Reviews
Tim is a pleasure to work with He take the time to
Tim is a pleasure to work with He take the time to explain what I need and the cost.
Tim is a pleasure to work with He take the time to
Tim is a pleasure to work with He take the time to explain what I need and the cost.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jyplummer, We truly appreciate your feedback. Tim’s willingness to take the time to explain recommendations and pricing reflects our commitment to transparent, customer-focused service. Thank you for choosing Lia Hyundai of Albany.
These "people" tried to add $2500 of nonsense fees on top
These "people" tried to add $2500 of nonsense fees on top of the list price. I don't play those games and I suggest you look elsewhere if you value your time.
These "people" tried to add $2500 of nonsense fees on top
These "people" tried to add $2500 of nonsense fees on top of the list price. I don't play those games and I suggest you look elsewhere if you value your time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good experience with all the service people.
Good experience with all the service people. Took care of my service needs in a fast and efficient way.
Good experience with all the service people.
Good experience with all the service people. Took care of my service needs in a fast and efficient way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s great to know our entire service team delivered a smooth, efficient, and positive experience. We truly appreciate your feedback!
Great people to work with.
Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.
Great people to work with.
Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that Karen worked hard to secure the best deal for you and provided great service means so much to our team. Karen is dedicated to making sure every customer feels valued and gets a fair deal. Thank you for your trust and your business.
Seen promptly and treated professionally very happy with
Seen promptly and treated professionally very happy with agent and service was in and out in 20 minutes no charge for covered service
Seen promptly and treated professionally very happy with
Seen promptly and treated professionally very happy with agent and service was in and out in 20 minutes no charge for covered service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe, It’s wonderful to know you were assisted quickly, treated professionally, and had your covered service completed in no time. We’re grateful for your visit and your positive feedback!
Service tech was prompt and professional.
Service tech was prompt and professional. Michael Carpenter explained all work performed and all costs involved. Got me in and out of there in less time than I expected. I was very pleased.
Service tech was prompt and professional.
Service tech was prompt and professional. Michael Carpenter explained all work performed and all costs involved. Got me in and out of there in less time than I expected. I was very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chuck, Thank you for recognizing Michael Carpenter's prompt and professional service. We're pleased he thoroughly explained all work performed and costs, while completing everything faster than expected. Your satisfaction is our priority, and we appreciate your business.
Top notch service with a smile to match.
Top notch service with a smile to match. I'll definitely be bringing my car back to this service department.
Top notch service with a smile to match.
Top notch service with a smile to match. I'll definitely be bringing my car back to this service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karpzilla, Thank you for sharing your experience. We’re delighted to know the service was top notch and delivered with a smile. It’s wonderful to hear you’ll be returning, and we look forward to welcoming you back to the service department.
sales guy was good, had car less than a week and the
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
sales guy was good, had car less than a week and the
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Gabrielle, I'm truly sorry for the frustration you experienced with the brake light issue and how it was handled. This falls short of the service we're committed to providing. I'd like to personally review the details of your visit and ensure this is taken care of properly. Please reach out to me directly at your earliest convenience. Seth Nicoli Fixed Operations Director Lia Auto Group snicoli@liacars.com 518-458-2277 ext. 2510
sales guy was good, had car less than a week and the
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
sales guy was good, had car less than a week and the
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Gabrielle, I'm truly sorry for the frustration you experienced with the brake light issue and how it was handled. This falls short of the service we're committed to providing. I'd like to personally review the details of your visit and ensure this is taken care of properly. Please reach out to me directly at your earliest convenience. Seth Nicoli Fixed Operations Director Lia Auto Group snicoli@liacars.com 518-458-2277 ext. 2510
Tim was so pleasant and efficient.
Tim was so pleasant and efficient. I was in and out quickly. The waiting room is clean and bright and I had a good cup of coffee on a chilly morning. Thanks for the great service.
Tim was so pleasant and efficient.
Tim was so pleasant and efficient. I was in and out quickly. The waiting room is clean and bright and I had a good cup of coffee on a chilly morning. Thanks for the great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Tim's excellent service. We're pleased to hear he provided you with efficient care and made your visit smooth. We appreciate you noticing the details that go into creating a comfortable experience, from our waiting area to the complimentary coffee. Your feedback means a great deal to us.