Harvey Cadillac Lexus and Auto Outlet

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4.7
(193 reviews)
Visit Harvey Cadillac Lexus and Auto Outlet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (616) 528-1096 (616) 528-1096
Used (616) 528-1098 (616) 528-1098
Service (616) 528-1097 (616) 528-1097

Inventory

See all 206 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2011.
Harvey Automotive is a local family owned and operated group of dealerships in Grand Rapids MI. We've been in business since 1966 and are located on 28th Street SE.

We feature Cadillac Lexus and Harvey Auto Outlet. Choose from new Cadillac or Lexus, Certified Pre-Owned Cadillac and L/Certified Lexus Certified pre-Owned, and all makes and models of pre-owned vehicles.

We also have full on-site service departments collision repair and a paint shop!
Showrooms Are Open - No Appointment Needed - Contactless Options Are Available

Service center

Phone number (616) 528-1097

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

4.7
(193 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Highly recommend for repair and service needs

Wonderful service every time I go in. Michael and Brian take the time to go over any work done or issues found, including answering my many questions. Charges are reasonable and competitive. Waiting area was remodeled and moved to a higher traffic area. It’s comfortable, however, I preferred the quiet room they had previously.

5.0

Highly recommend for repair and service needs

Wonderful service every time I go in. Michael and Brian take the time to go over any work done or issues found, including answering my many questions. Charges are reasonable and competitive. Waiting area was remodeled and moved to a higher traffic area. It’s comfortable, however, I preferred the quiet room they had previously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Great customer service and Would recommend and will be

Great customer service and Would recommend and will be returning for all services that i need

5.0

Great customer service and Would recommend and will be

Great customer service and Would recommend and will be returning for all services that i need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

On 11/16 went to the Harvey Cadillac on 28th St.

On 11/16 went to the Harvey Cadillac on 28th St. We found a vehicle we wanted to get. Stephen Benet tall reddish hair 6 foot 3 Ish? Tripped over his words a lot and I did not think anything of it at first-I do not judge people. At 4pm my husband and I decided to start the process. We met Michael Mather business manager. Nice gave all our information. Agreed on 1000.00 down, would have done more but it’s thanksgiving holidays duh? And they said OK no problem. Next day we offered to trade in our BMW. They said it would be better, so we said OK. All day this Stephen Benet had me going back and forth down 28thst to my husband’s work for finishing the paperwork. It seemed extensive. At 230 stephen asked me again can you put even more money down? I said no for reasons stated before and agreed upon. Stephen was stumbling his words, stuttering when I asked him if they wanted me to go to the credit union for the payoff>he said they were still working on it. An hour later Stephen said they will call me later?? I came right out and said how shady he was acting is this going to work. Are you Stephen Benet and Michael Mather refusing me based on the fact I do not want to give you more money? They act like its Their Christmas money for them to spend on their family?? Sketchy. He told me there was a Cadillac on the lot he wanted to buy. He acted like this was the one he wanted. I said we have been nothing but honest and straight forward. I directly asked him if this was it??? He was again stuttering, um um um I really can’t say we are still working on it. I said it is better to be honest, because coming back here we will have a bad taste in our mouths. I said call me later? Stephen said yes. I said goodbye and Stepen said IT WAS NICE TO MEET YOU!!!!! OMG THAT TOLD ME THEY REFUSED ME FOR NOT GIVING THEM MORE MONEY!! I CHECKED OUR CREDIT WITH CHASE AND WE WERE NOT DENIEDED AND DIDN’T HAVE TO TURN IN MY BMW PLUS 1000 WAS ENOUGH. WE GOT MORE IN A CAR LOAN AND WE CAN GO WHEREVER WE WANT—NOT HARVEY THAT’S FOR SURE!! Sad BE AWARE of car sales men and the finance manager looking for more money when it doesn’t add up? They are pocketing the money even Tho it shows on paper. This is their job-they can get away with it. Just be careful at places like Harvey Cadillac-BEVERYLY HILLS OF GR a place where you think you would be safe…. Not necessarily. DO NOT TRUST STEPHEN BENET AND MICHAEL MATHER. OH STUDDERING WAS JUST BECAUSE HE WAS NERVOUS NOT A DEFECT. AS A NURSE I WOULD NEVER JUDGE DISABILITIES, THIS GUY STEPHEN BENET DID NOT HAVE IT HE WAS JUST GUILTY.

1.0

On 11/16 went to the Harvey Cadillac on 28th St.

On 11/16 went to the Harvey Cadillac on 28th St. We found a vehicle we wanted to get. Stephen Benet tall reddish hair 6 foot 3 Ish? Tripped over his words a lot and I did not think anything of it at first-I do not judge people. At 4pm my husband and I decided to start the process. We met Michael Mather business manager. Nice gave all our information. Agreed on 1000.00 down, would have done more but it’s thanksgiving holidays duh? And they said OK no problem. Next day we offered to trade in our BMW. They said it would be better, so we said OK. All day this Stephen Benet had me going back and forth down 28thst to my husband’s work for finishing the paperwork. It seemed extensive. At 230 stephen asked me again can you put even more money down? I said no for reasons stated before and agreed upon. Stephen was stumbling his words, stuttering when I asked him if they wanted me to go to the credit union for the payoff>he said they were still working on it. An hour later Stephen said they will call me later?? I came right out and said how shady he was acting is this going to work. Are you Stephen Benet and Michael Mather refusing me based on the fact I do not want to give you more money? They act like its Their Christmas money for them to spend on their family?? Sketchy. He told me there was a Cadillac on the lot he wanted to buy. He acted like this was the one he wanted. I said we have been nothing but honest and straight forward. I directly asked him if this was it??? He was again stuttering, um um um I really can’t say we are still working on it. I said it is better to be honest, because coming back here we will have a bad taste in our mouths. I said call me later? Stephen said yes. I said goodbye and Stepen said IT WAS NICE TO MEET YOU!!!!! OMG THAT TOLD ME THEY REFUSED ME FOR NOT GIVING THEM MORE MONEY!! I CHECKED OUR CREDIT WITH CHASE AND WE WERE NOT DENIEDED AND DIDN’T HAVE TO TURN IN MY BMW PLUS 1000 WAS ENOUGH. WE GOT MORE IN A CAR LOAN AND WE CAN GO WHEREVER WE WANT—NOT HARVEY THAT’S FOR SURE!! Sad BE AWARE of car sales men and the finance manager looking for more money when it doesn’t add up? They are pocketing the money even Tho it shows on paper. This is their job-they can get away with it. Just be careful at places like Harvey Cadillac-BEVERYLY HILLS OF GR a place where you think you would be safe…. Not necessarily. DO NOT TRUST STEPHEN BENET AND MICHAEL MATHER. OH STUDDERING WAS JUST BECAUSE HE WAS NERVOUS NOT A DEFECT. AS A NURSE I WOULD NEVER JUDGE DISABILITIES, THIS GUY STEPHEN BENET DID NOT HAVE IT HE WAS JUST GUILTY.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

They are very professional and do quality job.

They are very professional and do quality job. I would recommend them highly. There costumer care is superior.

5.0

They are very professional and do quality job.

They are very professional and do quality job. I would recommend them highly. There costumer care is superior.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Prompt, courteous, and excellent service.

Prompt, courteous, and excellent service.. Very accommodating staff. Very willing to take the time to thoroughly explain things.

5.0

Prompt, courteous, and excellent service.

Prompt, courteous, and excellent service.. Very accommodating staff. Very willing to take the time to thoroughly explain things.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

They are always quick to get me in , do a great job, keep

They are always quick to get me in , do a great job, keep me informed & all of the staff are great!

5.0

They are always quick to get me in , do a great job, keep

They are always quick to get me in , do a great job, keep me informed & all of the staff are great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Harvey Lexus service shines!

Mike at Harvey as always took great care of me and my car. Glad to continue to use my dealership as my sole source for service.

5.0

Harvey Lexus service shines!

Mike at Harvey as always took great care of me and my car. Glad to continue to use my dealership as my sole source for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Job well done.

Job well done. Would recommend this service department to anyone. Mike Linscott is one of the best advisors I’ve ever worked with. Great job.

5.0

Job well done.

Job well done. Would recommend this service department to anyone. Mike Linscott is one of the best advisors I’ve ever worked with. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

They did a great job.

They did a great job. Got us in early for service, and they completed the project early.

5.0

They did a great job.

They did a great job. Got us in early for service, and they completed the project early.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Friendly people, Fast and accommodating!

Friendly people, Fast and accommodating! Exactly as planned service! Looking to buy another Lexus for my wife

5.0

Friendly people, Fast and accommodating!

Friendly people, Fast and accommodating! Exactly as planned service! Looking to buy another Lexus for my wife

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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See all 193 reviews