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Brotherton Cadillac NW

(408 reviews)

Reviews

(408 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Escalade buyer

Oscar is a great guy! He offered me good service, valued my trade in right, sold theirs for the right price as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great review, we are happy to know that you had an excellent experience with our team here at Doug's Northwest Cadillac.

Doug's Cadillac V-series purchase.

Doug's Cadillac was wonderful to work with when purchasing my dream car! I have wanted a v series car since 2004 and was finally able to get one. The process was above and beyond as they welcomed us into the Doug's family. My wife and I have previously owned 2 Cadillacs and have had nothing but exceptional experiences with both of them. I highly recommend Doug's as the place to purchase a Cadillac in the Seattle area! Thank you Doug's, you made it a great experience from top to bottom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the excellent compliments!

Doug's service team

John and his team are superb. They have consistently met or exceeding all of my vehicle needs. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review, please let us know if there is anything else we can do to assist you.

Robert Duitch

This was our first experience buying a vehicle sight unseen over the internet. I am a USAA member and found the vehicle through their website. there was a problem with an intermediary entering incorrect information about the van's price. Robert walked us through every problem and question we had....working even on New Year's day. We appreciate his professionalism, patience, and ability to bring total clarity to the process. The only issue we had was that we waited and waited for the paperwork and found out that it had not been mailed because we do not have 'street addresses' in King Salmon, Alaska. I wish the office would have contacted us right away instead of waiting until Robert tried to get us a tracking number a week later. Other than that issue, awesome experience. Sincerely, Flora M Gilbertson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for letting us know about your experience with us, if there is anything we are able to do further please let us know!

Best car purchase ever!

All I need to say is these sales people are no B.S. Period! Smart, no pressure, got my price. The best! I bought new cars from Renton, Fife cadillac dealers. Not good experiences. I’m in Tacoma, was well worth the drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Enjoyable Process

Car buying is an expensive, usually stressful experience, but to the extent possible, it was enjoyable thanks to Bob Kattenhorn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dan Lyon 20009 Escalade

The service team is always a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr Lyon- We greatly appreciate you at Doug's NW Cadillac. If there is anything we can do for you, please do not hesitate to ask. Thank you, John Melchiode, Service Director at Doug's NW Cadillac

2015 SRX Purchase

Made a fair offer on their car, and received a fair trade-in for my 2005 SRX. Everyone was extremely professional and courteous. Would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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FIRST TIME BUYING FROM DOUGS CADILLAC

Bought my first Cadillac from Dougs and have to say it was the best experience i have had buying a car, very low pressure, friendly staff, and class act. They had a lot of cars being sold the day i bought mine so instead of waiting around to sign they told me to take the car home and they would text me when to come back. I would recommend Dougs to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A great experience!!

I buy Cadillac because of the service and Doug's really knows how to treat a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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