Rick Case Hyundai Davie

Overall horrible experience. Appointments are almost 1 month out in the future. There is no organization in checkin process. Better going to get sevice somewhere else

I want to express my dissatisfaction with the service I recently received at your establishment. I took my vehicle in for a defective tire change and after waiting four hours, I was informed that there were no spare tires in stock. This was already frustrating, but what followed made the situation even more complicated. I was suggested to use the spare tire, but surprisingly, the staff could not locate it on the vehicle, and I had to tell them where it was myself. They then performed a tire rotation without informing or consulting me, and they put the defective tire on instead of keeping it, and they kept a good one for no logical reason. This forced me to return to the dealer again to have this error corrected, wasting even more time. I would appreciate it if you would review these types of procedures and the lack of coordination so that other customers do not have to go through such an inefficient and frustrating experience. I trust that you will take steps to improve these aspects, as this significantly affects the trust in your service.

I was treated like a VIP, the moment I walked into the Rick Case Hyundai ,Davie Dealership, by the Manager and my Sales Representative, Marlon Noguera, Marlon answered all my questions, and went above and beyond, to make me happy. He was very knowledgeable, helpful, polite, had a wonderful sense of humor, made me feel right at home. He made my purchase experience very pleasant, took time to show me details on the vehicle. My experience with everyone there was great!

I wish I had something positive to say. But had arranged with Victor to come see a car I was told it was in store when I arrived was told car wasn't available and they tried selling me on an SUV three times the price of the car I was looking at which was a sedan. They were very misogynistic and didn't seem concerned with bait and switch tactics.

I had a bad experience with another Hyundai dealership. I learned that each one is different. I was very skeptical and worried I’d be screwed if I forgot to ask important questions, knowing how vulnerable I was. I did my research but there is so much more to learn. Most of my research went into a Honda and I was excited to switch to my 2024 Kona N-line, after owning Hondas for decades. All in all, I was very pleased with the experience. I love my car. My only problem was with the on-line chat person. I had no idea what she was doing or what she knew , regretting giving her my name.

Terrible service and they never call back when the car is ready, I've called so many times to get an answer but I keep getting the run around, very unprofessional. Never going back there.

Eddy best salesman that I ever see he went above and beyond and make sure that what I wanted price wise and monthly payment was done and he did excellent job I will go recommend him to whom ever wants buy a car truck suv ect…….. thank you eddy keep up the good work Sincerely Christophe zouari

Very pleasant to speak with, by far one of the best persons we have spoken to when purchasing a new vehicle. Polite, helpful and looks out for us as customers. Best customer service!!!!!

Not sure what happened to my original review posted 4/18/24, but I noticed that I neglected to include the name of the dealership. With that, I am reposting my review and including the full name of the dealership this time. It is with regret that I find myself composing this negative review for Rick Case Hyundai Weston. Regrettably, it seems this is my final avenue before escalating my concerns to Hyundai Corporate offices. To provide a concise overview, on January 30, 2024, I entered into my second lease agreement for a 2023 Santa Fe, marking my fourth Santa Fe overall and third from this particular location. The vehicle was received on the scheduled appointment day. However, the vehicle I ultimately took home felt strongly pushed towards me, especially following a failed sales attempt earlier that day. Initially, I found the vehicle appealing, notably smoother than the Tucson I had considered. However, subsequent events have led me to doubt my decision. Despite my apparent pursuit of resolution, I find myself ensnared in a frustrating cycle of unaddressed issues, which were evidently known prior to my departure late that evening. Furthermore, upon inspecting the vehicle in daylight the next day, I discovered additional concerns. Repeated attempts to reach out to the location's General Manager, Mr. Martinez, have proven fruitless. The front bumper displays damage, while the interior roofing surrounding the sunroof exhibits damage as well, with the passenger side notably misaligned. Despite my persistent efforts, I have made zero progress in resolving these issues. While acknowledging that this dealership has encountered challenges over the years, I have never experienced such blatant disregard as I am currently facing. Despite numerous calls, my attempts at communication remain unanswered and unacknowledged. I did engage with a representative named "Danny" who assured me of a follow-up on April 2, 2024. However, to date, I have received no response, despite leaving him four messages.

Staff are very very helpful & address all questions or concerns. Seating while you wait is fantastic!!