Josh Darling did a great job in expediting the return of my current lease and getting me into my new vehicle within the same day. Josh also went the ..."extra mile" to remove some steps that I purchased and added to my Silverado, so that I could take them with me. Despite the short notice, and the busy Service area, Josh persisted until I got them. His determination to make the buying experience as enjoyable as possible, is appreciated.
I waited for over 90 minutes to get my oil changed and brake fluid replaced. When I asked at the start of my appointment if adding the brake fluid ser...vice would add much time to my wait, I was told no. In the middle of my appointment, I was quoted other services they recommended having done, which I declined at the time. I then asked how much longer they would be on my car - the representative told me she would check with the service workers and get back to me. She never got back to me. Very disappointed in my wait time and customer service on my first visit to this dealership. It is especially disappointing since they are located just one mile from my home, but I think next time I will go out of my way to visit another dealership.
Helen Deline treated me and my dter like we were buying a $100,000 vehicle. Awsome job. Thank you!!!
We have used this dealer for many years and have always had a positive experience whether it is buying a car or having service done.
WHEN THEY REALIZED MY REPAIR WAS GOING TO TAKE A WHILE, THEY TOOK ME TO THE NEAREST SHOPPING PLAZA. THEN PICKED ME UP WHEN MY CAR WAS DONE. ALL EMPLO...YEES VERY FRIENDLY
They did a good job and everyone was friendly. Their coffee is good. The restrooms are clean. The waiting room is pleasant.
Jim Cox did a great job putting up with me. Thank you.
The salesperson and staff were very professional and knowledgeable. Was a pleasure doing business with them.
Great experience friendly took time with us even brought car. Y door because it was bad weather t
The Equinox needed a fuel pump per the recall notice I received. Dean ordered the part and once it arrived I was notified and the appointment was sch...eduled at a convenient time for me. I was unable to pick the car up that same day and Dean was more than gracious in his response making sure I could pick the car up the next morning. The car was washed and the porter made sure the car windows were free of frost when it was picked up the next morning. As always I am very grateful for the excellent level of service I receive from the Service Department at Champion Chevrolet in Howell.