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Metro Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,133 reviews)
Visit Metro Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 10:00am–2:00pm 7:30am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 15 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 568-6680 (866) 568-6680
Used (855) 551-6212 (855) 551-6212
Service (855) 590-2789 (855) 590-2789

Inventory

See all 150 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2023.
Metro Toyota in Kalamazoo MI also serving Oshtemo MI and Portage MI is proud to be an automotive leader in our area. Since opening our doors Metro Toyota has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

We look forward to earning your business.
There's More For Me At Metro Toyota

Service center

Phone number (855) 590-2789

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–8:00pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–2:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Toyota from DealerRater.

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Worked with Connor.

Worked with Connor. We were happy to have inquired at just the right time to find a sienna XLE. However, due to years long production bottlenecks at Toyota (who STILL don't have enough chips to produce enough vehicles to meet demand) we still have only one key for our new 6 month old vehicle. Having one key is obviously a hassle for the customer. Also, we worked with Connor to have a trailer hitch installed and they forgot to install the wiring harness so we can't tow until I install it myself. For the price we paid for the hitch, I assumed that they would install the wiring harness so we could actually use the hitch. Doesn't sit well with the customer who just paid over $50k for a vehicle which was pre built without any of our specs. Overall, I am unimpressed with Metro Toyota and with all the ridiculous (and unnecessary) technology used on new vehicles that will only increase the cost of maintenance. Again, they chose to save a chip on only giving the customer one key because they use all their chips for the power gadgets. I think this will be our last Toyota as our 2009 sienna was only worth $500 trade in at Metro Toyota which is also the worst resale value I've experienced with any vehicle!

Worked with Connor.

Worked with Connor. We were happy to have inquired at just the right time to find a sienna XLE. However, due to years long production bottlenecks at Toyota (who STILL don't have enough chips to produce enough vehicles to meet demand) we still have only one key for our new 6 month old vehicle. Having one key is obviously a hassle for the customer. Also, we worked with Connor to have a trailer hitch installed and they forgot to install the wiring harness so we can't tow until I install it myself. For the price we paid for the hitch, I assumed that they would install the wiring harness so we could actually use the hitch. Doesn't sit well with the customer who just paid over $50k for a vehicle which was pre built without any of our specs. Overall, I am unimpressed with Metro Toyota and with all the ridiculous (and unnecessary) technology used on new vehicles that will only increase the cost of maintenance. Again, they chose to save a chip on only giving the customer one key because they use all their chips for the power gadgets. I think this will be our last Toyota as our 2009 sienna was only worth $500 trade in at Metro Toyota which is also the worst resale value I've experienced with any vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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Service manager Elliott Heaney did a fantastic job!

Service manager Elliott Heaney did a fantastic job! My 2010 RAV4 had to be towed in for service due to a roadside breakdown on June 5. When I first talked to the service scheduler they said the soonest they could work on it was June 21. Later that day Elliot called me saying they received my vehicle from the tow service. I described the problem and the service date to him. He said he’ll try to at least get diagnostics run on it to see what the problem was. When We talked the next day he revealed the problem and said they’d try to work it into their schedule. Long story short, my RAV4 was repaired and ready for pick up on June 21. Elliotts customer service exceeded my wildest expectations and was second to none!! It was the best auto service experience of my life!! Thanks Elliott!!

Service manager Elliott Heaney did a fantastic job!

Service manager Elliott Heaney did a fantastic job! My 2010 RAV4 had to be towed in for service due to a roadside breakdown on June 5. When I first talked to the service scheduler they said the soonest they could work on it was June 21. Later that day Elliot called me saying they received my vehicle from the tow service. I described the problem and the service date to him. He said he’ll try to at least get diagnostics run on it to see what the problem was. When We talked the next day he revealed the problem and said they’d try to work it into their schedule. Long story short, my RAV4 was repaired and ready for pick up on June 21. Elliotts customer service exceeded my wildest expectations and was second to none!! It was the best auto service experience of my life!! Thanks Elliott!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ask for Rob!

Ask for Rob!!! This was my first time purchasing a car from a dealership. I had a great experience. Our salesman Rob was laid back and fun to work with. He addressed any potential concerns we had and did not shut us down like other places have. The car was in great condition and fairly priced. I absolutely love my BRZ and I constantly get compliments on it all the time. Metro Toyota has a great reputation due to their quality sales and financing services.

Ask for Rob!

Ask for Rob!!! This was my first time purchasing a car from a dealership. I had a great experience. Our salesman Rob was laid back and fun to work with. He addressed any potential concerns we had and did not shut us down like other places have. The car was in great condition and fairly priced. I absolutely love my BRZ and I constantly get compliments on it all the time. Metro Toyota has a great reputation due to their quality sales and financing services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Metro Toyota Service Dept.

Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this.

Metro Toyota Service Dept.

Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Just bought a Tacoma from Terry Baker, fantastic job!

Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry

Just bought a Tacoma from Terry Baker, fantastic job!

Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Worst Dealer Ever!

Worst dealer ever! Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Worst Dealer Ever!

Worst dealer ever! Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Just bought brand new rav4 for my wife.

Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Just bought brand new rav4 for my wife.

Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Worst experience ever!

Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste of time! I am happy to take my business to elsewhere.

Worst experience ever!

Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste of time! I am happy to take my business to elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

You suck!

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I inquired about a Highlander and asked the sales rep.

I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out they are. If you don't know Please don't guess!

I inquired about a Highlander and asked the sales rep.

I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out they are. If you don't know Please don't guess!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
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The staff is very professional and treat you as more then

The staff is very professional and treat you as more then just money. The building is clean as is the lot with the vehicles.

The staff is very professional and treat you as more then

The staff is very professional and treat you as more then just money. The building is clean as is the lot with the vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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