Metro Toyota

Worked with Connor. We were happy to have inquired at just the right time to find a sienna XLE. However, due to years long production bottlenecks at Toyota (who STILL don't have enough chips to produce enough vehicles to meet demand) we still have only one key for our new 6 month old vehicle. Having one key is obviously a hassle for the customer. Also, we worked with Connor to have a trailer hitch installed and they forgot to install the wiring harness so we can't tow until I install it myself. For the price we paid for the hitch, I assumed that they would install the wiring harness so we could actually use the hitch. Doesn't sit well with the customer who just paid over $50k for a vehicle which was pre built without any of our specs. Overall, I am unimpressed with Metro Toyota and with all the ridiculous (and unnecessary) technology used on new vehicles that will only increase the cost of maintenance. Again, they chose to save a chip on only giving the customer one key because they use all their chips for the power gadgets. I think this will be our last Toyota as our 2009 sienna was only worth $500 trade in at Metro Toyota which is also the worst resale value I've experienced with any vehicle!

Service manager Elliott Heaney did a fantastic job! My 2010 RAV4 had to be towed in for service due to a roadside breakdown on June 5. When I first talked to the service scheduler they said the soonest they could work on it was June 21. Later that day Elliot called me saying they received my vehicle from the tow service. I described the problem and the service date to him. He said he’ll try to at least get diagnostics run on it to see what the problem was. When We talked the next day he revealed the problem and said they’d try to work it into their schedule. Long story short, my RAV4 was repaired and ready for pick up on June 21. Elliotts customer service exceeded my wildest expectations and was second to none!! It was the best auto service experience of my life!! Thanks Elliott!!

Ask for Rob!!! This was my first time purchasing a car from a dealership. I had a great experience. Our salesman Rob was laid back and fun to work with. He addressed any potential concerns we had and did not shut us down like other places have. The car was in great condition and fairly priced. I absolutely love my BRZ and I constantly get compliments on it all the time. Metro Toyota has a great reputation due to their quality sales and financing services.

Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this.

Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry

Worst dealer ever! Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.

Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste of time! I am happy to take my business to elsewhere.

I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out they are. If you don't know Please don't guess!

The staff is very professional and treat you as more then just money. The building is clean as is the lot with the vehicles.