Reviews
Arsham, Is a very personably and professional service advisor. I have always called Arsham. He makes the visits easy.
Arsham, Is a very personably and professional service advisor. I have always called Arsham. He makes the visits easy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Michael! I'm thrilled to hear that you have had such a positive experience with Arsham at Fresno Buick GMC. Our team strives to provide personable and professional service, and it's great to know he made your visits easy. I appreciate your feedback, and we look forward to seeing you again! Fresno Buick GMC Team - Service Manager Mike Templeton
I do not like the fact that I cant contact a live person when I needed to find out if my truck was ready. Very frustrating.
I do not like the fact that I cant contact a live person when I needed to find out if my truck was ready. Very frustrating.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Robert. I understand how important it is to have access to timely communication, especially when waiting for your truck. Your insights will be invaluable as our team works to enhance our communication. I appreciate your input and we hope to improve your experience next time. Fresno Buick GMC Team - Service Manager Mike Templeton
Arsham has been great! I’ve had air conditioning problems with my brand new truck for almost a year now. Arsham has got my truck in quickly and set up transportation for me each time I’ve been in. Service department has been great.
Arsham has been great! I’ve had air conditioning problems with my brand new truck for almost a year now. Arsham has got my truck in quickly and set up transportation for me each time I’ve been in. Service department has been great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Benjamin! We’re glad to hear that Arsham provided you with excellent service while addressing the air conditioning issues with your brand new truck. It’s great to know that our service department could assist you promptly and ensure your convenience. We appreciate your feedback and look forward to seeing you again at Fresno Buick GMC! Fresno Buick GMC Team - Service Manager Mike Templeton
I normally would not take the time to leave a negative review, but unfortunately, I was somewhat underwhelmed by the service I received this time regarding my 2025 GMC Sierra. I first contacted the service department after receiving a warning that my transmission needed service. Needless to say, it was frustrating to see a transmission-related warning on a 2025 truck with less than 20,000 miles. When I called, I was told they would need to keep the truck for “a few days” to properly diagnose the issue. While that was not ideal, I understood that the issue needed to be addressed and made an appointment. Ultimately, my truck was at the service center for 10 business days—14 days in total. I was informed on the fifth day that a part was needed and had to be ordered. The following day, I was told the part had not yet arrived and that it was expected at the beginning of the following week. After following up myself, I learned on Tuesday that the part had arrived late and that it would be installed the following day. Communication was also a bit challenging. With the new automated phone system, it took approximately five minutes just to reach a person. The AI-assisted system repeatedly routed me back through the automated prompts, even when I needed assistance that the system could not provide. When I finally picked up my truck yesterday afternoon, I was disappointed to find that it was quite dirty from sitting outside for the duration of the service. I remember a time when part of good customer service meant returning a customer's vehicle clean after an extended service visit. While I realize cleaning the vehicle may not be part of the repair itself, it would have been a nice finishing touch and would have made a difference in the overall experience. I understand that service departments can be busy and that parts availability and staffing are sometimes outside of their control. However, having a relatively new vehicle experience a transmission issue and then having it remain at the service center for two weeks was already frustrating. The overall experience, including the length of time, communication difficulties, and condition of the vehicle when returned, left me disappointed. I am hopeful this was an isolated experience and that future service visits will be smoother. I appreciate the work that was ultimately done to address the issue, but I also hope the service experience can improve moving forward.
I normally would not take the time to leave a negative review, but unfortunately, I was somewhat underwhelmed by the service I received this time regarding my 2025 GMC Sierra. I first contacted the service department after receiving a warning that my transmission needed service. Needless to say, it was frustrating to see a transmission-related warning on a 2025 truck with less than 20,000 miles. When I called, I was told they would need to keep the truck for “a few days” to properly diagnose the issue. While that was not ideal, I understood that the issue needed to be addressed and made an appointment. Ultimately, my truck was at the service center for 10 business days—14 days in total. I was informed on the fifth day that a part was needed and had to be ordered. The following day, I was told the part had not yet arrived and that it was expected at the beginning of the following week. After following up myself, I learned on Tuesday that the part had arrived late and that it would be installed the following day. Communication was also a bit challenging. With the new automated phone system, it took approximately five minutes just to reach a person. The AI-assisted system repeatedly routed me back through the automated prompts, even when I needed assistance that the system could not provide. When I finally picked up my truck yesterday afternoon, I was disappointed to find that it was quite dirty from sitting outside for the duration of the service. I remember a time when part of good customer service meant returning a customer's vehicle clean after an extended service visit. While I realize cleaning the vehicle may not be part of the repair itself, it would have been a nice finishing touch and would have made a difference in the overall experience. I understand that service departments can be busy and that parts availability and staffing are sometimes outside of their control. However, having a relatively new vehicle experience a transmission issue and then having it remain at the service center for two weeks was already frustrating. The overall experience, including the length of time, communication difficulties, and condition of the vehicle when returned, left me disappointed. I am hopeful this was an isolated experience and that future service visits will be smoother. I appreciate the work that was ultimately done to address the issue, but I also hope the service experience can improve moving forward.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand how frustrating it can be to deal with service issues, especially with a new 2025 GMC Sierra. Your feedback regarding the length of time your truck was in our service department, as well as the communication challenges, is very important to us. We strive to provide a high level of service, and we appreciate you bringing these concerns to our attention. We also acknowledge your disappointment with the condition of your truck upon return. While we understand that service departments can be busy, we agree that a clean vehicle is a valued part of the overall experience. Please feel free to reach out to us directly at Fresno Buick GMC if you have any further concerns or if there is anything we can do to enhance your future visits. Thank you again for your feedback, and we hope to provide you with a better experience next time. Fresno Buick GMC Team - Service Manager Mike Templeton
Thank you, Mike, for taking the time to respond to me personally and for really hearing what I was trying to express. I truly appreciate it. I want you to know that my frustration came from a place of genuinely caring about my truck and my experience with Fresno Buick GMC. I absolutely love my 2025 GMC Sierra, and I was excited to have a new vehicle that I could enjoy for many years. That’s why having it in the service department for so long, not knowing what was happening, and then getting it back in the condition it was in was especially disappointing. I completely understand that your service department gets busy and that unexpected things happen. What mattered most to me was feeling like someone was keeping me informed and that my concerns mattered. Sometimes just a little communication and personal attention can make a difficult situation feel very different. I really appreciate that you took my feedback seriously instead of simply brushing it off. Your response means a lot to me, and it gives me hope that my next experience with Fresno Buick GMC will be a much better one. I’m definitely not looking to hold a grudge. I would much rather have a good relationship with the people I trust to take care of my vehicle. I’m happy to give you and your team another opportunity to show me the kind of service I was hoping for when I purchased my Sierra. Thank you again, Mike. I genuinely appreciate you reaching out, listening, and acknowledging how I felt. That goes a long way with me. Dave
I purchased a new truck in 2025. It had water damage on the roof. Took it back to have the damage fixed took 6 hours. The damage was not fixed and had to take it back again same results. Ended up having the manager pay for an independent detailer to resolve the issue which was finally fixed. 1 year later I brought the truck in for an oil change and to have warranty pictures taken for some rust in the bed of the truck. This took 4 hours and when they brought the truck out there was water spots and sticky residue all over the outside of the truck. Extremely frustrating and the only reason I returned is because I had to go through the original dealership for warranty work.
I purchased a new truck in 2025. It had water damage on the roof. Took it back to have the damage fixed took 6 hours. The damage was not fixed and had to take it back again same results. Ended up having the manager pay for an independent detailer to resolve the issue which was finally fixed. 1 year later I brought the truck in for an oil change and to have warranty pictures taken for some rust in the bed of the truck. This took 4 hours and when they brought the truck out there was water spots and sticky residue all over the outside of the truck. Extremely frustrating and the only reason I returned is because I had to go through the original dealership for warranty work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand how frustrating it must have been for you to deal with the ongoing issues related to your truck. At Fresno Buick GMC, we strive to provide quality service. I appreciate your feedback and would like to encourage you to reach out to me directly so I can further discuss your concerns. Your satisfaction is important to me, and I want to ensure your future visits are much more positive. Fresno Buick GMC Team - Service Manager Mike Templeton
Fernando is a solid dude. Truck was taken care of. Free Uber at drop off was nice.
Fernando is a solid dude. Truck was taken care of. Free Uber at drop off was nice.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! It is wonderful to hear that you had a positive experience with us at Fresno Buick GMC. I am glad Fernando was able to assist you and that you enjoyed the convenience of our free Uber service. We look forward to serving you again in the future! Fresno Buick GMC Team - Service Manager Mike Templeton
Great service and car was repaired as promised. Arman was very helpful and I would take car back for any service.
Great service and car was repaired as promised. Arman was very helpful and I would take car back for any service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm glad you had a great experience with our service and that Arman was able to assist you. We appreciate your trust in Fresno Buick GMC and look forward to helping you with any future service needs. Safe travels! Fresno Buick GMC Team - Service Manager Mike Templeton
A great and easy experience and John made it helpful in getting exactly what I wanted
A great and easy experience and John made it helpful in getting exactly what I wanted
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Isiah! I am happy you had a great and easy experience at Fresno Buick GMC. It's great to know that John was able to assist you in finding exactly what you wanted. We appreciate your feedback and hope to see you again soon! Fresno Buick GMC Team - Jarrett Marks, General Manager
Happy about the service was fast this time 1hr waiting time. Hope its like that everytime.
Happy about the service was fast this time 1hr waiting time. Hope its like that everytime.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Alekz! We're thrilled to hear that you had a fast service experience at Fresno Buick GMC. Our team strives to provide efficient service, and your satisfaction is important to us. We look forward to serving you again in the future! Fresno Buick GMC Team - Service Manager Mike Templeton
Service and personal are great Made appointment which was easy to do. Everyone at dealership is great to work with.
Service and personal are great Made appointment which was easy to do. Everyone at dealership is great to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service team at Fresno Buick GMC. It's fantastic to know that scheduling your appointment was easy and that our staff made your visit enjoyable. I appreciate your feedback, and we look forward to seeing you again soon! Fresno Buick GMC Team - Service Manager Mike Templeton