Art Moehn Chevrolet

I bought a 2023 Kia Sorento on Nov. 29, 2024. After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document—the signed-over title of the Ford from my ex husband. I will admit guilt here—the title should have been fresh and in MY name, which I did not understand. But Matt said, “It’s fine, we’ll take care of it,” and took the title and gave me the tradein value. In December, after I’d already driven the car back to Illinois with the promise “I’d receive plates in the mail,” I received texts from Matt stating that they actually DID need a fresh title, so they’d fedEx the faulty title I’d given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for “legal reasons.” I even offered to repay the tradein value of the Ford and start over, but was told that wasn’t possible. My ex finally got the Ford’s fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they’ll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned—my temp tags would expire May 29, and I’d booked a road trip through Canada (at a $2k expense) for which I’d need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it “must suck” to be in my position, but there was absolutely nothing he could do because DealerDoc (who he’d FINALLY agreed to contact after several texts) hadn’t “gotten back to him.” He insisted that DealerDoc “doesn’t make mistakes” (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I’d sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate—I now realized Matt hadn’t submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn’s employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I’d submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn’s staff, at least with this particular employee. My Kia is fine, by the way. But don’t trust financing, registration, or communication from this dealership.

Juan and Charlie were a big help with any questions I had. Very caring and friendly.

This is a Service Department review. Called because I was mailed a coupon for $100 off service or that’s what I thought. I called Service explaining I had a coupon and needed new spark plugs. The only reason I contacted Art Moehn Jackson, Mi was because of this coupon. The female that scheduled the service never questioned anything about the coupon and said yes we can schedule you before that coupon expires. After service was performed I was advised the coupon was only covering $36.76, nothing close to $100 as it was printed on the coupon. I was given several explanations why it was not $100. I will never have my vehicle serviced there again. I purchased the vehicle from there in 2021. I had gotten prices from other businesses and with the coupon Art Moehn was the cheapest. In the future the people answering the Service Department phones should be giving out the correct information instead of indicating information that is incorrect. I am extremely disappointed with this experience.

Warning! Stay away from Art Moehn Chevrolet if you are looking for a used car. I purchased a 2018 Chrysler Pacifica from them and it has a blown head gasket and my mechanic said they had to have known it had this problem prior to them selling it to me because when they changed the oil it would have been white because of the coolant leaking into the piston chambers and mixing with the oil. I am a disabled senior citizen and my wife is also,She has to use an electric wheelchair and we can't afford to have this vehicle repaired. Also they had archived the engine codes in the computer that indicated misfires in cylinders 3 and 5 which would have told me there was a problem with the engine.

Went in for transmission fluid change and the ruined the job. Vehicle was fine coming in now running rough. Of course they deny it. Stay clear from this place!! Prices gouging and workers cannot complete job!

I purchased my car in January 2024. When it came time to do the first oil change, we got under the car and found that the dealership had absolutely butchered the job of reinstalling the oil plug. The wrong size was installed, is terribly over torqued, and it is impossible to remove. They will not return our calls and take accountability for the obvious damage they have caused. They can't handle the responsibility of a simple oil change; please don't think they will do any other service with integrity, either.

the sale went well, but the service after the sale was less then my worst experance. i would not reamend buying from them ever. a guy there named Charlie he will not reply to you when you try to contact him. he should be let go, worst person i have ever delt with.

I've been a customer of Art Meohn for many years. Today, I had The absolute pleasure of working with George Price! Hands down he is the greatest! Fast. Courteous. Thorough. And he LISTENED to me! I went into the dealership this morning, only intending"look"at some inventory. I left in a 2025 Trax Activ - at the price I WANTED and at a payment I WANTED! The entire team made it happen - George orchestrated it all smoothly and he just got a lifelong customer! #ThePriceisRight

I was told, "We don't charge a doc fee." We just double charge (at an obscene rate) "Other taxable charges." It's my own fault. I asked about doc fees and they said as above, and I believed them. NEVER trust a used car salesperson.

It didn't take long at all! Very pleasant area staff and was able to enjoy a cup of coffee while I waited for my service to be completed.