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Gordie Boucher Ford of Kenosha

(2,143 reviews)
Visit Gordie Boucher Ford of Kenosha
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2022 consumer dealer award
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2022 consumer dealer award 2021 consumer dealer award

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New (888) 896-1386 (888) 896-1386
Used (877) 293-4654 (877) 293-4654
Service (888) 692-5450 (888) 692-5450

Inventory

See all 301 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2009.
Gordie Boucher Ford of Kenosha in Kenosha WI is proud to be an automotive leader in our community. Since opening our doors Gordie Boucher Ford of Kenosha has maintained our solid commitment to our customers offering a wide selection of cars and trucks and ease of purchase.

Whether you are in the market to purchase a new or pre-owned vehicle if you need financing options we'll help you find a car loan that works for you! Even if you have less than perfect credit or are a first time car buyer you can trust that Gordie Boucher Ford of Kenosha will professionally fit you into the automobile of your choice.
We Ride With You Every Mile!

Service center

Phone number (888) 692-5450

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Michael Yager headshot
Michael Yager
Service Advisor
(306 reviews) certified badge
Sal Pappalardo headshot
Sal Pappalardo
General Manager
(126 reviews) certified badge
Joseph Leonard headshot
Joseph Leonard
Finance Manager
(60 reviews) certified badge
Jessica Beesley headshot
Jessica Beesley
Service Advisor
(54 reviews) certified badge
Eljiah Goodwin headshot
Eljiah Goodwin
Express Service Advisor
(45 reviews) certified badge
Vaughn Eviston-Jahnke headshot
Vaughn Eviston-Jahnke
Used Car Sales Manager
(32 reviews) certified badge
John Leone headshot
John Leone
Sales Manager
(32 reviews) certified badge
Bradford Titone headshot
Bradford Titone
Service Advisor
(332 reviews) certified badge
Ross Hengtgen headshot
Ross Hengtgen
Sales & Leasing Consultant
(46 reviews)
Terry Teasley headshot
Terry Teasley
Parts Manager
(38 reviews)
Karen Cooper headshot
Karen Cooper
Assistant Service Manager
(25 reviews)
Gavin Garay headshot
Gavin Garay
Parts Counter Advisor
(19 reviews)
Marty McGee headshot
Marty McGee
Sales Consultant
(17 reviews)
Lauren Haak headshot
Lauren Haak
Mobile Service Coordinator
(13 reviews)
Rebecca Miller headshot
Rebecca Miller
Fleet Service Advisor
(12 reviews)
Larry Trimmer headshot
Larry Trimmer
Shuttle Driver
(6 reviews)
Quentin Bell headshot
Quentin Bell
Sales & Leasing Consultant
(5 reviews)
Tristen Cairo headshot
Tristen Cairo
Sales & Leasing Consultant
(187 reviews)
Scott Verhagen headshot
Scott Verhagen
Sales & Leasing Consultant
(150 reviews)
Jennifer Baxter headshot
Jennifer Baxter
Business Development Center Manager
(79 reviews)
Duane Henderson headshot
Duane Henderson
Service Concierge
(5 reviews)
Wade Johnson headshot
Wade Johnson
Sales & Leasing Consultant
(57 reviews)
Belal Barakat headshot
Belal Barakat
Service Manager
(121 reviews)
Paul Kaiser headshot
Paul Kaiser
Assistant Service Manager
(46 reviews)
Joe Conforti headshot
Joe Conforti
Commercial Manager
(11 reviews)
Mel Burges headshot
Mel Burges
Shuttle Driver
(6 reviews)
Sam Alcazar headshot
Sam Alcazar
CX Remote Experience Coordinator
(24 reviews)
Michael Conforti headshot
Michael Conforti
Commercial Fleet Representative
(7 reviews)
Drake Bowers headshot
Drake Bowers
Sales Manager
(4 reviews)
Nathan Jones headshot
Nathan Jones
Sales Consultant
(4 reviews)
Denise Petersen headshot
Denise Petersen
Parts Counter Advisor
(4 reviews)
Penny Sconzert headshot
Penny Sconzert
Sales Concierge
(4 reviews)
Orlando Belisle headshot
Orlando Belisle
Parts Wholesale Representative
(3 reviews)
Raymond Garay headshot
Raymond Garay
Parts Counter Advisor
(3 reviews)
Aj Jarero headshot
Aj Jarero
Commercial Fleet Consultant
(3 reviews)
Yvette Childs headshot
Yvette Childs
Pick Up & Delivery Driver
(2 reviews)
Jurnee Yohe headshot
Jurnee Yohe
Service BDC Specialist
(2 reviews)
Terryn Clemmensen headshot
Terryn Clemmensen
Sales Consultant
(1 review)
Kevin Euler headshot
Kevin Euler
Pick Up & Delivery Driver
(1 review)
Ray Gruhn headshot
Ray Gruhn
Sales Consultant
(1 review)
Ben Miller headshot
Ben Miller
Detailer
(1 review)
Dylan Shain headshot
Dylan Shain
Pick Up & Delivery Driver
(1 review)
Brianna Williams headshot
Brianna Williams
Service Concierge
(1 review)
Mario Zarate headshot
Mario Zarate
Commercial Manager
(1 review)
Chris Eggers headshot
Chris Eggers
Parts Counter Advisor
Brandon Linker headshot
Brandon Linker
Parts Support
Vijay Lodhari headshot
Vijay Lodhari
Pick Up & Delivery Driver

Reviews

(2,143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordie Boucher Ford of Kenosha from DealerRater.

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Nice new, clean dealership.

Nice new, clean dealership. Techs seem to be experts. Repair was done perfect. Will visit the dealership in the future.

Nice new, clean dealership.

Nice new, clean dealership. Techs seem to be experts. Repair was done perfect. Will visit the dealership in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very professional and outstanding communication!

Very professional and outstanding communication! Karen treats us just like family and I feel like all customers are a priority!

Very professional and outstanding communication!

Very professional and outstanding communication! Karen treats us just like family and I feel like all customers are a priority!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're thrilled to hear you experienced professional service and outstanding communication during your visit. A special shoutout to Karen—we’re so proud to have her on our team, and it's clear she goes above and beyond to make every customer feel like family. At Gordie Boucher Ford of Kenosha, making every guest feel like a priority is exactly what we strive for. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manger

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My truck was not serviced because of lack of qualified

My truck was not serviced because of lack of qualified help. It was just left on the lot for days till I went to pick it up a week later

My truck was not serviced because of lack of qualified

My truck was not serviced because of lack of qualified help. It was just left on the lot for days till I went to pick it up a week later

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must have been to have your truck left and without communication this is not the standard we hold ourselves to at Gordie Boucher Ford of Kenosha. We’ve tried to locate your service record using the username provided but have been unable to find your file. We’d greatly appreciate it if you could reach out directly to our Service Manager Belal Barakat or your service advisor Katie Eckman @ 262-697-0700 so we can identify your vehicle and take the appropriate steps to address the situation. We’re committed to making this right and hope to earn back your trust. Sal Pappalardo General Manager

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The service was fast and everyone was friendly.

The service was fast and everyone was friendly. I was very happy to learn about the service pickup.

The service was fast and everyone was friendly.

The service was fast and everyone was friendly. I was very happy to learn about the service pickup.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

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Wonderful service, great customer care, wonderful staff

Wonderful service, great customer care, wonderful staff all around. Quick service and excellent turnaround time.

Wonderful service, great customer care, wonderful staff

Wonderful service, great customer care, wonderful staff all around. Quick service and excellent turnaround time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad to hear you experienced wonderful service, great customer care, and a quick turnaround time. At Gordie Boucher Ford of Kenosha, our team is committed to providing efficient, friendly, and high-quality service every time. We truly appreciate your kind words and look forward to your next visit! Sal Pappalardo General Manager

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Great service with lovely staff.

Great service with lovely staff. They made sure to make me feel welcome while waiting for my maintenance to complete.

Great service with lovely staff.

Great service with lovely staff. They made sure to make me feel welcome while waiting for my maintenance to complete.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We're so glad to hear you received great service and felt welcomed by our friendly staff during your visit. At Gordie Boucher Ford of Kenosha, creating a comfortable and positive experience for our guests is always a top priority. We appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

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Nice new dealership!

Nice new dealership! Dealership had a great price on oil change and tire rotation. Would highly recommend.

Nice new dealership!

Nice new dealership! Dealership had a great price on oil change and tire rotation. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad you enjoyed our new dealership and appreciated the great pricing on your oil change and tire rotation. At Gordie Boucher Ford of Kenosha, we’re proud to offer both value and quality service. We truly appreciate your recommendation and look forward to seeing you again! Sal Pappalardo General Manager

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I’ve had my Expedition in twice now for running board

I’ve had my Expedition in twice now for running board issues. They can’t fix it or even do a simple test to see if they properly work as the mechanic says they are supposed to.

I’ve had my Expedition in twice now for running board

I’ve had my Expedition in twice now for running board issues. They can’t fix it or even do a simple test to see if they properly work as the mechanic says they are supposed to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and we sincerely apologize for the ongoing frustration with your Expedition’s running board issue. We understand how disappointing it is to bring your vehicle in more than once without a clear resolution, and we regret that we haven’t met your expectations. This is not the level of service we strive for at Gordie Boucher Ford of Kenosha, and we want to make it right. We’d appreciate the opportunity to take a closer look and have a senior technician evaluate the concern directly. Please reach out to our Service Manager Belal Barakat at 262-697-0700, and we’ll make this a priority. Your satisfaction is important to us, and we appreciate the chance to earn back your trust. Sal Pappalardo General Manager

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Ease of scheduling.

Ease of scheduling. Access to meet your needs. Minimal wait time. Completely satisfied with the service. Customer service is the best I have ever had.

Ease of scheduling.

Ease of scheduling. Access to meet your needs. Minimal wait time. Completely satisfied with the service. Customer service is the best I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! We're thrilled to hear you enjoyed the ease of scheduling, quick service, and that our team was able to meet your needs with minimal wait time. It means a lot to know that you consider our customer service the best you've ever had! At Gordie Boucher Ford of Kenosha, delivering a smooth, satisfying experience is what we strive for every day. We truly appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

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Katie was very helpful.

Katie was very helpful. She was able to get the part to fix my car and get the problem fixed right away

Katie was very helpful.

Katie was very helpful. She was able to get the part to fix my car and get the problem fixed right away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're so glad to hear that Katie was able to quickly get the part you needed and resolve the issue right away. At Gordie Boucher Ford of Kenosha, we’re committed to providing fast, efficient, and helpful service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

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