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Fox Honda Grand Rapids

(2,113 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–7:00pm Closed
Sunday Closed Closed

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Reviews

(2,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Honda Grand Rapids from DealerRater.

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We had a wonderful experience with Fox Honda.

We had a wonderful experience with Fox Honda. Our salesman, Kirk Jack was very knowledgeable and the sales manager, Joe LaVoie was someone we felt we could trust. The Finance Manager took as much time as needed, and it was easy to make the deal. We would recommend Fox Honda to anyone looking to purchase a new car.

We had a wonderful experience with Fox Honda.

We had a wonderful experience with Fox Honda. Our salesman, Kirk Jack was very knowledgeable and the sales manager, Joe LaVoie was someone we felt we could trust. The Finance Manager took as much time as needed, and it was easy to make the deal. We would recommend Fox Honda to anyone looking to purchase a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with Fox Honda and that Kirk, myself, and our Finance Manager were able to assist you effectively. Your recommendation means a lot to us! We look forward to helping you again in the future. Enjoy your new car! Best, Joseph LaVoie, jlavoie@foxmotors.com, 616-855-3615

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Larry Slotsema was knowledgeable and took time to try and

Larry Slotsema was knowledgeable and took time to try and acquaint us with our beautiful new car’s features. Pierre fully explained the financial end. Awesome team. Love our car.

Larry Slotsema was knowledgeable and took time to try and

Larry Slotsema was knowledgeable and took time to try and acquaint us with our beautiful new car’s features. Pierre fully explained the financial end. Awesome team. Love our car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Larry, for your wonderful review! We're thrilled to hear that you had a great experience with our team at Fox Honda. It’s fantastic that Larry helped you familiarize yourself with your new car's features and that Pierre was able to guide you through the financial process. We appreciate your kind words and hope you enjoy every drive in your beautiful new car! Please come back and see us again!

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AJ for president!

AJ in your service department is absolutely the best service consultant I have ever dealt with! My visit and service work last week went extremely well! LWT

AJ for president!

AJ in your service department is absolutely the best service consultant I have ever dealt with! My visit and service work last week went extremely well! LWT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lance, it’s great to know that AJ provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Joseph LaVoie, jlavoie@foxmotors.com

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Recent Recall Repair

The entire process of getting our recall addressed was uncomplicated, professional, and expedient. I have not had a bad experience yet at Fox Honda. Every time we have an appointment, it confirms that we made a great choice buying from Fox.

Recent Recall Repair

The entire process of getting our recall addressed was uncomplicated, professional, and expedient. I have not had a bad experience yet at Fox Honda. Every time we have an appointment, it confirms that we made a great choice buying from Fox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Todd. Best, Joseph LaVoie, jlavoie@foxmotors.com

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Fast and efficient

Fast and efficient. 9 minutes for full oil change service. Honda included maintenance is awesome. I was first in line on a Saturday morning.

Fast and efficient

Fast and efficient. 9 minutes for full oil change service. Honda included maintenance is awesome. I was first in line on a Saturday morning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bradley, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Honda! If there is anything else we can do for you, please feel free to give us a call. Best, Joseph LaVoie, jlavoie@foxmotors.com

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Service

Fast, thorough, friendly No appointment for routine service Quickly greeted. Multiple service technicians Comfortable waiting area with good coffee Always very pleased with each visit

Service

Fast, thorough, friendly No appointment for routine service Quickly greeted. Multiple service technicians Comfortable waiting area with good coffee Always very pleased with each visit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jack, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Joseph LaVoie, jlavoie@foxmotors.com

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Poor service

I was never told my car would have to stay overnight until 5p. They should have known earlier and told me earlier.

Poor service

I was never told my car would have to stay overnight until 5p. They should have known earlier and told me earlier.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terry, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Best, Joseph LaVoie, jlavoie@foxmotors.com

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Great service to

Always friendly and welcoming. Completed the job much faster than I anticipated. I added on another request which they completed as well.

Great service to

Always friendly and welcoming. Completed the job much faster than I anticipated. I added on another request which they completed as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Louana, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Honda. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Joseph LaVoie, jlavoie@foxmotors.com

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Great service

Being able to text service rep and owning up to mistakes. Had to bring my car back 2 times to get mistakes fixed

Great service

Being able to text service rep and owning up to mistakes. Had to bring my car back 2 times to get mistakes fixed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team, Allison! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Joseph LaVoie, jlavoie@foxmotors.com

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Friendly greeting and great service.

Friendly greeting, efficient service. The team has earned trust Through those qualities. I have been using your service for many years.

Friendly greeting and great service.

Friendly greeting, efficient service. The team has earned trust Through those qualities. I have been using your service for many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Joseph LaVoie, jlavoie@foxmotors.com

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