Muscatell Subaru

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2019

    I was very pleased with Guy he sold us the last two vehicles very thankful . He gave us what we wanted for our vehicles that we had purchased

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 11, 2018

    Misrepresented the trim package of vehicle. We drove 300 miles to find the base model. We even questioned the salesman before making the long drive. It... was not a good deal at all and they still have not changed the details. No wonder the car has been on the lot for 3 months. Terrible business!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • August 3, 2012

    I love working with Muscatell Subaru in Moorhead. I am always treated like a special guest. They have never forgotten my name and are always honest and... personable. I would absolutely recommend you purchase a new or used car from them and/or have your vehicle serviced through them. You couldn't find a nicer group.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind words

  • 1.0 out of 5
    March 18, 2018

    After a disappointing, and unprofessional experience with the salesperson my husband and I then waited over an hour to set up financing. After the long... wait we met with financing and we offered additional warranties to purchase. We made our choice and agreed to purchase the warranties. We were promised and told that we had 30 days to change our minds and remove the warranties from our finance contract. One week later we decided to remove the warranties and sign a new contract for a lower financing amount. At that time when we signed the new contract we were told that the old contract (with the higher loan amount) was invalid and this new contract was the correct loan amount. Once we got the paperwork in the mail the loan was for the first contract amount (with the warranties). After realizing this mistake we immediately called Muscatell to inform them of the mistake. They were impenitent and unaware about their mistakes. After many back and forth conversations they agreed to pay the difference to the loan company to lower the loan amount. But we still have to pay the higher minimum monthly payment. We are currently paying monthly payments for a higher loan amount than what the car is worth WITHOUT the additional benefits of the warranties. Muscatell still has yet to follow through with what amends they promised. It was a terrible, stressful, and upsetting customer experience buying a car from this dealership. If you do go through this dealership I recommended selecting financing from another company. I will never purchase another car from this dealership again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 23, 2016

    My wife Kari and I have bought 4 vehicles from Colt and the team... we are never upset.. the team makes it so easy to get u in the car u want.. we had... a power steering issue after three months of driving a vehicle that we bought from them ..called them up and told them the issue, brought it in fixed it no questions asked.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2015

    I went into this dealership simply to look at a car that I wanted; not expecting to buy the car until a few days later since I had to finish paperwork... on a loan that I was pre-approved for, and since I did not have my trade in with me. Not only did they beat the very low interest rate on this other loan, but they drove 100 miles to pick up my trade in. I honestly could not rate their facility since I was not there long enough to have a good look around, that's how fast the got me taken care of. Trevor Aakre is a top notch employee that I will be dealing with again for future purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 20, 2013

    Ad for financing says if you have a job your approved, applied and never got a return call from them all communication intiated by me and was told they... would call one way or the other in other words don't call us we'll call you. well never heard from again. what a waste of time and hit for credit inquiry

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear you had issues with our finance department. Our team tries to contact every customer. Sometimes information in our system is incorr...ect and we are unable to get back in touch with customers. Please feel free to Reach out with any questions Matt Halseth (888)701-1392

  • 5.0 out of 5
    January 20, 2013

    Greg made it such an easy process. I let him know what I was looking for and what I wanted to spend---and he made it happen! So easy! And I love my... new Outback!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for becoming a Muscatell Customer.

  • 5.0 out of 5
    August 10, 2012

    I had such a great experience buying my first Subaru that I came back for more and was not disappointed. Muscatell sells fantastic cars and backs them... up with friendly sales, quick and quality service, and an all-around positive atmosphere. I tell everyone - I love my 2011 Subaru Legacy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Andrea hope you love your New Subaru

  • 5.0 out of 5
    August 6, 2012

    We were extremely pleased with our buying experience. Starting with an out of state inquiry on an inbound Subaru vehicle to the actual vehicle delivery... 3 days later, Muscatell in general and Matt Thompson in particular made the entire process as easy as can be. In addition, they honored every verbal promise without exception. We have a son living in the Moorhead area and would steer him to Muscatell when he's ready to change cars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for being a loyal Muscatell Customer

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