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West Hills Chrysler Jeep Dodge RAM

Reviews

4.7 out of 5 4.7
606 lifetime reviews. Includes reviews of West Hills Chrysler Jeep Dodge RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 27, 2018

    This is the place I go for all of my families vehicle servicings. Setting up appointments is quick and easy, they send friendly reminders to make sure... you don???t miss your appointments or needed servicing, and every person I have worked with has been friendly, knowledgeable and efficient. I recommend everyone I know go there for their vehicle needs.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Thank you so much for your kind review! We couldn't do it without you!


    Worked with:
    Ricky Pasatiempo

    Service Advisor

    (4.2) 10 reviews

  • 5.0 out of 5
    September 3, 2018

    I have now purchased 2 vehicles from west hill Jeep Chrysler dodge and I have left satisfied every time. Mike Alden was great to work with and everyone... else was helpful in the dealership.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Thank you so much for your amazing review! We couldn't be happier to hear you have had such an outstanding experience! Thank you for your loyal busine...ss!

  • 5.0 out of 5
    August 12, 2018

    Thanks so much for your unexpected help in the crowded lot. You were a life saver such a great guy! It's just so nice to meet such great people in one... place

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Thank you so much for your kind reviews Tess!


    Worked with:
    Ronald Pretti

    F&I Manager

    (4.5) 51 reviews

    Jerry Bouldwin

    Used car manager

    NOT RATED

    John Kielbasa

    Sales

    NOT RATED

  • 5.0 out of 5
    July 28, 2018

    Dexter was outstanding to work with very knowledgeable and cared about my experience buying the new Hellcat. In going over the controls and features he... explained all details of the car and features. I have given his name out to several friends that are looking to purchase a new vehicle. From start to finish all employees were kind and cared about my purchase and have passed that along.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Wow! We are so glad you had such an informative experience with your new Hellcat! Enjoy it and drive safe :)


    Worked with:
    Dexter Walker

    Sales Consultant

    (4.6) 7 reviews

    Jay Powers

    Internet Sales Manager

    NOT RATED

  • 5.0 out of 5
    June 21, 2018

    The Jeep I wanted was in demand, so I ordered it dactory direct. Reggie my sales associate was awesome and made the entire process seamless and enjoyable.... The entire dealership has been great!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    We are so happy that Reggie was able to help you get just the car you wanted! Thank you so much for your loyal business and we look forward to seeing ...you again soon!


    Worked with:
    Reggie Ross

    Sales and Leasing

    (5.0) 77 reviews

    Ronald Pretti

    F&I Manager

    (4.5) 51 reviews

  • 5.0 out of 5
    May 30, 2018

    Blake the salesman was on the ball, he knew the Grand Cherokees in and out, he worked efficiently with the other staff members to knock my lease out quickly.... He was able to answer all my questions and stayed late to make sure my daughter and I had a great experience from start to driving off the lot with our new Jeep.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    We couldn't be happier to hear that! Thank you so much for your generous review and your loyal business!


    Worked with:
    Blake Vancurra

    Sales and Leasing

    (5.0) 14 reviews

  • 5.0 out of 5
    May 25, 2018

    Great service Cody watts did a great job best service I???ve have buying and thing ever extremely friendly and went out of his way to get our vehicle

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Were so happy you had such an uplifting experience! Thank you for your awesome review!


    Worked with:
    Ronald Pretti

    F&I Manager

    (4.5) 51 reviews

  • 5.0 out of 5
    May 13, 2018

    Family atmosphere, warm, honest, answered all our questions. Went over every car feature, very thorough. Put together by Dan ,Joe, Cody, and Ron . Would... recommend them and will be a return customer.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    We're so happy you had such a warm and friendly environment while purchasing your new vehicle! All of those guys are great and were so happy you got t...o experience them all! Thank you for your kind review!


    Worked with:
    Ronald Pretti

    F&I Manager

    (4.5) 51 reviews

    Joe Henry

    Sales

    NOT RATED

  • 5.0 out of 5
    May 4, 2018

    Dallas was the best Sales person I will recommend him to everyone I know!!! Thank you for all your help, great service,knowledge, Patience and care

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dallas Howell

    Sales Consultant

    (5.0) 16 reviews

  • 1.8 out of 5
    May 4, 2018

    About a year ago my 2008 Jeep Wrangler went in for the Clock Spring Recall. When I got the Jeep back I noticed my Horn was not functional and called the... Dealership. I was told well the Horn did not work when it came in, which I knew was not factual. I had to argue, and being I was an engineer, had to prove the issue was in the steering column. After I proved this to them they said they would look at it, sure enough when they installed the Clock Spring they did something to break the horn. This in itself is not why they only get a one star it get's better. They agreed to repair the Jeep and said they ordered a new Steering Wheel Column, that was about a year ago! I have called them several times asking to talk to someone that could tell me why I am driving around in a Jeep with out a horn. I was passed around several times and finally was put through to the parts department. They told me that they where having issue getting the part and it could take a while (this was the first time I talked to them). After a few months I called back and was passed through to parts again and told this time they where changing Vendors and had none in stock anywhere. This last time I was told by the parts department that they might not make any other of this model Steering Column and I might be out of luck! I had to inform them that they broke the part to begin with, which he said oops we might have to get you a used one. That was about a month ago and again NO ONE HAS REACHED OUT TO ME! Mind you I have been passed to parts by the SERVICE MANAGERS, why am I dealing with parts? Wouldn't this be the job of the service managers, who's service department BROKE the part to begin with? I have been through several of the Managers in the back and some have even called me back the same day, then they disappear!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    West Hills Chrysler Jeep Dodge

    Pete, thank you for your time on the phone. I am trying to get the part out of Puerto Rico which is the only part shoing in the US or any territory. F...ell free to use my cell to call or text anytime. Jeep customer CARE and my are rep are involed as well to get your horn fixed ASAP. Your feed back is appreciated. My apologies for the poor communication you recieved and the frustration involved. Thank you for making me aware. Respectfully, Cody Edwards GM


    Worked with:
    Ricky Pasatiempo

    Service Advisor

    (4.2) 10 reviews

    Scott Zevenbergen

    Service Advisor

    NOT RATED

    Todd Bristow

    Parts Center

    NOT RATED

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