Ed Voyles Hyundai

My 2020 Telluride's panoramic sunroof burst while sitting in my garage. Took pics that showed it clearly burst upward, plus many other pics of exterior and interior. Two days later the service manager calls and asks me to stop by. He shows me a pic that they took of a "ping" along the driver side edge of the sunroof, making this an accident that would not be covered by my warranty. I shared my photos with him that showed NOTHING along the edge. In fact no marks at all. The car was parked in my garage when it burst. Bottom line? They're calling me a liar to avoid covering a well-documented flaw (Google it. Tellurides panoramic sunroofs burst. It's common.) The dealer knows my insurance will cover the repair, so to them no biggie, right? Sure. If you don't mind being called a liar. My advice is to find another Kia dealership. By the way, I don't believe any of the individuals listed work on this site there anymore.

Worst Experience I have ever had at a dealership. Honestly, I felt like they did not want to sell the car. The price on the internet was different than what was offered. They increased the price by $3398.00. This was a used car that had 2,811 miles on it and they were selling higher than a new model. And they would not even begin to negotiate of listen to reason. Their only statement was that the market will allow for increased cost. And they are losing money at this price. I have worked as a sales person for over 26 years and this is no way to sell a product. And the financial/management team that was there were encouraged this behavior and were stating the same rhetoric. I would NOT recommend this dealership or the Ed Voyles Dealership family to anyone.

Terrible service they don't know what they are doing and the service manager is an idiot. Don't buy from them!

The service department is the worst hear minor issues you wait hours with no updates! This my last time coming to this dealership my advice hire more people asap!

Don't buy here, they will add additional charges for things that you don't want ( protection plan, etc) and if you decline they will simply not sell it to you.

They will decline sale of the car if you don't want to buy protection plan and other crap that adds up to over $2300, they said it is not optional. Somehow at kennesaw location it was totally optional and you can buy car at sticker price. Glad I didn't buy from this guys. What a BS!

My Optima was losing power while I was driving. I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min from the Ed Voyles Kia - Smyrna dealership so I had it towed there. I waited until I was finally helped by one of their reps in the repair department. The rep told me it would be 14-21 business days before they could get to my car to even diagnose the problem. The rep also told me that there were multiple recalls on my car. I'm thinking because it's the dealership it would be fine. They had my car from April 8, 2022 - May 15, 2022. Fast forward to Wednesday, June 15, 2022 the car wasn't driving like it used to. It felt very different. The car stopped while my daughter was driving. It sat for a little while and was able to start so she drove it home. I checked the oil because of how it sounded and the dipstick was bone dry. No oil AT ALL! I thought that maybe the technician forgot to put oil in and bought 4 quarts of oil. The car took 3 of them. I called to speak to the manager of the repair department and was told he wouldn't be back until next week and left my name and number for him to call me back. After I added the oil my car drove perfect. I let my daughter drive and it broke down again on Saturday, June 18, 2022. This time you can clearly see there is oil all around the car. When she tried starting the car it was ticking and putting out black smoke. They had to have forgotten to tighten the oil plug. Now my car's engine is blown. I wish I had known that this dealership was known for doing bad work. I never would have left my car with them and would have had it towed somewhere else.

My spouse brought her car to the dealership and according to the service agreement the car should have received a wash and that did not happen. Long story short the service here is unacceptable and the techs need more training. After they installed the breaks the brakes began to rattle when stopping, the pedal reaction time was delayed, or the brakes would not engage. The tech also put the wrong size tires on the car. The service dept waited for my spouse to call at 5pm knowing the car was sitting in the driveway. Then the ignorant service advisor named Phil Laugh at the whole debacle and thought it was FUNNY. No bad service compensation or remedy was ever offered to due to the danger and inconvenience my spouse was put in. Ed Voyles should do better lets see if the GM responds to my spouses email.

Thank you to Ed Voyles Hyundai for making this a very smooth car-buying process for my husband and me. We worked with both Bryan and Gabi - I spoke with Bryan on the phone and over email about the car I was interested in during the week. Then, Gabi took over when we came in on Saturday. We purchased a used vehicle and were able to get the entire transaction completed in about 2 hours. Gabi and Bryan were great to work with. Then we also really enjoyed our time with Bob (I think his name was Bob) in finance. Thanks for helping make this car-buying process efficient and seamless! We are very pleased with our new (to us) vehicle!

I scheduled my 24K service early for my 2019 Genesis G90 for 2/1/2022 in beginning of January 2022 as it was difficult scheduling an appointment around my traveling work schedule. Although, I had a scheduled appointment, I DID NOT RECEIVE MY SCHEDULED 24K MAINTENANCE SERVICE! I was provided with an overpriced $88 oil change instead. and was told that my car was not under warranty. I called Genesis Corp upon leaving and was reminded that warranty expires in March 2022. The manage wasn't available prior to me leaving and have not retuned my numerous request to speak to him with the exception of a VM I received from him stating same of his Service Advisor, Tim Stallings said that I have "No Warranty"! Rebuilt title or not, according to Genesis Corp and I, my warranty expires March 2022 for my 2019 Genesis G90 with 22465 miles.