Porsche Tucson

Terrible experience with this dealer. Go to Phoenix! They blew up my brand new Carrera S right off the transport truck!

My wife and I had an amazing experience as first time Porsche buyers. Dylan Young was always pleasant to work with, patient, knowledgeable and above all transparent. He took the time to educate us so that we were more than comfortable with our purchase. I’d like to also point out that the experience was just as good, if not better after the car rolled off the lot. The service department (Jordan!) is top notch and Dylan kept in touch (even after we moved out of state). Would love to come back when it’s time to get another one!

The service department of Porsche of Tucson seems to have one goal. That is to empty a Macan owners bank account. I have had our Macan serviced at Porsche of Tucson since 2017. Almost each time I go for routine service the advisor comes back with news of repairs needed not covered under warranty. A recent example of this is in August 2024 they had my car in for a engine light on dash. Car had 59398 miles.Took them 28 days to find that supposedly I needed a timing chain replacement at a cost of over 4 k $. An internet search did not find a Macan needing a timing chain replacement anywhere near 58000 miles. Two months later I go in for a LOF and advisor comes in and states I have leaks from oil, differential, and coolant. With all these leaks why did'nt they notice these when they tore the engine apart and had the car for 28 days. My garage floor is very clean and no evidence of any leak of any kind. My advice is to avoid Porsche of Tucson if you value your bank account. They are crooks.

Exceptional Service and Expertise from Dylan Young at Porsche Tucson This was my third Porsche 911 purchase, and I can confidently say that Dylan Young at Porsche Tucson made this experience the best one yet. His professionalism, skill set, and passion for Porsche set him apart from other sales associates I’ve encountered at other dealerships. Dylan took the time to truly understand my preferences, ensuring I was in a car that perfectly suited my style and personality. His knowledge of the brand and genuine enthusiasm for delivering the best driving experience made a world of difference. I’ve always been a sports car enthusiast, but thanks to Dylan, I am a Porsche enthusiast , I’m now driving a car that not only matches my lifestyle but elevates my driving experience to a whole new level. His customer service was exceptional from start to finish. If you’re looking for a true professional who knows Porsche inside and out, I highly recommend working with Dylan Young at Porsche Tucson.

Terrible place. BEWARE OF THESE PEOPLE! They blew up my brand new Carrera S Right off the transport truck.

I bought a car at Porsche Tucson in Arizona. The salesman sell me gap insurance APPI. My experience was: don’t buy that, because APPI in my opinion are scammers. After a few years and an accident, my car was a total loss. My insurance paid off their part, but APPI GAP insurance didn’t. APPI GAP needed to pay 5k$. Instead, after months of me sending documents and calling and speaking to different representatives, they canceled my case because I “didn’t provide them all documents in 90 days” since my case was opened. This is a false claim because I’ve been providing every document, some of them more than once whenever they ask. APPI has done an amazing job at ignoring everything and just doing what they needed to make sure they didn’t pay the bill. APPI after asking me asked me provide them additional documents, would review those documents 7 business days instead 2 business days as listed on their website. Each time I contacted them, it was to tell them they always had the documents they were requesting. Each time I’ve had to contact this company they’ve given me a complete run around that would add more time to my case so they could just close it out instead of doing the honest thing and paying the bill, since I already paid the bill when I bought the car. They’ve been extending my case as long as possible for their agenda, so they could legally cancel my case. I understood this early on, and I specifically asked via email “90 business days or calendar?”. They didn’t answer that simple question. They replied “call us”. I called and their representative said “you don’t have to worry about 90 days, there’s no deadline”. Two separate representatives gave me that answer when I asked about the deadline. I asked their representative for an email me confirmation of their words. She’s confirmed she would email. As you can guess, that person emailed me anything. They have all lied to me, they were extremely rude, hanging up the phone while they were talking to me without calling back. I have provided all documents, I have stayed in top of the by calling and asking them to do their job. But, it looks like they worked to slow on purpose so APPI would not be responsible for paying the $5k which I had to pay for when I purchased the car. I trusted Porsche. They are a big, internationally renowned brand with huge success and publicity throughout many countries. I thought the company was honest and reputable, and trusted the 3rd party companies, recommended to me by Porsche (Like APPI Gap Insurance) to be as honest and responsible as Porsche. I trusted and believed without a doubt, Porsche would not work I with a dishonest company. Now I’m feeling and have been completely deceived. I don’t want any business with Porsche. This situation is the responsibility of Porsche as the recommending company so it’s shame on Porsche as well as APPI Gap Insurance. This deceitful situation reminds of pro Soviet Union, when it was a corrupted country, which is where I came from many years ago. An honest and responsible customer as me, who paid everything on time since I bought my car, doesn’t deserve that kind of discriminate and prejudiced treatment.

My experience at Porche of Tucson was fantastic! Dylan went way of of his way to make my experience both seamless and enjoyable. He spent a great deal of time explaining the various components of the sale and specifically the 911 (991.1). He has a solid knowledge of the product, its performance and is able to to convey this in a professional but personal manner. Thanks so much to you Dylan, and the people at Tucson Porche. Definitely go see them if you want an honest experience, as well as a fantastic sports car! 😁

What a pleasure to deal w Andrew. He is knowledgeable, pleasant and a total pro. I’m tough to please and he rates Aces straight across. I’ll be back for a GT3 before long.

Dylan is the BEST! He was professional and knowledgeable. He did everything he could to make the sale happen for me, including staying late on his birthday! I LOVE my new Macan and will not hesitate to call him again when buying my next Porsche!

Entire staff is exceptionally helpful, knowledgeable, responsive, caring, supportive. Great follow through and follow-up while maintaining respect. Will definitely buy here again. Could not be more impressed the Dylan and this dealership.