Reviews
Sales person was new and I felt that someone should have
Sales person was new and I felt that someone should have been with her to show me the details of vehicle. She was very pleasant and sought help to answer questions. I asked them to check a whining noise that I heard when test driving the vehicle so the salesman took it to the shop to be checked. I waited about a45 minutes and then asked when the vehicle would be ready since I had already signed the paperwork. , I was told the vehicle had been placed on a computer and it would take 2 hours and it had been locked up in the service department and everyone was gone for the day. I then had to wait for someone to come back to the dealership and unlock the service department to get the vehicle. To be fair, the salesman was never told it would take 2 hours and it would be the next day being able to pick the vehicle up. Had the paperwork not been signed already, this deal would have been a no go!!!
Sales person was new and I felt that someone should have
Sales person was new and I felt that someone should have been with her to show me the details of vehicle. She was very pleasant and sought help to answer questions. I asked them to check a whining noise that I heard when test driving the vehicle so the salesman took it to the shop to be checked. I waited about a45 minutes and then asked when the vehicle would be ready since I had already signed the paperwork. , I was told the vehicle had been placed on a computer and it would take 2 hours and it had been locked up in the service department and everyone was gone for the day. I then had to wait for someone to come back to the dealership and unlock the service department to get the vehicle. To be fair, the salesman was never told it would take 2 hours and it would be the next day being able to pick the vehicle up. Had the paperwork not been signed already, this deal would have been a no go!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Always friendly and informative about the work being done
Always friendly and informative about the work being done on my car. Very satisfied with everyone…
Always friendly and informative about the work being done
Always friendly and informative about the work being done on my car. Very satisfied with everyone…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Marline! We're so glad to hear that you consistently receive friendly and informative service. Your satisfaction means a lot to us, and we appreciate your continued support!
Always friendly and informative about the work being done
Always friendly and informative about the work being done on my car. Very satisfied with everyone…
Always friendly and informative about the work being done
Always friendly and informative about the work being done on my car. Very satisfied with everyone…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear you’re always met with friendly, informative service! It’s great to know you’re satisfied with the team—we appreciate your continued trust.
Pleasure working with Mr.
Pleasure working with Mr. Danny & the crew We will continue to purchase from Walt Massey
Pleasure working with Mr.
Pleasure working with Mr. Danny & the crew We will continue to purchase from Walt Massey
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear it was a pleasure working with Mr. Danny and the team! Your continued support means the world to us, and we look forward to helping you again in the future.
Highly recommend Latisha Goff and Makailah Churchwell!
Highly recommend Latisha Goff and Makailah Churchwell! They made the process super easy and quick. 10/10 customer service and experience!
Highly recommend Latisha Goff and Makailah Churchwell!
Highly recommend Latisha Goff and Makailah Churchwell! They made the process super easy and quick. 10/10 customer service and experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! We’re thrilled to hear Latisha Goff and Makailah Churchwell made the process smooth and easy for you. We’ll be sure to pass along your kind words—10/10 feedback like this means everything!
Based on my recent experience -Brandon Walker went above
Based on my recent experience -Brandon Walker went above & beyond taking care of us. Allison Scott in the service department kept us informed about our vehicle and answered any questions we had. Anytime our vehicle needs the service department, we ask for Allison. She is wonderful to work with.
Based on my recent experience -Brandon Walker went above
Based on my recent experience -Brandon Walker went above & beyond taking care of us. Allison Scott in the service department kept us informed about our vehicle and answered any questions we had. Anytime our vehicle needs the service department, we ask for Allison. She is wonderful to work with.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear Brandon and Allison took great care of you! Going above and beyond is what we strive for, and it’s clear Allison’s dedication and communication made a big impact. Thank you for your continued trust and kind words!
They ordered me a new key fob and it worked fine But
They ordered me a new key fob and it worked fine But also ended up going to Walmart for a new battery for the car ..
They ordered me a new key fob and it worked fine But
They ordered me a new key fob and it worked fine But also ended up going to Walmart for a new battery for the car ..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience. Glad to hear the new key fob worked well! Sorry to hear you still needed a new battery—if there’s ever anything we can check or help with in the future, don’t hesitate to reach out.
Work with some great people.
Work with some great people. Eli was great finance manager. She was great. In other words, it's a totally great dealership. I would recommend Walt Massey to everybody
Work with some great people.
Work with some great people. Eli was great finance manager. She was great. In other words, it's a totally great dealership. I would recommend Walt Massey to everybody
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear you had a great experience with Eli and the rest of the team! Your recommendation means a lot, and we’re proud to be a dealership you can count on.
Walt Massey has been good for us.
Walt Massey has been good for us. We have bought numerous cars and trucks from them.
Walt Massey has been good for us.
Walt Massey has been good for us. We have bought numerous cars and trucks from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great selection, wonderful people.
Great selection, wonderful people. I’ve bought three trucks from them and they have always been helpful
Great selection, wonderful people.
Great selection, wonderful people. I’ve bought three trucks from them and they have always been helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your continued business and are glad to hear our team has been helpful every time. Thanks for trusting us with your truck purchases—it means a lot!