Reviews
Staff is always accommodating and polite .
Staff is always accommodating and polite . I am confident the work will be done right.
Staff is always accommodating and polite .
Staff is always accommodating and polite . I am confident the work will be done right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We appreciate your confidence in Gold Coast Cadillac and are glad to hear that you find our staff accommodating and polite. Your trust means a lot to us, and we look forward to serving you again in the future! Sincerely, The Gold Coast Cadillac Team
The whole process went very smoothly and everyone was
The whole process went very smoothly and everyone was very professional. Have bought other cars in the past from the dealership, that is why I came back to buy my next vehicle.
The whole process went very smoothly and everyone was
The whole process went very smoothly and everyone was very professional. Have bought other cars in the past from the dealership, that is why I came back to buy my next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The whole process went. very smoothly and everyone was very professional. Have bought other cars in the past from the dealership, that iswhy I came back to buy my next vehicle.
I just got ripped off at Gold Coast Cadillac.
I just got ripped off at Gold Coast Cadillac. I had my Oil changed and tires rotated today at Gold Coast Cadillac in Oakhurst, NJ. I was quoted on the phone with the Gold Coast Cadillac Staff $129.99 plus tax. I mentioned that I got a coupon from Cadillac for the oil change service and I was told just give it to the Service agent when I bring the car in. When I arrived I asked the service agent how I get my GM Rewards number into the system so I could get rewards points for my service. The Service agent had no idea how that worked. I gave him my rewards number but I am not sure this was applied to my account or not. I also gave him my Cadillac coupon code I got in email. The Cadillac coupon was for $20 off so I expected the bill to be $109.99 plus tax. When the bill came the services were $141.58 plus tax after which my $20 coupon was deducted. When I pointed out what I was quoted over the phone which also matched their web site, the service agent did not know what the price should be and stated that this is what the system is generating. After about 15 min of the service agent banging on his keyboard he said he didn't know what was wrong. I told him I had to go and needed to pay and get my keys. I was then informed that I would be charged 3.5% extra if I used a credit card. I said I was not charged this fee the last time I had my oil changed at Gold Coast. That fell on deaf ears. I paid with a debit card and went to my car only to find out it was not washed. I went back in and waited another 10 minutes for the service agent to run the car through the car wash. I dried the car myself after it was brought out. I am not sure why anyone would go to this dealer and I certainly won't be going back. Not what I expected from a Cadillac Dealer by a long shot. Brian Edwards
I just got ripped off at Gold Coast Cadillac.
I just got ripped off at Gold Coast Cadillac. I had my Oil changed and tires rotated today at Gold Coast Cadillac in Oakhurst, NJ. I was quoted on the phone with the Gold Coast Cadillac Staff $129.99 plus tax. I mentioned that I got a coupon from Cadillac for the oil change service and I was told just give it to the Service agent when I bring the car in. When I arrived I asked the service agent how I get my GM Rewards number into the system so I could get rewards points for my service. The Service agent had no idea how that worked. I gave him my rewards number but I am not sure this was applied to my account or not. I also gave him my Cadillac coupon code I got in email. The Cadillac coupon was for $20 off so I expected the bill to be $109.99 plus tax. When the bill came the services were $141.58 plus tax after which my $20 coupon was deducted. When I pointed out what I was quoted over the phone which also matched their web site, the service agent did not know what the price should be and stated that this is what the system is generating. After about 15 min of the service agent banging on his keyboard he said he didn't know what was wrong. I told him I had to go and needed to pay and get my keys. I was then informed that I would be charged 3.5% extra if I used a credit card. I said I was not charged this fee the last time I had my oil changed at Gold Coast. That fell on deaf ears. I paid with a debit card and went to my car only to find out it was not washed. I went back in and waited another 10 minutes for the service agent to run the car through the car wash. I dried the car myself after it was brought out. I am not sure why anyone would go to this dealer and I certainly won't be going back. Not what I expected from a Cadillac Dealer by a long shot. Brian Edwards
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Brian, for sharing your experience with us. I understand your frustration regarding your oil change and tire rotation. It's disappointing to hear that our service team did not meet your expectations, particularly with the pricing and communication about the GM Rewards program. We appreciate your feedback and would like to address your concerns directly. Please reach out to us at Gold Coast Cadillac so we can clarify everything regarding your service and ensure that your coupon was applied correctly. We value our customers and want to resolve any issues you may have experienced. Thank you again for bringing this to our attention. We hope to hear from you soon. Sincerely, The Gold Coast Cadillac Team
Customer Service Customer Service Customer Service
Customer Service Customer Service Customer Service Knowledge Knowledge Knowledge Thank you for your professionalism, kindness, knowledge, and for your staff who are always pleasant and welcoming.
Customer Service Customer Service Customer Service
Customer Service Customer Service Customer Service Knowledge Knowledge Knowledge Thank you for your professionalism, kindness, knowledge, and for your staff who are always pleasant and welcoming.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We greatly appreciate your kind words about our team at Gold Coast Cadillac. It's fantastic to hear that you had a positive experience with our customer service and the professionalism of our staff. We look forward to welcoming you back soon! Sincerely, The Gold Coast Cadillac Team
Staff was friendly.
Staff was friendly. I believe her name was Bonnie. Did a great job and answered all my questions
Staff was friendly.
Staff was friendly. I believe her name was Bonnie. Did a great job and answered all my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Bonnie provided you with excellent service and was able to answer all your questions. At Gold Coast Cadillac, we strive to create a positive experience for our customers. We look forward to seeing you again soon! Sincerely, The Gold Coast Cadillac Team
Everything went smoothly and very professionally.
Everything went smoothly and very professionally. Pick up and delivery by Anthony was perfect. I want him every time.
Everything went smoothly and very professionally.
Everything went smoothly and very professionally. Pick up and delivery by Anthony was perfect. I want him every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly and professionally for you. It's great to know that Anthony made your experience even better with his pick-up and delivery service. We'll make sure to pass along your request for him next time you visit Gold Coast Cadillac. We look forward to seeing you again! Sincerely, The Gold Coast Cadillac Team
After 10 years of using this service dept I can say I’ve
After 10 years of using this service dept I can say I’ve had the worst experience. I waited in my car 20 minutes outside the bay because the cars inside never moved. Finally someone came out to greet me. I let them know what service I needed and that I had a coupon. I showed them the coupon and the price. Almost 3 hours of waiting there for a simple oil change and tire rotation. My bill was never adjusted. Then after 30 minutes of going back and forth they refused to take off the coupon even after showing them that I just received it from the dealership. I paid got to my vehicle that was dirtier then when I left. Garbage still on the floors. Really terrible experience.
After 10 years of using this service dept I can say I’ve
After 10 years of using this service dept I can say I’ve had the worst experience. I waited in my car 20 minutes outside the bay because the cars inside never moved. Finally someone came out to greet me. I let them know what service I needed and that I had a coupon. I showed them the coupon and the price. Almost 3 hours of waiting there for a simple oil change and tire rotation. My bill was never adjusted. Then after 30 minutes of going back and forth they refused to take off the coupon even after showing them that I just received it from the dealership. I paid got to my vehicle that was dirtier then when I left. Garbage still on the floors. Really terrible experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. Your feedback about the cleanliness of your vehicle and the service process is valuable to us, and we want to make improvements where needed. If you’re open to it, please reach out to us directly at Gold Coast Cadillac so we can discuss this matter further and work towards a resolution. We appreciate your loyalty over the years and hope to regain your trust. Sincerely, The Gold Coast Cadillac Team
Always a pleasure having my vehicle serviced at Gold
Always a pleasure having my vehicle serviced at Gold Coast Cadillac, I’ll be returning for sure
Always a pleasure having my vehicle serviced at Gold
Always a pleasure having my vehicle serviced at Gold Coast Cadillac, I’ll be returning for sure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you always have a great experience with our service team at Gold Coast Cadillac. We look forward to seeing you again soon for your next service visit! Sincerely, The Gold Coast Cadillac Team
Ryan Hills at Gold Coast went above and beyond my
Ryan Hills at Gold Coast went above and beyond my expectations. A few years back, he sold my father a CT-5. He made it an easy and smooth experience. I told him when I retired I’d be back to buy my own. Today I went and bought my first CT5-V and Ryan once again, made the experience easy. He answered every question I had and made sure I went home with the exact car I wanted without any exceptions. He was professional, knowledgeable, and helped me with setting up my car with every last detail. I Highly recommend Gold Coast and Ryan. The whole team there is 10/10.
Ryan Hills at Gold Coast went above and beyond my
Ryan Hills at Gold Coast went above and beyond my expectations. A few years back, he sold my father a CT-5. He made it an easy and smooth experience. I told him when I retired I’d be back to buy my own. Today I went and bought my first CT5-V and Ryan once again, made the experience easy. He answered every question I had and made sure I went home with the exact car I wanted without any exceptions. He was professional, knowledgeable, and helped me with setting up my car with every last detail. I Highly recommend Gold Coast and Ryan. The whole team there is 10/10.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Ryan at Gold Coast Cadillac. Congratulations on your new CT5-V! It's fantastic to know that Ryan was able to provide you with the smooth and professional service that you expected. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new ride! Sincerely, The Gold Coast Cadillac Team
Thankyou and very much appreciated the smooth a comfortable experience and the commitment that Good Coast puts into each and everyone looking to purchase a Cadillac. I can’t say enough about Ryan and every person I also spoke with. Happy New Year
Staffing is professional and courteous Sales staff is
Staffing is professional and courteous Sales staff is also well informed and always looking to help
Staffing is professional and courteous Sales staff is
Staffing is professional and courteous Sales staff is also well informed and always looking to help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback! We appreciate you sharing your experience with our professional and courteous staff at Gold Coast Cadillac. It's great to hear that our sales team made a positive impression with their knowledge and willingness to assist. We hope to see you again soon! Sincerely, The Gold Coast Cadillac Team