Reviews
Write a reviewBought a used pickup and a brand new Suburban from them
Bought a used pickup and a brand new Suburban from them on the same day. The pickup had a dent in the end gate. Called about trading it in 9 months later as I wanted a diesel and was offered $9000 less than what I paid for it. Only put on 8000 miles.
Bought a used pickup and a brand new Suburban from them
Bought a used pickup and a brand new Suburban from them on the same day. The pickup had a dent in the end gate. Called about trading it in 9 months later as I wanted a diesel and was offered $9000 less than what I paid for it. Only put on 8000 miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Communication was nice, everything was quick, I extremely
Communication was nice, everything was quick, I extremely liked the low pressure/no pressure sales tactics.
Communication was nice, everything was quick, I extremely
Communication was nice, everything was quick, I extremely liked the low pressure/no pressure sales tactics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff at Nereson were helpful and friendly.
The staff at Nereson were helpful and friendly. We would definitely recommend them to anyone who is shopping for a vehicle.
The staff at Nereson were helpful and friendly.
The staff at Nereson were helpful and friendly. We would definitely recommend them to anyone who is shopping for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Though i know the price of used cars have gone up that
Though i know the price of used cars have gone up that should affect t the pr1ce that the dealership pays for a trade in.not only was insulting, the sales person told me they put in a cushion in case your car needs brakes or tires. If it doesn't need these i guess its all profit for the dealership. I knew that my trade in had high miles i had been following the advertised price and i took the miles in to account. The cars sell around $11999 the dealer offered $5000. I would have been happy with $8000. That would give them a good profit insulting
Though i know the price of used cars have gone up that
Though i know the price of used cars have gone up that should affect t the pr1ce that the dealership pays for a trade in.not only was insulting, the sales person told me they put in a cushion in case your car needs brakes or tires. If it doesn't need these i guess its all profit for the dealership. I knew that my trade in had high miles i had been following the advertised price and i took the miles in to account. The cars sell around $11999 the dealer offered $5000. I would have been happy with $8000. That would give them a good profit insulting
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I stopped in today to have my tire pressure indicator
I stopped in today to have my tire pressure indicator recalibrated. Was not sure how long it would take, first time I’ve ever had this done. I was met at the door by Rob and explained why I was there. He walked me back Tyler in service who was very attentive and said we can handle this immediately. He called for Rodger back in service who came up front right away. Tyler explained to him what was going on and he went back and grabbed the calibrator that he needed. He walked out to my car and within minutes he was done. While doing the calibration he noticed I had a tire that was low on air. He drive it into the shop and was back out after he also checked the other tires. All in all I was there about 10 minutes and back on the road. Rob, Tyler and Rodger were all very polite, professional and knowledgeable!!! I was very impressed!!! Thank you guys so much!!!
I stopped in today to have my tire pressure indicator
I stopped in today to have my tire pressure indicator recalibrated. Was not sure how long it would take, first time I’ve ever had this done. I was met at the door by Rob and explained why I was there. He walked me back Tyler in service who was very attentive and said we can handle this immediately. He called for Rodger back in service who came up front right away. Tyler explained to him what was going on and he went back and grabbed the calibrator that he needed. He walked out to my car and within minutes he was done. While doing the calibration he noticed I had a tire that was low on air. He drive it into the shop and was back out after he also checked the other tires. All in all I was there about 10 minutes and back on the road. Rob, Tyler and Rodger were all very polite, professional and knowledgeable!!! I was very impressed!!! Thank you guys so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
beware of service dept.
had brought my tahoe in for no oil pressure issue; told them not to start because of that as could ruin engine. they started it and revved on engine and said no oil pressure unless they rev on it then they could get little pressure; which i already had told them that it didn't have oil pressure. so they said i need new/used engine, they gave me a price for a used engine of $3500 plus install WOW! you can buy a reman engine for less, and get installed for half their install price. i then drove 300+ miles one-way, picked it up, towed it home, and had my local shop look at it. and they fixed for under $1000 and runs great. oh and nereson charged me $320 to tell me that it has no oil pressure.
beware of service dept.
had brought my tahoe in for no oil pressure issue; told them not to start because of that as could ruin engine. they started it and revved on engine and said no oil pressure unless they rev on it then they could get little pressure; which i already had told them that it didn't have oil pressure. so they said i need new/used engine, they gave me a price for a used engine of $3500 plus install WOW! you can buy a reman engine for less, and get installed for half their install price. i then drove 300+ miles one-way, picked it up, towed it home, and had my local shop look at it. and they fixed for under $1000 and runs great. oh and nereson charged me $320 to tell me that it has no oil pressure.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Refuses to stand behind their incompetent work
Brought my 2009 Tahoe to them and was told I needed a new engine. Had them do the work to the tune of $6,000 and told the engine had a 3 year warranty from GM. Initially they forgot to plug in the transmission module, and got a check engine light on my first drive from the dealership. Now the engine is burning oil and smoking. I've been told that they installed the wrong valve covers and GM won't cover the incorrect dealer install. Nereson refuses to stand behind their work and is telling me their mistake is my problem. This is a very dishonest shop that delivers poor service. I am very disappointed.
Refuses to stand behind their incompetent work
Brought my 2009 Tahoe to them and was told I needed a new engine. Had them do the work to the tune of $6,000 and told the engine had a 3 year warranty from GM. Initially they forgot to plug in the transmission module, and got a check engine light on my first drive from the dealership. Now the engine is burning oil and smoking. I've been told that they installed the wrong valve covers and GM won't cover the incorrect dealer install. Nereson refuses to stand behind their work and is telling me their mistake is my problem. This is a very dishonest shop that delivers poor service. I am very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Awesome
Great experience. Good people to work with. I will go back any time again for sure
Awesome
Great experience. Good people to work with. I will go back any time again for sure
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people to work with to get my car in and out
Made an appointment And out in no time with an oil change and rotated my tires . Courteous employees and a great waiting room.
Great people to work with to get my car in and out
Made an appointment And out in no time with an oil change and rotated my tires . Courteous employees and a great waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Nereson Chevrolet Cadillac for your service needs. We are happy to hear you had a great service appointment. Thank you for your business Geraldine. Kristi Meyer Nereson Chevrolet Cadillac kmeyer@nereson.com 218-847-5688
Clean facilities.
They gave me a truck to drive that I need for business.i am still having the same problem that I had.
Clean facilities.
They gave me a truck to drive that I need for business.i am still having the same problem that I had.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the comments you shared Dave. We have worked with GM Tech Assistance directly and we do have your vehicle in the GM data base. You concerns have been documented. If a fix or remedy becomes available, we will notify you. Thank you for your business Dave. Kristi Meyer Nereson Chevrolet Cadillac kmeyer@neresonauto.com 218-847-5688