Reviews
I had the pleasure of working with Mr.
I had the pleasure of working with Mr. Hollywood. He was very professional and made us feel like he valued us as a customer. I never thought that car shopping could be so fun. I love my new car and I have told all my friends to go see him if you want a good deal on a car!
I had the pleasure of working with Mr.
I had the pleasure of working with Mr. Hollywood. He was very professional and made us feel like he valued us as a customer. I never thought that car shopping could be so fun. I love my new car and I have told all my friends to go see him if you want a good deal on a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Betsy, for choosing Zeigler Chrysler Dodge Ram of Kalamazoo! We're thrilled to hear that Hollywood made your car shopping experience so enjoyable and memorable. We love to hear that you're enjoying your new car and have been spreading the word about your experience. We truly appreciate your recommendation and look forward to assisting you and your friends in the future. Safe travels, and congratulations on your new car!
Ekkas was very helpful and good to work with.
Ekkas was very helpful and good to work with. I would buy from him again.
Ekkas was very helpful and good to work with.
Ekkas was very helpful and good to work with. I would buy from him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Lynn, for choosing Zeigler Chrysler Dodge Ram of Kalamazoo! We're thrilled to hear Ekkas provided you with a great experience. We appreciate your support and look forward to assisting you again in the future. Congratulations on your new car and enjoy every mile!
Thank you to the team at Zeigler and Ekkas Matharu for
Thank you to the team at Zeigler and Ekkas Matharu for the great experience of trading in and purchasing a "new to me" used car. Ekkas was great at listening to what I wanted in a vehicle and making sure to all my needs were met. He is very personable and made what is usually a chore seem like fun!
Thank you to the team at Zeigler and Ekkas Matharu for
Thank you to the team at Zeigler and Ekkas Matharu for the great experience of trading in and purchasing a "new to me" used car. Ekkas was great at listening to what I wanted in a vehicle and making sure to all my needs were met. He is very personable and made what is usually a chore seem like fun!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just had the most amazing experience with Bill!
Just had the most amazing experience with Bill! He's absolutely remarkable! Can't wait to buy another car from him soon. Thanks for helping my fiance and I get into a Dodge Durango!
Just had the most amazing experience with Bill!
Just had the most amazing experience with Bill! He's absolutely remarkable! Can't wait to buy another car from him soon. Thanks for helping my fiance and I get into a Dodge Durango!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I recently bought a 2021 Jeep Grand Cherokee from Justin
I recently bought a 2021 Jeep Grand Cherokee from Justin with the help of Cecil. This would be my third Jeep I have owned. I was very specific in what I wanted and I had been searching for 6 weeks. 2015 or newer, sunroof and low mileage. I thought I had done a thorough visual inspection, test drive and even looked under hood to to see if a Mopar battery was there. Pulling of the lot heading back to Kalamazoo I noticed a crack in the windshield right where you would put the oil change sticker. I called Justin when I got home and informed him of this. He said "no problem bring the jeep in tomorrow." It was clear to Justin that the crack had been repaired. Next step they were to replace windshield. After a week and multiple excuses they had made good on this. I am so completely disappointed to realize that ZIEGLER replaced my windshield with an Aftermarket. My "easter egg" is NOW gone. I immediately phoned the dealership and not one of the people at this particular Jeep dealership had any clue of this TRADEMARK on every Jeep. Kevin Gaylord who is the General Manager of several Harold Ziegler's and was a friend of my brothers and even met my parents has suggested that there is nothing he can do. Kevin implied I had a big mouth and hung up. $1,200 for an original windshield. The dealership could write this off.
I recently bought a 2021 Jeep Grand Cherokee from Justin
I recently bought a 2021 Jeep Grand Cherokee from Justin with the help of Cecil. This would be my third Jeep I have owned. I was very specific in what I wanted and I had been searching for 6 weeks. 2015 or newer, sunroof and low mileage. I thought I had done a thorough visual inspection, test drive and even looked under hood to to see if a Mopar battery was there. Pulling of the lot heading back to Kalamazoo I noticed a crack in the windshield right where you would put the oil change sticker. I called Justin when I got home and informed him of this. He said "no problem bring the jeep in tomorrow." It was clear to Justin that the crack had been repaired. Next step they were to replace windshield. After a week and multiple excuses they had made good on this. I am so completely disappointed to realize that ZIEGLER replaced my windshield with an Aftermarket. My "easter egg" is NOW gone. I immediately phoned the dealership and not one of the people at this particular Jeep dealership had any clue of this TRADEMARK on every Jeep. Kevin Gaylord who is the General Manager of several Harold Ziegler's and was a friend of my brothers and even met my parents has suggested that there is nothing he can do. Kevin implied I had a big mouth and hung up. $1,200 for an original windshield. The dealership could write this off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bill Rackley was a big help.
Bill Rackley was a big help. He showed me two vehicles that fit the criteria I asked for. With insurance money and loan repayments it was a bumpy ride but Bill helps us through it all!
Bill Rackley was a big help.
Bill Rackley was a big help. He showed me two vehicles that fit the criteria I asked for. With insurance money and loan repayments it was a bumpy ride but Bill helps us through it all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One word.
One word....LoJack. Deceptive business practice is advising one price and then requiring that you buy an expensive mandatory add-on. Went to Ziegler to test drive a car we were interested in buying. Price seemed okay, car seemed okay. Was interested in moving forward. Then the price estimate. There was an extra $699 charge for a LoJack. They claimed it was already installed and non removable. This has 0 value to us. It was particularly irritating because we told the salesman up front we had already walked away from another car dealership because of a mandatory LoJack. Walked away on general principle.
One word.
One word....LoJack. Deceptive business practice is advising one price and then requiring that you buy an expensive mandatory add-on. Went to Ziegler to test drive a car we were interested in buying. Price seemed okay, car seemed okay. Was interested in moving forward. Then the price estimate. There was an extra $699 charge for a LoJack. They claimed it was already installed and non removable. This has 0 value to us. It was particularly irritating because we told the salesman up front we had already walked away from another car dealership because of a mandatory LoJack. Walked away on general principle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (269) 375-4500 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Very friendly staff (Adam) who helped me get into a
Very friendly staff (Adam) who helped me get into a vehicle the same day! They worked through some numbers to make my vehicle affordable for me since my credit score was a little rough and I didn't have a down-payment. I appreciate them very much. This is my 2nd vehicle purchased through them as well.
Very friendly staff (Adam) who helped me get into a
Very friendly staff (Adam) who helped me get into a vehicle the same day! They worked through some numbers to make my vehicle affordable for me since my credit score was a little rough and I didn't have a down-payment. I appreciate them very much. This is my 2nd vehicle purchased through them as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill Rackley are salesman was the best go there to browse
Bill Rackley are salesman was the best go there to browse and buy my husband and I had a very good and comfortable experience
Bill Rackley are salesman was the best go there to browse
Bill Rackley are salesman was the best go there to browse and buy my husband and I had a very good and comfortable experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience was Awful .
My experience was Awful . I took an appointment for Toyota Highlander XLE 2021 and was told that car is available after the test drive and while inspecting the car I found that the rear bumper was damaged and the there was cracks in the inner lining . Once i found these issues I was told car was already sold a day before. I would not recommend this dealership.
My experience was Awful .
My experience was Awful . I took an appointment for Toyota Highlander XLE 2021 and was told that car is available after the test drive and while inspecting the car I found that the rear bumper was damaged and the there was cracks in the inner lining . Once i found these issues I was told car was already sold a day before. I would not recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car