Reviews
Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealership! STAY FAR AWAY FROM THIS DEALERSHIP A ANY COSTS!
Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealership! STAY FAR AWAY FROM THIS DEALERSHIP A ANY COSTS!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Nissan Customer Care will be in contact with your dealership and possibly the owners of Lia Auto Group concerning this matter that took place at your dealership in Colonie NY.
I contacted Nissan Corporate and filed a formal complaint concerning this dealership. We notified Nissan Corporate concerning this dealership issue. Everything has been documented with photos attached. Waiting on a response from them. Told them that since this dealership is responsible for the damage to our vehicle that they will need to make it right and restore the vehicle to its original factory condition. If the vehicle is going to be in their body shop (where it should have gone to in the first place), then they will need to provide us with a loaner vehicle while our vehicle is being repaired.
They do good work. My car is nice & clean when I bring it home. Clean inside & out. No funny smells. Thank You all. m
They do good work. My car is nice & clean when I bring it home. Clean inside & out. No funny smells. Thank You all. m
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rendano, We sincerely appreciate your feedback. Attention to detail and delivering a clean, comfortable vehicle are important to us, and we’re glad your experience reflects that. Thank you for choosing Lia Nissan of Colonie..
It was a pleasure meeting Jaymark Lopez, He was very informative, knowledgeable, polite & courteous about about working with me on selling my 2025 pathfinder. The sales was seamless and hassle-free. Thanks, Gorakh
It was a pleasure meeting Jaymark Lopez, He was very informative, knowledgeable, polite & courteous about about working with me on selling my 2025 pathfinder. The sales was seamless and hassle-free. Thanks, Gorakh
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s wonderful to know that Jaymark Lopez delivered such informative, respectful, and seamless support throughout your 2025 Pathfinder purchase. Thank you for recognizing his outstanding service.
This is the best dealership by far! There is no long wait got everything fully explained to me from the service dept by Dustin Rose. It was so appreciated!
This is the best dealership by far! There is no long wait got everything fully explained to me from the service dept by Dustin Rose. It was so appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Anita, Thank you so much for calling us the best dealership! We're thrilled that Dustin Rose took such great care of you and made sure everything was fully explained without keeping you waiting. He's wonderful at what he does, and we're so glad you had such a positive experience. We really appreciate your business and hope to see you again soon!
Sales representative are generous, entertaining, and very helpful which are needed and infortant to every customer.
Sales representative are generous, entertaining, and very helpful which are needed and infortant to every customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josephine, Thank you for recognizing our sales representatives! We’re delighted their generosity, entertaining spirit, and helpfulness made your experience so positive.
Brought car in for oil change & tire rotation. Service tech was very friendly and professional.
Brought car in for oil change & tire rotation. Service tech was very friendly and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patrick, We're so pleased to hear our service technician provided you with friendly and professional care during your oil change and tire rotation. We appreciate your business and look forward to serving you again.
I would like to thank Ryan Myers for his service for my Nisan centra . His friendly manner professional way and knowledge always will bring me back . Thank you Ryan Myers -you are a great asset for Lia Nissan of coloni
I would like to thank Ryan Myers for his service for my Nisan centra . His friendly manner professional way and knowledge always will bring me back . Thank you Ryan Myers -you are a great asset for Lia Nissan of coloni
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michal, We sincerely appreciate your feedback. Ryan’s expertise, courteous service, and dedication to customer care exemplify the standards we strive for at Lia Nissan of Colonie.
Ryan Myers was awesome from start to finish. Provided communication throughout the service cycle and made a very stressful situation less stressful fir me. Ryan went above and beyond in helping to resolve matters.
Ryan Myers was awesome from start to finish. Provided communication throughout the service cycle and made a very stressful situation less stressful fir me. Ryan went above and beyond in helping to resolve matters.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you for your positive review! We are glad that Ryan took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
As always The service was great. I didn’t know what was wrong with my car and I was expecting the worst . Thankfully it wasn’t as bad as I thought it could be. I want to give a shout out to Ryan Meyers he made sure I was updated on how it was going and realizing my car would be tied up I inquired about getting a rental and Ryan took care of it. I have been with Lia a very long time and will remain a customer. Thank-you
As always The service was great. I didn’t know what was wrong with my car and I was expecting the worst . Thankfully it wasn’t as bad as I thought it could be. I want to give a shout out to Ryan Meyers he made sure I was updated on how it was going and realizing my car would be tied up I inquired about getting a rental and Ryan took care of it. I have been with Lia a very long time and will remain a customer. Thank-you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Deena, Thank you for your continued trust in Lia Nissan of Colonie! We’re so glad Ryan Meyers kept you informed and made sure your rental needs were handled smoothly. It’s always a pleasure to serve you, and we’re grateful for your loyalty!
I am so happy with your dealership and especially service dept Dustin Rose is so helpful and very nice to work with he is an asset to your dealership
I am so happy with your dealership and especially service dept Dustin Rose is so helpful and very nice to work with he is an asset to your dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Dustin makes working with our service department such a positive experience! His helpful, personable approach clearly resonates. We're fortunate to have him, and grateful you took time to share this!