Everyone was courteous, helpful in making our choice of vehicle. Our sales rep was very knowledgeable of all the new features of this vehicle. Reviewed... many of the items a second time, with us.
I had just purchased a new gmc Sierra, I braught it into the shop to have a few extras that I wanted, we into pick up my truck I handed the girl a 10 percent... off service work, these coupons are coming directly from GMC. With Norseman name and address is on the coupon, regardless it's only 10 percent this one the reasons people will come into that dealership.She wouldn't take the coupon. I called the manager of dealership Several times, and not one phone call returned. I have got to say I have baught two vehicles from here and several hundreds of dollars on extra, I won't be back, I think they should look over there coupons policy and I definitely deserved a call back from management this will also go to BBB, so others don't have to deal with this.
Everytime I service my vehicle at Norseman they are honest and they strive to do the job right the first time. I would recommend this dealership to absolutely... anyone!
Brought the car in for some repairs. They did some work on it but the problem came back. Brought the car in again; they found the real problem and refunded... us for the initial work. Car's been running fine since. I don't expect anyone to be perfect, and how a business responds to their error says more about them than any façade of perfection. They will have my business in the future!
Fellows working on vehicle were courteous and knowledgeable. Gave good feedback.
I was pleased with the speed at which the oil change was preformed. I was informed of three light bulbs that were out, they were replaced in a timely manner.... I was informed that my coolant system needed a flush and fill, which I have scheduled for 9/7. My only concern is, I had an alignment preformed, at Norsemans, shortly after the purchase and bought new tires and now I notice the tire is wearing in exactly the same way as last time. What do you recommand?
Thank you for your kind comments! As we discussed in our recent phone conversation, please contact me when it is convenient for you to bring your vehi...cle in for an evaluation of the concerns you have noted. Corianne Sherman Customer Relations Manager
good job, let me watch! The leak has not shown up yet!
I got there on time they wrote the order and took the truck in. I had the transmission fluid flushed an refilled. Also changed oil and filter, fuel filter.... They said it would take two hour. Then I asked for a loaner car so I could go to Walmart and Menards. They set me up with a great little Pontiac. Went back 2 hours later and the car was finished. I will go back again.
Both Dennis and Ron from Service Dept. were a great help. Besides helping getting the repair done right, were helpful with suggestions on other maintenance... issues. Service was timely and they did a great job.
Great dealership to work with. From our salesman (Bert Doll) to all the customer service people and the owners. We bought a "Certified Pre-Owned" truck... which comes with a 2 year or 30,000 mile Maintenance plan. Also a bumper to bumper warranty came with it. They let me talk to the old owner of the truck before I bought it. The pricing was far and there was no run around like I was use to at other dealerships.