kia Sorento. He went above and beyond to make sure we were happy. The gentleman who went over our features in the vehicle was very knowledgeable. All around we had a wonderful experience at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buyer beware when purchasing a warranty!
Buyer beware when purchasing a warranty!!! The knock sensor went on my 2019 sportage. I’ve maintained the vehicle through the dealership since I purchased. They’ve had it for a MONTH and it’s still not fixed!! One MONTH!! It’s about a $200 part and around $300 to have installed and it’s a part covered by my warranty! I’ve only heard from the service department twice, both times to tell me they’re still going round and round with warranty. They were supposed to call me 2 weeks ago regarding a loaner car, never received a call back. I would have to say do not believe the hype about the “great Kia warranty.”
Buyer beware when purchasing a warranty!
Buyer beware when purchasing a warranty!!! The knock sensor went on my 2019 sportage. I’ve maintained the vehicle through the dealership since I purchased. They’ve had it for a MONTH and it’s still not fixed!! One MONTH!! It’s about a $200 part and around $300 to have installed and it’s a part covered by my warranty! I’ve only heard from the service department twice, both times to tell me they’re still going round and round with warranty. They were supposed to call me 2 weeks ago regarding a loaner car, never received a call back. I would have to say do not believe the hype about the “great Kia warranty.”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I've had my Carnival for 6 months and they recommended an
I've had my Carnival for 6 months and they recommended an oil change even though I only have 3900 miles on it. Took it in and was told it would be 45 to 60 minutes. Service rep went through waiting room around 45 minutes in and said they were wrapping it up. After another 30 minutes, I was tired of waiting and went to service desk. It was done, but they didn't have the paperwork. Finally found it and thankfully, the service rep went out to bring my vehicle out for me. It was blocked in so spent another 10 minutes waiting to have it out. Got in and the tire pressure was showing as 42 - 44 psi on all 4 tires. At my next stop, I check the tag on door frame and it clearly states 37 psi cold weather temp. I called back to the service department on my way out of town (live 30 miles away) and asked them why the tire pressure was so high. Response was "they must have over inflated them" (no kidding) Told me I could bring it back and they would make it right! Told them I could do that myself and not have to wait forever to get it done! Not impressed at all!!!
I've had my Carnival for 6 months and they recommended an
I've had my Carnival for 6 months and they recommended an oil change even though I only have 3900 miles on it. Took it in and was told it would be 45 to 60 minutes. Service rep went through waiting room around 45 minutes in and said they were wrapping it up. After another 30 minutes, I was tired of waiting and went to service desk. It was done, but they didn't have the paperwork. Finally found it and thankfully, the service rep went out to bring my vehicle out for me. It was blocked in so spent another 10 minutes waiting to have it out. Got in and the tire pressure was showing as 42 - 44 psi on all 4 tires. At my next stop, I check the tag on door frame and it clearly states 37 psi cold weather temp. I called back to the service department on my way out of town (live 30 miles away) and asked them why the tire pressure was so high. Response was "they must have over inflated them" (no kidding) Told me I could bring it back and they would make it right! Told them I could do that myself and not have to wait forever to get it done! Not impressed at all!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Worst service department you’ll ever come across.
Worst service department you’ll ever come across. The sales side is fine, but the service department is notorious for how bad they are. I could write a 20 page review on the nightmare I’ve gone through with them. Bottom line is they’re the only dealership within hundreds of miles and if something goes majorly haywire with your car, you will pay for it dearly and find out why. Stick Hyundai instead they’re just as affordable and the same company. And Kolar up the hill blows this place out of the water.
Worst service department you’ll ever come across.
Worst service department you’ll ever come across. The sales side is fine, but the service department is notorious for how bad they are. I could write a 20 page review on the nightmare I’ve gone through with them. Bottom line is they’re the only dealership within hundreds of miles and if something goes majorly haywire with your car, you will pay for it dearly and find out why. Stick Hyundai instead they’re just as affordable and the same company. And Kolar up the hill blows this place out of the water.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
2024 Sportage Hybrid
Exceptional customer service, great attention to detail. Our salesperson, April, went above and beyond to see that all our needs were met. This is our 4th purchase of a Sportage, so we obviously love them! Quality vehicle!
2024 Sportage Hybrid
Exceptional customer service, great attention to detail. Our salesperson, April, went above and beyond to see that all our needs were met. This is our 4th purchase of a Sportage, so we obviously love them! Quality vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Everything and everyone was great. I appreciate the way everything was handled. The service was very good. I'd recommend this dealership to family and friends.
Service
Everything and everyone was great. I appreciate the way everything was handled. The service was very good. I'd recommend this dealership to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exceptional Service
Scheduled oil change when purchased car. Noted special requests when I brought car in. They went out of their way to accommodate us. Truly above and beyond!
Exceptional Service
Scheduled oil change when purchased car. Noted special requests when I brought car in. They went out of their way to accommodate us. Truly above and beyond!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brought in our Kia Sorento for an oil change.
Brought in our Kia Sorento for an oil change. They came back and showed us a completely filthy engine air filter. They said we needed a new one for sure. We informed them we recently changed it. They looked in their records and confirmed it had been done 9 months ago and only 6,000 miles had been put on since then. There is no possible way they changed it out but they sure as heck charged us for it. DO NOT GO HERE. SCAM
Brought in our Kia Sorento for an oil change.
Brought in our Kia Sorento for an oil change. They came back and showed us a completely filthy engine air filter. They said we needed a new one for sure. We informed them we recently changed it. They looked in their records and confirmed it had been done 9 months ago and only 6,000 miles had been put on since then. There is no possible way they changed it out but they sure as heck charged us for it. DO NOT GO HERE. SCAM
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair