St Charles Chrysler Dodge Jeep RAM

The worst place I have ever visited. No customer service at all, disrespectful staff especially the financial manager. If they want to make this place to sell and have good customer service they need to fire him. Never will refer them to a friend they are not the place to go and shop.

Waited 1hr 15mins for company to retract a signed offer from a month ago.

Excellent service Great job showing us many minivans

We needed to replace our minivan this fall, I'm so glad the first CDJR dealership sold the color I wanted because St. Charles had more inventory to choose from than any other dealership in the area. I won't ever go anyplace else and would highly recommend. Haley worked with us and was very patient when I changed the model I wanted to see, she knew the cars and made points that I think helped us make the best decision rather than the most expensive decision. From the moment we sat down to negotiate I knew we were taking a car home that evening. Her manager, Manny, walked in and rather than deliver the hard sell with no budging I was expecting, he was really understanding and friendly and no pushy at all. He and Haley worked hard to find rebates we might qualify for (at least that's what they told me) and helped us stay within the budget we were comfortable with and we ended up buying a car that had more upgrades than the other local dealership, for a few dollars less in monthly payments. I had a problem figuring something out a few days later and Manny walked me through it, it was easy to get him on the phone which was nice. My only complaint in the process was that it was very lengthy compared to other cars we have bought. We had to go back and forth a lot of times, but in the end we went home with the perfect car for our family. Thank you St. Charles Chrysler Dodge Jeep Ram for a much better than anticipated car-buying experience. You are not super close to our house, but I'll go the extra miles for your quality and selection!

Went to look at a grand cherokee and dealt with Mike. He was very personable and curtious I will defiantly be buying cars from him from years to come. He made the whole deal easy and enjoyable.

Manny and Luis were FANTASTIC! They were so willing to work within my budget in order to get me into a vehicle I would love. I cannot say enough wonderful things about their customer service. I will continue to go back to them for any new vehicle purchase I may need. I highly recommend this dealership and these two awesome men! Thank you so much for such a positive car purchasing experience.

Went with my daughter to buy a new jeep wrangler. After going thru the process, test drive and agreeing on a price and pulling out the checkbook to make a good faith down payment, the whole pricing and structure of the purchase began to change as the real scam and details began to emerge. What a crock of schlepp did that dealership dish out. Full of lies, deception, and a complete waist of time. Walked out with check in hand. Wasted two hours of my time.

I will give 3 words to anyone who may choose this dealership. "Worst experience ever!"

Bought our Certified Jeep Grand Cherokee there back in May. Was hands down the worst customer service we've ever experienced. We called the day before to let them know that we will be in around 8AM. They said they will have the vehicle pulled up for us. We arrived and it was still in the lot. We test drive the Jeep. Our salesmen Frankie was nice, but didn't have a clue about the vehicle. He tried telling us that the 20" wheels were 17"...if he knew anything about vehicles he would know the wheel size is listed on the tire or even just by the look. He then continues talking about the Jeep, with very little knowledge of the vehicle. We understood he is new and proceeded to go through the buying process. We start negotiating and he brings out the pricing agreement paper. Come to find out the "Certified" label comes with an additional cost ($17-$1800) added on to the price listed. An under spray for $1k+ and wheel locks for $200 were added to the sheet. We were told the vehicle already had the wheel locks installed - it did not. During negotiation his sales manager came out to help. We tell them to take the under spray and wheel locks off and voice our frustration with the advertised price of a "certified" vehicle. He blamed the marketing department. We finalize everything and get in the Jeep. No floor mats are included and the tank is 1/8 full. Frankie goes inside to get us floor mats and comes back out to tell us he cannot do anything as it is an as-is sale per his manager. How can you sell someone a vehicle with 1/8 tank of fuel when they are spending 30k+ at your dealership? Feel free to contact me to how you will fix this. Jordan

Marco, Sam and Frank were great! They went above and beyond to find the exact car we wanted at an affordable price. We will absolutely be returning for our next purchase!!