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(381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thornton Chevrolet from DealerRater.

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Friendly thorough great selection a very good salesman

Friendly thorough great selection a very good salesman answered all my and my wife’s questions car looks fabulous upon delivery

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Courteous, prompt returning phone calls, went out of

Courteous, prompt returning phone calls, went out of there to help. Would definitely purchase from this dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Never made it off the lot with the new truck.

Never made it off the lot with the new truck. Truck needed to be fixed. They have a 4 day give back no questions ask. We told the salesman we did not want the the truck. Salesman became disrespectful didn’t even try to make another on another truck. Put plates back on old truck and will never do business there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Chevrolet Silverado Purchase Experience

Staff and salesman were friendly and helpful. Overall experience with dealership was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership

Thornton Chevrolet was top notch to deal with! Matt N. made buying my first Chevy truck very easy and comfortable. From working out numbers to signing the paperwork, my experience with Thornton Chevrolet was excellent. Thank you very much for still carrying out the traditional "American" way of buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service, fulfilled all needs, got good price

Great Service, fulfilled all needs, got good price Completed quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very helpful, friendy, always ready to answer any

Very helpful, friendy, always ready to answer any questions. Fast results on repair. Great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Horrible service department

Service department is horrible. Had my truck in while I still had warranty left on it for transmission issues. Told them it shifts hard from 1-2 and in the service report they gave me they acknowledged that they felt it during the drive and told me it’s just characteristic of the transmission. Fast forward 2 years later I go to trade it in on a 62k truck and am given a low offer because they said it needs transmission work because it shifts hard from 1-2. If that’s the case why wasn’t this checked while still under factory warranty? They refuse to do anything to help out. I would stay far away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truck service

Somehow miscommunicated work to be done, before knowing total cost. Not sure how similar quoted work could be $100s cheaper from another Chevy dealer. Then couldnt wash truck b/c of a roof rack thats been installed for years. Not the typical level of service service i've had in the past.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service visits are always first rate.

Service visits are always first rate. Pleasant service advisors, who know their vehicles. I appreciate their service recommendations for my 'Sunday driver' car. With their help, I hope to enjoy my vehicle for a long time. I only trust Thornton Chevrolet to work on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.