Ed Voyles Hyundai

On 12/6/24 we purchased a 2016 Hyundai Tucson (used) from Ed Voyles Kia in Smyrna, GA. The vehicle was sold to us for $10,300, all included. The car had 91, 200 miles on it. On Wednesday, 14 May 2025, the engine started knocking, and we were told the car needs a new engine, but since the car had less that 100,000 miles, Hyundai would pay for it. Then, after running a car fax, we are told that this car had be totaled out three years earlier! If I had known this car was totaled out, I would never have purchased it! We are a military family on a tight income, and now I am stuck with a broken-down car that needs a $12,000.00 engine! I recommend you buy a car from someone who won’t cheat you.

I had a wonderful experience last Friday, Feb. 14th at the Ed Voyles Hyundai. I received the best customer service I have ever received at a dealership. Maria my Service Advisor was very helpful and accommodating. EJ was the sweetest young lady and was very helpful as well. My technicians Corey and Emmanuel did an excellent job with my repairs. Micah the porter was nice enough to go to the back and retrieve my apple charger from my car while my vehicle was being repaired. The Service Manager was not nice at all and very unprofessional to say the least. I asked to use an iPhone Charger and one of the employees found one for me. I would typically have my cord on me, but what I thought would be a quick oil change turned into an 8-hour costly repair. Because I was caught off guard with the I was not prepared for the time spent at the dealer and I live across town so I could not go home nor was I provided with a loaner. I had a conference call to take and needed a charger. I went to one of the service advisors and she tried to help me find one. She found a cord in the wall but, when she went to grab it the service manager snatched it and said no. He was really rude and disrespectful about it, and I felt so disrespected by the way he handled it. He saw me there all morning and knew I would be there for the majority of the day, but his attitude was horrible about it. That's when Micah saw the disappointment on my face and suggested that to retrieve mine from my vehicle, he was such a sweetheart. I will definitely return to Ed Voyles Hyundai because of the employees but not the Service Manager.

After waiting for several weeks to secure an appointment, I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed me that the diagnosis would take 3 to 4 days, which seemed like a long time, but I agreed to it. However, after waiting 3 days without any updates, I called the dealership and spoke with both my advisor and Victor, the manager. Victor assured me that the diagnostic would be completed the next day. Unfortunately, that did not happen, and I still received no follow-up or communication from the service team. A full week has now passed, and today I have had to take my car back without any diagnostic being performed and without any follow-up communication from the dealer team. I am deeply dissatisfied with the poor customer service and lack of professionalism shown throughout this process. This lack of service is completely unacceptable. My family and I have been loyal Hyundai customers for many years, purchasing 4 new vehicles, including my Tucson Eco. Given this long history of loyalty, I expected far better customer service and communication. Stay away from this dealer and don’t buy a car from Hyundai expecting to receive a good service when you need it, beyond maybe an oil change.

Avoid !!! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again !

Was happy with the terms of the lease agreement Ed Voyles offered. Overall experience was very good. The staff was friendly, pleasant, and helpful.

They will take advantage of you and lie to you every chance they get. They are condescending, manipulative, and hostile when caught in their lies.

Hyundai is aware their engines consume oil above their own specifications. There is a design flaw that they are aware of, but don't care enough about to fix. They will give you suggestions on how to run the car without oil to throw a rod in an attempt to get the engine covered by the 3rd party Warranty Solutions company the Ed Voyles sales people are incentivized to sell. I spent 3-4 months of going back and forth to the dealership for the Hyundai Oil Consumption test, paid out of pocket for everything (approximately $1500), Hyundai changed their internal process 2-3 times,which prolonged the testing and forced me to pay for unnecessary cleanings/tests, and be without a car for 6-7 days. Multiple back and forth conversations with Ed Voyles employees; Javonte Olds Service Writer, Victor Vilet Service Director, Nicholas Nguyen Service Writer, John Higham General Manager, Hyundai Motors of America, and Warranty Solutions, only to be told - sorry we think we know what the problem is and it's not covered under warranty. Sorry we tried, was the best I got. The final solution they gave me was to complain to HMA and hope the give me a "Good will option". They want me to pay $2800 to tear down the engine and then they are going to charge another $2800 to put the same faulty engine back in, if Warranty Solutions won't cover it. They think there may be an issue with the oil slinger rings on the pistons, but it will cost $2800 to check. The HMA engineers on the techline agreed the engine is consuming 1 qt every 535 miles which is unacceptable. Victor Vilet (Service Director) worked hard and helped facilitate the "hoop jumping" that HMA call thier Hyundai Oil Consumption Test. When speaking with the Brent Kleen General Sales Manager about options, he said we'd sell you a better car this time... Why would I ever trust anyone at Ed Voyles Hyundai? Hopefully this is seen and stops at least (1) person from buying a Hyundai Vehicle. It's not worth the risk, hassle, or lack of customer service you'll get from the "fine employees" of HMA.

Great service, staff very helpful and pleasant in the service department. I would recommend this dealership.

Really nice, new facility. Bret was great to work with and helping us with test drive, Zack was super helpful with paperwork

I enjoyed my experience at Ed Voyles Hyundai. Reid was very nice and attentive to my needs in regards to purchasing a vehicle