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Muscatell Burns Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:30pm
Tuesday 8:00am–6:00pm 8:00am–5:30pm
Wednesday 8:00am–6:00pm 8:00am–5:30pm
Thursday 8:00am–6:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
New (218) 483-2058 (218) 483-2058
Used (218) 483-2294 (218) 483-2294
Service (218) 483-2623 (218) 483-2623

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Muscatell Burns Ford from DealerRater.

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Great Experience

We just bought our Honda Odyssey van from here. The service was fantastic. Case searched for a few weeks to find a mini-van that fit exactly what we were looking for. Also the trade in process of our other vehicle was easy. The entire process was very enjoyable and simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your strong recommendation of the staff and Muscatell Burns Ford. We appreciate your review of our team, and we look forward to further serving you in the future!

Great service, nice clean facilities

Vehicle was serviced and checked out in a timely manner. Excellent service. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business!

Top Notch Staff & Service

2013 Ford Explorer - Love it! Can't say enough good things about the service and staff! Every one of our purchases has been a great experience! We travel 120 miles one way just to buy from Olee. He, along with others always end up staying past closing just to make sure we are taken care of and have everything we need. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy

They always make you feel welcome and part of their family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Jerome! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

1st oil change

Everyone was very helpful and courteous. Enjoy the coffee & cookies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Again, we appreciate your recommendation of Muscatell Burns Ford and we hope to be of service again in the future.

Oil change

Was good as always. Just wished the key bob worked from more than 30 ft!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great Service

2012 F-:250. Staff was excelant and service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, James! We are happy to hear of your positive experience with our dealership. We greatly appreciate your business, and thank you again for the review!

Great service!

Very great people to work with. They were reasonable and friendly with the attitude to try and help you out anyway possible!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive review, Vincent. We always strive to provide excellent service with a professional and caring staff here at our location. Please let us know if there's anything else we can do for you.

Great service department

I've been coming to Buurns motor for almost 40 years. Mike B. has always treated me with respect even when I rant and rave because something wasn't working on my vehicle. He calms me down and gets it fixed. I can always count on Mike and te guys/gals in service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service vehicle

Everything was done very well and in a timely manor. I am very pleased with the service at Muscatell-Burns Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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