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I was very pleased with Guy he sold us the last two vehicles very thankful . He gave us what we wanted for our vehicles that we had purchased
Misrepresented the trim package of vehicle. We drove 300 miles to find the base model. We even questioned the salesman before making the long drive. It... was not a good deal at all and they still have not changed the details. No wonder the car has been on the lot for 3 months. Terrible business!
I love working with Muscatell Subaru in Moorhead. I am always treated like a special guest. They have never forgotten my name and are always honest and... personable. I would absolutely recommend you purchase a new or used car from them and/or have your vehicle serviced through them. You couldn't find a nicer group.
Thanks for the kind words
After a disappointing, and unprofessional experience with the salesperson my husband and I then waited over an hour to set up financing. After the long... wait we met with financing and we offered additional warranties to purchase. We made our choice and agreed to purchase the warranties. We were promised and told that we had 30 days to change our minds and remove the warranties from our finance contract. One week later we decided to remove the warranties and sign a new contract for a lower financing amount. At that time when we signed the new contract we were told that the old contract (with the higher loan amount) was invalid and this new contract was the correct loan amount. Once we got the paperwork in the mail the loan was for the first contract amount (with the warranties). After realizing this mistake we immediately called Muscatell to inform them of the mistake. They were impenitent and unaware about their mistakes. After many back and forth conversations they agreed to pay the difference to the loan company to lower the loan amount. But we still have to pay the higher minimum monthly payment. We are currently paying monthly payments for a higher loan amount than what the car is worth WITHOUT the additional benefits of the warranties. Muscatell still has yet to follow through with what amends they promised. It was a terrible, stressful, and upsetting customer experience buying a car from this dealership. If you do go through this dealership I recommended selecting financing from another company. I will never purchase another car from this dealership again.
My wife Kari and I have bought 4 vehicles from Colt and the team... we are never upset.. the team makes it so easy to get u in the car u want.. we had... a power steering issue after three months of driving a vehicle that we bought from them ..called them up and told them the issue, brought it in fixed it no questions asked.
I went into this dealership simply to look at a car that I wanted; not expecting to buy the car until a few days later since I had to finish paperwork... on a loan that I was pre-approved for, and since I did not have my trade in with me. Not only did they beat the very low interest rate on this other loan, but they drove 100 miles to pick up my trade in. I honestly could not rate their facility since I was not there long enough to have a good look around, that's how fast the got me taken care of. Trevor Aakre is a top notch employee that I will be dealing with again for future purchases.
Ad for financing says if you have a job your approved, applied and never got a return call from them all communication intiated by me and was told they... would call one way or the other in other words don't call us we'll call you. well never heard from again. what a waste of time and hit for credit inquiry
I am sorry to hear you had issues with our finance department. Our team tries to contact every customer. Sometimes information in our system is incorr...ect and we are unable to get back in touch with customers. Please feel free to Reach out with any questions Matt Halseth (888)701-1392
Greg made it such an easy process. I let him know what I was looking for and what I wanted to spend---and he made it happen! So easy! And I love my... new Outback!!!!!
Thanks for becoming a Muscatell Customer.
I had such a great experience buying my first Subaru that I came back for more and was not disappointed. Muscatell sells fantastic cars and backs them... up with friendly sales, quick and quality service, and an all-around positive atmosphere. I tell everyone - I love my 2011 Subaru Legacy!
Thanks Andrea hope you love your New Subaru
We were extremely pleased with our buying experience. Starting with an out of state inquiry on an inbound Subaru vehicle to the actual vehicle delivery... 3 days later, Muscatell in general and Matt Thompson in particular made the entire process as easy as can be. In addition, they honored every verbal promise without exception. We have a son living in the Moorhead area and would steer him to Muscatell when he's ready to change cars.
Thanks for being a loyal Muscatell Customer