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Julia did a great job helping us on the purchase of our new truck. She was professional and pleasant. We always appreciate West Hills Dodge
Thank you for the kind review!
Kevin Ranganbay did an Amazing job. Taking the time to answer any and all our questions.. Very professional and really listened to what we were looking... for in a truck!
Thank you for the kind feedback on your car buying experience!
Bought my Ram back on 27 April; 2020, Still waiting on the dealership to take care of issues. After purchasing, I decided I did not want the Anti-Etch... ($268.) the, Perma Plate appearance ($998.), and the Perma Plate windshield ($501.). To this date I have only received refunds for the Anti-Etch ($268.) and Perma Plate windshield ($501.). I have still not received my refund on the Perma Plate appearance ($998.). Also, for the Road advantage ($1235.), which I do want to keep, I have not even received any documentation on what the policy is/covers. Cannot even comprehend how a dealership can conduct business in this manner.
They were very nice, efficient, and not pushy at all. I love my new Jeep! Kevin was able to explain a lot of features to me.
Thank you for the kind feedback of your experience with us!
After my last review the guys at West Hills called me and offered me $500 towards the repair of my bumper. It was a good faith gesture and I truly appreciate... it. My bumper is fixed and I'm a happy shopper. Thanks Will!!
Thank you for the wonderful review!
Best experience my husband and I have ever had with buying a new car. No pressure to buy one over the other, they totally let us decide what worked best... for our family. Love our new car so much and feel proud to have it.
Thank you so much for giving us such amazing feedback!
This dealership specifically dealt with my personal needs in a vehicle. Very courteous and patient in making this purchase as easy as possible. I would... highly recommend this dealership!
Thank you for the kind review and recommendation!
Darren is a cut above. He is authentic, knowledgeable and cares about your needs. I would and will recommend him to everyone I know looking to purchase... a vehicle.
Thank you, Teri, for the wonderful review and recommendation!
I took my 2012 Durango here to have some maintenance and a recall done along with some issues I had noticed checked out. When I got there I was sold a... maintenance package that included alignment tire rotation all fluids changed and all filters $500 plus tax, not bad I thought. So I left my car for the day and went home I got a call the next day and was told the issues it had and that my warranty wouldn't cover it ,so i told them just do the recall and maintenance I was told ok and that my car would be ready in about an hour or so. I left home for my 45min dive back to the dealership, when I got there I was handed an $1100 bill and was explained the charges .they were charging me for every diagnosis they had found on the vehicle. Witch later I found out some would have been found as part of the maintenance I had paid for ... None the less I paid the $1100 and went on my way. On my way home I checked my tire pressure gauge to see where they had put the tire that had a slow leak in it ,low and behold it was in the same spot mind you now Im half way home by this time. So I called the dealership and talked to the service rep that I had been in contact with the entire time and was told it was just a mistake and to bring it back for the rotation. I told the rep that I was half way home and that I would just take it to my local shop and have them check the work that was done on the vehicle. In no more then 5 min I get a call from my wife saying the dealership called my house and wanted a return call asap. Hmmm I thought to myself so I get home call the dealership and was told there was a mix-up and that NONE of the work was done on my car including the recall because they where waiting to do the exhaust work so it would be easier to get to the part that needed fixed. At this point I'm not to happy they offered me a refund of the diagnostic fee that I shouldn't have been charged for and I could take It back down for the maintenance I had paid for, so all in all they offered me no deal except to give me back my money they shouldn't have even charged me for in the first place I told them I wanted a refund for all of it and for something to be made right other then me getting my money back for a crooked diagnostic fee. They refunded me my money now 3 weeks later and I also got ahold service manager who was nothing but a garbage sales man. I explained my situation to him and that I just lost 2 days of work now for nothing because they tried to rip me off I was then offered a 10% discount if I got all the work done that they said I needed... I told him $500 off a $5000 repair was not enough for being out 4days of work now and another hour and a half of driving . I was told pretty much well though , that's all he would offer me. I called back and said I wanted to talk to the person above him and was told that would be the GM of west hills Dodge and that they would have him contact me when he got back in, it's been a month now a numerous calls later and nothing ..... DO NOT TAKE YOUR VEHICLE HERE THEY ARE CROOKS AND LIERS... My ac now has more issues then it did nothing is fixed and I also found out the next closest dealership to me that would work on my dodge witch is Wiler Toyota is ownd by that same guy...... Do your self a favor and avoid these places like the plauge they will rip you off and smile while they take you money.....
Paul, we thank you again for reaching out to us in regards to your experience with us. Our General Manager has made several attempts to reach you and ...has left a voice message. Could you please email me at firstname.lastname@example.org with your contact information so that we can be sure we are reaching out to you and not the wrong number?
We had such a great experience purchasing our vehicle. We were treated with respect and kindness. We did not feel pressured into purchasing a vehicle.... We had the time to walk the lot and see what was available without interruption. When we were ready to ask questions and look at a vehicle they were very helpful. We will recommend this dealership to our friends and family.
We appreciate your kind review and recommendation!