Brotherton Cadillac NW

We had a great experience in purchasing our car with the help of Yaro. It went very smooth and he is very friendly and accommodating. He walked us through the process and helped us what is the best thing to do in our case to get the car that we want. Never had this kind of treatment in other dealerships. I def recommend Yaro when you visit this dealership 🫡🙌

Quick, knowledgeable, friendly and always on time and ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and service

I recently purchased a new 2024 Lyriq from Brotherton Cadillac NW. I highly recommend this dealership and in particular, Victor Rodriquez who was our sales representative. He was extremely helpful and answered all our questions throughout the sales process.

Victor was great helping me with a new Lyriq lease. Excellent service and very quick getting me in and out.

Victor & Eddie gave me an amazing buying experience definitely recommend them. No pressure great people.

We had a great experience with Drew Dussault and Renton Brotherton Cadillac in purchasing a new 2024 XT4. We visited 2 other Cadillac dealers and were not able to accomplish what we wanted. Drew listened to our needs and helped us factory order a car built to our specifications. Everything went smoothly and Drew was fantastic. The dealership was great and the purchase went smoothly through their finance department without any hassle or issues. I would not hesitate to recommend Drew and Renton Cadillac to anyone for a first class experience.

Hi I would like to thank Drew for all his time and FaceTime during our process of me getting the car I wanted. I live in Dallas Tx and was very satisfied with the way Drew made me feel comfortable with his way of helping me buy the car I wanted Thanks

I have nothing but great things to say about Drew Dussault and the folks at Brotherton Cadillac in Renton. We turned to Brotherton because we weren't happy with a different dealer we had been dealing with. After over a month of hassle at the other guys, we were happy owners of a new Lyriq within a few days working with Brotherton. Drew was very accommodating with his time, got us a great deal, and did all he they could to make sure we were satisfied. His communication was top notch, and the service team did a wonderful job getting the car looking amazing when we went to pick it up. The whole process was the smoothest I've ever had buying a car, so big props to Drew and the Brotherton crew.

When I inquired about a vehicle they had for sale they immediately got back in touch with me,there service is very friendly and next to none, Thanks.

So I waited a bit to post this review to really think over my experience with Brothterton, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I do feel my dealings with them do need be documented. In December 2023 I purchase a used 2015 Suburban from them. I contacted their sales dept. online and we negotiated the cost/financing prior to my arrival. Upon inspection of the SUV I noticed some things that needed repair and they covered a new rear wiper, auto open rear hatch fix as well as replacement of tires that had gouges in the side (2). I get into financing and going over the "we owe" items their finance person starts talking about warranty and maintenance contracts. He brings up that with the "we owe" items and the cost of repairs of these newer cars that a warranty etc. would be a good way to help offset those costs. He offers me a "bumper to bumper" warranty as well as a maintenance contract that I was told would cover the general maintenance items that are not covered by warranty (including tires) so with the combination of the two I would really drop my one off out of pocket costs to near nothing...... Fast forward to a couple months later and I start having issues with the car, I get it in to their service dept. with a non working A/C, trim panels that literally FELL off the car as well as worn front tires and in need of an alignment. My service advisor pulls up my paperwork and my "bumper to bumper" warranty really is ONLY a power train warranty that covers failure of the engine and transmission and that great maintenance contract I bought literally covers 4 oil changes a year and if I get a nail in my tire. The maintenance contract cost me 1800.00 Warranty I want to say is 3999.00 So I bring this to the dealerships GM attention and he gives me the option of cancelling the warranty OR for an extra 1500.00 (I believe) I can pay to have the warranty I thought I was getting in the first place, he made no mention of the maintenance contract I purchased and why I was told what I was told regarding that. I feel like I was steered wrong somewhat purposefully on both the maintenance contract as well as the warranty in order to get me to purchase them thinking either I would not use them or if I did they could upsell me to the level of coverage I thought I already had.......I find this to be a very deceptive business practice. If you are a former customer I would highly recommend if you did purchase any of there extended warranties or maintenance items that you look into exactly what you bought versus what you got...