Reviews
I ordered a new Durango through Jonathan and worked with...
I ordered a new Durango through Jonathan and worked with Jared in Finance. I appreciate the outstanding job they did. They made the process work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you for your business and for your review!
One star is too much. I sat and waited for an oil change...
One star is too much. I sat and waited for an oil change for six hours after trying to schedule a maintenance appointment which I was not allowed to do because it oil change is an expressed service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Jen, We have streamlined our process so customers do not have to wait at the store for oil changes. Please use our online check-in system that allows you to wait until 10 minutes before check-in anywhere you like. https://www.lithiachrysleranchorage.com/express-lane.html
Dave went above and beyond to ensure we found the best...
Dave went above and beyond to ensure we found the best option for the different things my husband and I wanted. He is extraordinarily knowledgeable about the vehicles he’s selling and always dealt with us while using a genuine, responsive and friendly approach. We will certainly be back to work with Dave in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback and for choosing to buy from our store!
Amazing customer service all around. This was my 1st...
Amazing customer service all around. This was my 1st experience and it definitely will not be my last. Made it stress free and easy. I will definitely be back when I am ready for another upgrade. Thank you so much for going above and beyond my expectations. You sir, got my business and my recommendations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review and for choosing to buy from us!
His service was Top Notch Customer ServiceHe was...
His service was Top Notch Customer Service He was Professional and Knowledgeable with the different parts if the new vehicle He made everything seems easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 stars and thank you for choosing to buy from us!
I purchased my vehicle while working as a sales...
I purchased my vehicle while working as a sales representative for this very same dealership back in Sept 2019. I moved to NC where I found my self trading in my Ram for another truck this past Feb 2021. I figured it would be easy to receive my cancellations for my past purchase. I found my self easily frustrated and disgruntled when I found out my mileage on my truck was submitted incorrectly on the system and that it to be hard to reversed and receive my money for my warranty cancellations. I believe it was posted incorrectly when I bought my 2019 Ram 1500 Laramie ( I had roughly 10 miles on it, new)was submitted that it already had 65,000 miles. 1.5 years later, I was suprised to hear that I already put that many miles in just the first hour of purchasing my truck. I called the dealership and some how Jared, one of the finance managers, got stuck with some else's major mishap. I was extremely unhappy, but Jared reassured me that he would help me find a solution. Jared spent countless time on my problem that was very tedious and became a lengthy process. I really appreciate Jared for working for me even though I no longer worked at Lithia and was 4,400 miles away. Most of all, he made me feel assured I was important on his list by updating me every week on my issue until it was solved. Jared I really appreciate all you did for me and taking the time to help me! I hope they recognize you, for your a great asset to the team! Wes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you Wes and wish you the best at your new dealership!
Tony does fast, efficient work in service. He listens and...
Tony does fast, efficient work in service. He listens and follows through as best as he can. I have been very happy to work with him and gladly recommend him. He is also a great athlete!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We thank you for your business and for your 5 star review!
Dave had the best customer service, very knowledgeable,...
Dave had the best customer service, very knowledgeable, and great personality! We truly enjoyed our experience and would love to work with him again for our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our store and for letting users know about your experience!
The experience I have with lithia was great, Mr joshua...
The experience I have with lithia was great, Mr joshua catille was very helpful ,for what I need it,I definitely came back again, thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and the picture and for the business you have brought our way!
Dave was great! Kind, considerate and very easy to work...
Dave was great! Kind, considerate and very easy to work with. I would absolutely work with him again for our next purchase in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you for your business and for your review!