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Bought a truck over a week ago and was told they would have it that Friday and well it did not show up. When we called to find out an ETA they had no idea... where the truck was or when it would be in. A week later was told it would be at the dealership Friday morning and he would have it detailed and ready to go by 12 pm. Well once again no truck. It?s supposed to be on the way. We have asked to speak with the general manager and he has not called back. Today Friday the 20th I was told that she was walking into his office to have him call me and yet again no call. I feel that once they have the money they are no longer in a hurry to help you get the car. Nothing but excuses and broken promises.
Mr Troy was extremely nice and informative about the suv and where it came for and the problem it had too and that it was sold as is
I want to brag a minute on one of Walt Massey’s salesmen...Ricky Osborne. After 13 years in an Acura TL (bought new in 2005), I decided to buy a truck.... Living in Mobile, I went to a local dealership and found a 2017 1500 Sierra, took it home overnight, and was just not completely satisfied with it (mostly because it wasn’t 4 WD...never owning a truck, didn’t know for sure if I even wanted that option, but something kept telling me that I did). That dealership couldn’t find anything else for me in my price range so I was getting kind of frustrated. A good friend of mine who has bought three vehicles from Massey told me to give them a call. Within four hours by phone and internet, Ricky found me a beautiful 2018 1500 with 4WD for only about a thousand more than the price of the one I’d found over here. I came over the next day and bought it at around 6:30 that evening. From start to finish, Ricky was on top of everything...and without the “pressure” that people may expect from a salesman. It was the PERFECT experience! And that was so important to me since I hadn’t bought since 2005. So, I will recommend Massey to everyone I know and I’ll buy from them next time I’m in need. I really appreciated it!
Jnaughton, we are so happy to read such a great review about Ricky Osborne and Walt Massey Chevrolet Buick GMC! We're glad to hear we delivered such a... great experience. If there's anything further we can do for you, we are happy to help!
I had a wonderful buying experience with Walt Massey! My salesman name was Jeffrey Mccardle. He was excellent - wasn't pushy, made sure I got the car... that had everything on my list of "must-haves" and made my buying experience easy. Chris Smith was also making sure things moved smoothly. I greatly appreciate both of them.
Great and friendly service while being professional and knowledgeable on the vehicles we was looking at.
Thanks Jim for the great review! It's always a pleasure to help a good friend and customer. Please let us know if you need anything and have a great ...day!
Had to wait too long for car repair due to gm strike but walt massey provided almost new loaner paid one my notes and got gm to extend my bumper to bumper... warranty by thee years
Thank you for your review, Glenda!
Working with Brian Whitmeyer has been a great experience. He has taken great care of me and my vehicle through follow up and service. I would recommend... dealing with Brain for all your sales needs. Chuck Dominguez has been a big help with the Finance side of the deal. Loretta in Service is taking excellent care of me with a few issues that have come up and will be resolved on my next service. Chris Smith, Sales Manager has also been a big help throughout the process. I would recommend Walt Massey to anyone considering buying a vehicle.
Brian Wittmayer immediately understood what I was looking for in an SUV and was very patient in taking as much time as I needed to answer questions and... help me find the right one. Even though at times he had other people waiting to see him, he never made me feel rushed or that they were more important than me. I had the same experience with Shemuel McCraney when she took care of financing my car. She explained my options for the extended warranty, etc. and did not rush me to make a decision. Overall very pleasant (and actually fun) experience with no pressure to buy.
My parents family have been buying vehicles from here for years now. I myself have bought two and had no problems. The salesmen are so easy to work with... and real friendly. Makes it feel like your apart of there family. I definitely recommend you to buy your next vehicle from Walt Massey!
As long as Brian Lewis is at Walt Massey we will shop here for our future vehicles. Best sales consultant I have ever dealt with.