New Concept Auto Exchange LLC

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 7, 2018

    I purchased a 06 Infiniti g35x from here a few days ago. This was by far the best car buying experience I’ve ever had. I drove nearly an hour and a half... because I wanted this exact car and it was exactly as described. It was clean and had no issues. The best part of my experience was that Bryan made my mother feel comfortable throughout the process. 100% satisfied with my experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2017

    Very pleased with my new vehicle. No hassle, no pressure sales.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 1, 2014

    Very easy to deal with good honest people. Sold me a beautiful car.bryan was verry helpful getting me to the payment I needed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2016

    I must say my purchase of my Lexus sc430 was the smoothest I've ever experienced. Both Joe and his son Bryan were extremely professional and most importantly... to me, they are honest individuals. I bought the car sight unseen and they made it a very comfortable experience. We definitely will be doing more business in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 4, 2016

    Thanks, Joe Vela, at New Concept Auto Exchange. We love the Volvo and you did a great job!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2016

    Very professional. Bryan helped me get the payment I needed and joe the owner is very honest and kind i rate it 10 out of10

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2016

    I was treated with the most patience and respect while having the process done. There was no rush in making a sale. Bryan Vela was awsome!!!!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2015

    I have purchased 2 cars from Bryan and Joe Vela and recommended several of my family and friends we will continue to do business with new concept auto... exchange they truly take pride in the vehicles they sell

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2015

    I bought a car from these guys about two months ago and was absolutely thrilled with them. I mostly dealt with Bryan, but both he and his dad were extremely... helpful. They had a perfect balance of keeping up with me after I showed interest in the car, but in no way were the pushing or rushing me to buy anything (which I was expecting any dealer would be pushy). They are very friendly and personable people and very easy to talk to. I love my car, and believe I got a quality car at a fair price. The only reason I didn't have 5's all the way across the board is a small problem I had with the repair shop they used. Before I bought the car they replaced the coil pack for an engine miss fire, and after only a week of having the car the engine was miss firing again. I brought the car back to the shop and quickly repaired the coil pack, with no cost, hassle or problem. The shop said they think the just received a faulty coil pack. I would still recommend the shop even though they had problem, they fixed it very easily and quickly. I would highly recommend the New Concept Auto, and I am sure you will be as thrilled with the results like I have been. Thanks Joe and Bryan!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    October 21, 2014

    The mother of 4 boys again. Here is another problem with this dealership. I paid cash for my sons car and his warranty and I never received the title or... registration for the car we purchased thru them. I had to go to an auto tag facility to find out that the paperwork was never done. That cost me $70.00 to get the title and registration for a car I purchased thru New Concept Auto Exchange because they didn't do the paperwork. TRUST ME there are to many dealerships out there to deal with this one.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews