Thelen Honda

Terrible service. Took a 2023 C-RV with 23,000 miles on it to the dealership to have them look at multiple issues including dash light gremlins, windows, radio etc. They and Honda now have a service procedure that requires the owner to sign a form stating that you will pay their technicians over $100 for each reported item noted if they deem it caused by "outside influence" and not covered by warranty. Sounds crazy (and it is) but think twice before dealing with Honda and specifically Thelen. The warranty does not protect you from this fee gouging move. If you think this is some misunderstanding, just call a Honda dealership and ask them what their policy is.

I bought and leased 5 new Hondas from Thelen -- I obviously like Hondas and apparently was fine with Thelen (which is however by far the closest dealership to me.) Then things started to feel a little shadier. The third car was a new purchased Odyssey. Ran fine for quite a while and then the engine blew -- while I was on the road alone -- and subsequently I discovered there was a class action lawsuit on exactly that issue that I had never been informed about. They made it sound like a personal gift to install a new engine at no cost to me. But they had to. OK, great. New engine. Except then there was another problem and they replaced something significant on that that they knew often went bad and was part of the original lawsuit -- saying that sometimes it didn't go bad so it was "wait and see." BUT I was never told that. On my second tow then and had to wait for that part as a woman alone I felt irked. I felt an honest dealing would have been to let me know when the whole engine problem was an issue that I should bring the car in and get a new engine instead of everyone crossing their fingers and not telling me. Strike One on the Honest and Forthcoming part. Then I leased from them another new Odyssey for two years and decided I was done with Odysseys. So I purchased -- again from Thelen -- a brand new high end 2025 CRV Hybrid, my current car. Not until I got the car home to my garage did I figure out there was no button near the mirror as I expected that would sync with my garage door opener. I thought it must be my error. Called the salesman. No error. Honda post Covid ran short on chips and the garage door one was selected to sacrifice. Well, that's fine if you are mentioning it. But to intentionally hide it? Now we are beyond an innocent strike in the honesty column and crossed over to intentional deceit. I should have had the choice to see what other cars I might want there (or anywhere) without sneaking a chip sacrifice past me. I likely would have bought it anyway but I resented the dishonesty. This is still my car. All my Hondas had decent service in the service department. Then the two recalls on this car were issued. I called, I left messages, I wanted to get my car in. My calls were ignored and I was treated rudely on the phone. I'll say the issue wasn't Thelen's fault but they also lied on the phone about it. I was told that the first issue wasn't listed as a safety issue. When I got the notice directly from Honda, it absolutely was listed as a safety issue. In big letters. As was the second one. The combination could potentially 1) cause a wreck followed by 2) setting the car on fire. Finally I could see Thelen was never going to correct these two recalls. So I called the next closest dealership in Grand Bland, Michigan, told them I had never done business with them before but could I get on their list to fix those recalls. Not only did they politely put me on the list, but a week later, they fixed both issues. So now I have a new dealership because, unfortunately, I've completely lost faith in honest dealing from Thelen. I feel I've been a loyal customer, complained about nothing ever -- even the chip issue and the blown engine, still bought a car after that -- but being handled in a really rude way and ignored on the recalls when a dealer I had to use navigation to even locate took excellent care of me? What would you do? Sorry Thelen. After five brand new vehicles we are done. It's worth the drive to Grand Blanc. No matter how many cars you buy from them as a loyal customer, they will not be loyal to you.

Just signed lease papers for my new Honda CR-V Hybrid. What great customer service and Ryan was so helpful answering all my questions. They really make you feel like part of the family here.

Tim has been very professional and courteous as the service advisor at thelen honda .The service team at Thelen Honda has been fantastic since day one."

Tim kopeck was the decision maker. Knows his Hondas. Made it easy to feel good about my purchase. Took all the time I needed to explain the awesome features my CRV EXL.

Greg at Bay City Thelen Honda was great. He found exactly what we were looking for and had it on site by the next day. We got a great deal and they helped us out with a payment structure that worked for us . All I had to do was arrive on the day of purchase, spent about 10 minutes signing paper work and drove away in a beautiful new automobile. Great experience.

They worked hard to find what I wanted, they where fast with the paperwork and gave excellent service. They explained all of the paperwork in a down-to-earth manner, will recommend again and again to anyone looking for a new or used Honda.

We had done our homework, knew what we wanted, and the process went very smoothly! From the test drive to signing on the dotted line, the process was less than an hour. Love our CRV!

They are a very great dealership. I just had my car maintained there and it was effortless. Plus they pointed out some items that obviously needed replaced. They never over sell. We also have bought several cars there and the experience was extremely easy.

De F. was so friendly, and made sure the crew took very good care of my car. I appreciate that they make suggestions on what should happen at my next service. Also De is very personable, and very prompt on taking care of business....