Reviews
Escalade buyer
Oscar is a great guy! He offered me good service, valued my trade in right, sold theirs for the right price as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this great review, we are happy to know that you had an excellent experience with our team here at Doug's Northwest Cadillac.
Doug's Cadillac V-series purchase.
Doug's Cadillac was wonderful to work with when purchasing my dream car! I have wanted a v series car since 2004 and was finally able to get one. The process was above and beyond as they welcomed us into the Doug's family. My wife and I have previously owned 2 Cadillacs and have had nothing but exceptional experiences with both of them. I highly recommend Doug's as the place to purchase a Cadillac in the Seattle area! Thank you Doug's, you made it a great experience from top to bottom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the excellent compliments!
Doug's service team
John and his team are superb. They have consistently met or exceeding all of my vehicle needs. Thank you very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, please let us know if there is anything else we can do to assist you.
Robert Duitch
This was our first experience buying a vehicle sight unseen over the internet. I am a USAA member and found the vehicle through their website. there was a problem with an intermediary entering incorrect information about the van's price. Robert walked us through every problem and question we had....working even on New Year's day. We appreciate his professionalism, patience, and ability to bring total clarity to the process. The only issue we had was that we waited and waited for the paperwork and found out that it had not been mailed because we do not have 'street addresses' in King Salmon, Alaska. I wish the office would have contacted us right away instead of waiting until Robert tried to get us a tracking number a week later. Other than that issue, awesome experience. Sincerely, Flora M Gilbertson
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for letting us know about your experience with us, if there is anything we are able to do further please let us know!
Best car purchase ever!
All I need to say is these sales people are no B.S. Period! Smart, no pressure, got my price. The best! I bought new cars from Renton, Fife cadillac dealers. Not good experiences. I’m in Tacoma, was well worth the drive!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyable Process
Car buying is an expensive, usually stressful experience, but to the extent possible, it was enjoyable thanks to Bob Kattenhorn.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan Lyon 20009 Escalade
The service team is always a pleasure to work with.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr Lyon- We greatly appreciate you at Doug's NW Cadillac. If there is anything we can do for you, please do not hesitate to ask. Thank you, John Melchiode, Service Director at Doug's NW Cadillac
2015 SRX Purchase
Made a fair offer on their car, and received a fair trade-in for my 2005 SRX. Everyone was extremely professional and courteous. Would definitely buy from them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
FIRST TIME BUYING FROM DOUGS CADILLAC
Bought my first Cadillac from Dougs and have to say it was the best experience i have had buying a car, very low pressure, friendly staff, and class act. They had a lot of cars being sold the day i bought mine so instead of waiting around to sign they told me to take the car home and they would text me when to come back. I would recommend Dougs to anyone looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A great experience!!
I buy Cadillac because of the service and Doug's really knows how to treat a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase