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I bought a CT4 on September 25 2021 , The car has problems they knew it and never told me about this, also was no fix for it now they will not bye the car back . The way I am being treated by Harvey and GM I will never buy anything from them ,and everyone I know will know about this , Harvey needs to make this right .
Mark - We're sorry you feel this way. As our service consultant noted last week, we can arrange this GM vehicle programming update at your convenience. You may schedule this via phone, email or on our website's Schedule Service page.
Called to ask what I wanted when u had said I was...
Called to ask what I wanted when u had said I was Interested in the Mazda and I asked about financing and they were suppose to call me back right there and then to check on my status and never got a call and when I called back the next afternoon they said “oh yeah sorry car was sold last night you can keep looking at our page though.” Like could’ve called me the day of at least to let me know about the financing..
Jenny - We wish for complete satisfaction for our clients. We received your emails after our dealership group closed and responded the next morning. We followed up with a call about an hour later and left a message. Unfortunately, by the time you called back that afternoon, the vehicle had been sold. With used cars in short supply, this can happen and we apologize.
I want to comment on this letter concerning Service Counter staff. One employee is absolutely wonderful, the other, well you'd think they would learn by example.
Thank you for your Five Star review!
Excellent buying experience
Marty was very helpful in making my purchase and a pleasure to deal with. When I picked up the car not only was it clean but it looked like it was completely detailed. If you want a buying experience that’s easy with a high level of service ask for Marty.
Tim - Thank you for your kind words and five star review. We will pass this along to Marty also. We appreciate your business - enjoy your car!
Jeff is a great sales person no fuss no games
Very helpful sales person no games, no tricks, just a cut and dry approach! Jeff was great would buy another car from him for sure
Great and very available for any questions.
Jason was a great salesmen and always available for questions along with Jeff they were both so friendly.
Easiest car acquisition of my life.
Found the car on Cars.com. E-mailed Harvey Cadillac and got Becky Gifried on the phone. She not only sold me the car but also set up transportation for delivery. I live in Boise they are in Grand Rapids. Easy Peasy!
I only spoke to mark in Lexus internet sales and the conversation was totally professional. Without visiting dealership in person I can only imagine what a great experience in person it would be. .... Al Kotso , Chesterton Indiana.
Never thought I would get the car of my dreams and Harvey Cadillac Auto Outlet made it happen. Everyone was friendly and helpful. Within 4 days I was driving away with my car!
My wife and I both drive vehicles from Harvey Cadillac and we are more than pleased with the service and treatment. Any future trades/purchases will definitely be with Harvey Cadillac.