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I'm going to start off by saying I usually don't write reviews however this was the worse experience I've ever encountered at a used car dealership. The... sales man Josh was pretty nice however the owner's son John was extremely rude and had zero customer service skills. Cars are way over priced and they try to justify it by detailing them. I will not ever recommend this place or buy from here.
I recently hit a pothole and bent the rim on the front wheel of my car and was looking for somewhere to get this possibly fixed but I thought it was most... likely going to have to be replaced. I called another shop that I thought would be able to do it but they said they would have to order a replacement wheel and started asking if the car was driving straight and basically trying to sell me other things without even seeing the car. Someone recommended Jonathan motorcars and said they could fix the rim. They were extremely accommodating and helpful over the phone and told me when to come and how long it would be and did exactly that. They fixed my wheel and were great about everything. Could not have had a better experience here.
From the first telephone call to the last, and everything inbetween, Jonathan, Rick and Jonathan's father went way above and beyond excellent, professional,... knowledgeable service. Best auto buying experience we have ever had and best of all, I got my dream car. My Thunderbird is everything Jonathan Motor Cars represented and then some. I love it! If I am ever in New Jersey, I will make a point of visiting Jonathan Motor Cars to personally meet these fabulous guys and shake their hands! Wonderful, wonderful experience
Best buying experience ever! Just look@ some of there other reviews and you will see. Everyone @ the dealership was great! Special thanks to Tim and Jonathan.... Tim is the best salesman ever!! High class dealership!! Going to buy another car from them for sure..
My experience at this dealer was unique! I never thought that a person you only met once would do so much for you. They treated me like a family member... or at least that's how I felt. They went out of their way and did everything possible so that I could take the car that I dreamed for with me. Rick went way above excellence and professionalism to fulfill my desire. I highly recommend Jonathan Motorcars the honesty and integrity that they deliver is tremendous. I will definitively be back when I get ready to buy my next car. You will also have referrals on my name. One last thing my car so far is the best acquisition I have. Once again thank you guys for everything! 100% satisfied with my Alpina, with your service and the deal!
Agreed to buy a classic Mustang pending inspection. During initial inquiry and subsequent conversations, I made it clear I was looking for a car with... no frame issues, no significant rust..i.e. no sheet metal work needed. Dealership represented the car as needing nothing but paint. They stated that over and over. I even rephrased it as 'no mechanical issues, no undercarriage issue, no rust (light surface rust OK) or body issues....that frame work was a deal breaker. "Just needs to be repainted." I reviewed the 200+ pictures from my inspector. The mechanical work including dress up looks proper and clean. Was very satisfied with the work. The car from the body line up had no issues. Interior revealed no issues. Below the body line, in the trunk, and the undercarriage were a different car. I have many photos I would love to post to refute which I'm sure the dealership would do / will do, on this review. I even sent Jonathan a few key pictures of the split frame rail and rust areas. He continued to indicate that he and his mechanics do not see it. Now from a typical dealer, I would expect that kind of response since to state otherwise would make them liable for mis-representing the car. But Jonathan Motors claims to not be like any other dealer. If they truly walked the talk and didn't know about the issues (should have been glaringly obvious to a mechanic or anyone else who buys classics), I would have expected a very different response with me. Instead of just refunding my deposit and wishing me well, they were accusatory toward my inspector and lightly attacked me ("you didn't see this car with your own eyes") In the end, I offered to take a day off work, fly out to the dealership, ignore the frame rail issue (btw, he claimed the split frame rail could be from a tow truck), and if none of the rust bubbles and rusted trunk match what I have pictures of, I will buy it at the agreed price. But if they do exist, then he pays 3/4 of what it cost me to hire the inspector. Of course he didn't take me up on the offer. Pictures don't lie. Proof of the value in hiring an inspector. Saved me over $40,000.
This is the third car we have bought from them and will never go any where else. Trust me these guys are the real deal. If you want honesty and integrity... they deliver.
OMG Josh was so helpful on 6/20/17!!! He was very patient with my Mother and I. After being denied by 3 banks he suggested a credit union which I was already... a member of. Needless to say We were APPROVED!!!! He hand delivered our application to the credit union and stayed in contact with us during the whole process! He was very friendly and encouraging bc I was ready to give up......Truly Josh was a Blessing to US! He's a Great sells Man and an asset to your Establishment. Thank you Josh for EVERYTHING!!!!! May GOD continue to Bless you in all of your endeavors. Writing this review has been my Pleasure. Sincerely Ursula ¿
I have purchased many cars, trucks and motorcycles over the years and I have to say- this shop takes top prize! From start to finish a smooth transaction.... I was comfortable from the moment Andrew called after I inquired about my new vehicle- set up a time to come in and followed up respectfully. I came to them with an otherwise hairy transaction- they tailor-made the trade and purchase to close without a hitch. The mutual trust is something you rarely come across in the car industry. I cant say enough about this family dealership. I came into the office today and before I said anything about the car- I told my colleagues of the perfect car buying experience. I also really like the car! I like cars and now I like buying cars. Its a beautiful dealership with friendly, knowledgeable staff surrounded by a tremendous inventory of used cars and trucks.
Great car guys to deal with! Would go back to them again.