Kelleher Motor Company

Matt was awesome, not only with the sale of the car but he also was instrumental in helping me surprise my wife as this was her Christmas present! Everyone at Kelleher was friendly and helpful. Thanks so very much!

Drive to a different Ford dealership ... not worth the damage to your car or the attitude from Fred in service. I'm very disappointed in the service I received at Kelleher Motors; particular from Fred the service advisor. Is he as a manager, I sure hope not. Take accountability for your mistakes and don't try and lie to a customers face. Fred's knowledge of ford vehicles also needs to be questioned, or more so the claiming to be knowledgeable. My journey started months ago when I booked an appointment to have a cup holder (still under bumper to bumper warranty) repaired & a seat belt tab fixed. After waiting a few weeks for my appointment Fred comes out to my vehicle and after a quick 2 min look, tells me that the seat belt tab that has come undone/unsewn is not covered undo the warranty. I wonder how that is when it is still under bumper to bumper; well, he convinces me they won't fix it. I have already come to know that Fred's statement wasn't true. Then Fred proceeds to tell me that they don't have time to look at my cup holder issue because they will need to take the WHOLE CONSOLE off and that it will be an all-day affair. He says he wants to make sure the guys take their time as so "not to scratch the console." Alright, that sucks but I will rebook when I have a day that they can have my car all day, last thing I want is my newer SUV having any "scratches" on the console. Now jump ahead to the day, today. I drop off the car. Fred calls me and hour or so later to tell me good news "they looked in the manual and it only required sliding out the top part of the console, not take off the whole console." WAIT, is that good news for you or me? I've had to arrange to miss work because Fred told me the whole day, months ago. So Fred was too lazy to look in the manual originally to see what it took. And Fred clearly spoke as if he knew what his was talking about, yet he actually had no clue. Now I go pick up my vehicle thinking they must have taken great care to not scratch the console, since its what Fred repeated numerous times to me. NOT! I see that the console is sitting weird... the console just slides in with two prongs, one of the prongs was ONTOP the console one was not. And what brought my attention to that was the GOUGE in the plastic console - like the guy tried to pry the console up first. I'm upset because I keep hearing Fred saying, "we want to make sure we don't scratch the console" ... my exact words were "this is ridiculous" Fred looks at me and says "You need to calm down" .... ummmm, I wasn't flipping out, but I am within my right as the owner of the vehicle that now has a gouge in her console to tell you I think "this is ridiculous." I mean a 10 year old could have put the "pieces" better together, its easy to slide in, right Fred? Did Fred not like a woman's tone, or did he want me to continue to be passive and let him spin his tales. Fred has the car driven into the bay ... he goes and looks. Then tells me to come show him the scratch. I do. he keeps saying "where", like he can't see it. And then trying to show me how the console "just slides in". If its that easy, which it looked easy: then please tell me why one of the prongs was on TOP of the console. This just shows that NO CARE was taken, not proves Fred's point that its easy to take on and off. Now here's the good part ... the admittance to seeing the gouge followed with "yeah, I see that, but WE didn't do it" ... WTH! Here's the thing, there is no real way for them to fix the gouge ... you all SCREWED up. At least admit it and apologize ... don't deny culpability. I should have, and will from now on, drive an hour+ to have my Ford serviced elsewhere; you might want to as well.

We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.