Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

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4.8
(1,656 reviews)
Visit Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Service Sales
Monday 7:00am–5:30pm 9:00am–7:00pm
Tuesday 7:00am–5:30pm 9:00am–7:00pm
Wednesday 7:00am–5:30pm 9:00am–7:00pm
Thursday 7:00am–5:30pm 9:00am–7:00pm
Friday 7:00am–5:30pm 9:00am–7:00pm
Saturday 7:30am–12:00pm 9:00am–5:00pm
Sunday Closed Closed
New (866) 434-6162 (866) 434-6162
Used (866) 620-6681 (866) 620-6681
Service (888) 440-5751 (888) 440-5751

Inventory

See all 176 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2008.
The Boucher Automotive Group is Wisconsin family owned and operated since 1977. Our Frank Boucher Chrylser Dodge Jeep friendly staff will welcome you to our comfortable and spacious showroom where you can view the new and exciting models we have to offer.
We Ride With You Every Mile!

Service center

Phone number (888) 440-5751

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Meet our employees

View all 21 employees View less employees

Reviews

4.8
(1,656 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville from DealerRater.

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5.0

Always friendly, courteous and honest.

Always friendly, courteous and honest. Puts the safety and well-being of the customer first without over selling services

Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville.

5.0

Have been very pleased with the attention of service and

Have been very pleased with the attention of service and timely manner that my vehicle has received for maintenance.

Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville!

5.0

Overall really good buying experience.

Overall really good buying experience. Thanks Randy for being thorough and also respecting the process i wanted in the buying experience.

Dealer response

Thank you so much for your excellent review! We are so glad that Randy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

5.0

We had the pleasure of working with Troy on our search

We had the pleasure of working with Troy on our search for a new car. He was the first sales person we met and after one stop at another dealership and immediately we went back to Troy. He was personable, kind, and knowledgeable. He listened to what we wanted and only showed us the vehicles that met our requirements. Car buying can be stressful, but Troy made it enjoyable.

Dealer response

Thanks for sharing about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We appreciate your business and hope to see you again soon!

5.0

Good experience, sales man Randy was good to work with.

Good experience, sales man Randy was good to work with. Overall a good experience . Thank you

Dealer response

Thank you, Terry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville.

5.0

Pleasant experience with knowledgeable staff who are

Pleasant experience with knowledgeable staff who are willing to stand behind making sure their customers are satisfied.

Dealer response

Thanks for your feedback on your recent visit to Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. I'm glad to hear that we were able to assist you and that you had such a positive experience!

1.0

Service department frequently left items loose and

Service department frequently left items loose and leaking. The dealership will not stand by their work. Even if you can get them to cover something, you will waste more time with repeated visits. They won't check your oil level, but they'll try to sell you $3000 in brake components you don't need. Sales department will only offer KBB values. Avoid at all cost.

Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Consumer response

What more information would you like?

5.0

Friendly,knowlegable,no pressure,felt good about my value

Friendly,knowlegable,no pressure,felt good about my value on trade and incentives.Dealing with Michael was more like talking with an old friend than a salesman.Ryan had just the right amount of interaction to make this sale comfortable.Definitely would recommend.

Dealer response

Denny, Thank you for taking the time to share your feedback with us. Michael works hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

3.0

Express oil change could be a little faster other then

Express oil change could be a little faster other then that not to bad with services

Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

5.0

Excellent vehicle ordering and purchasing experience.

Excellent vehicle ordering and purchasing experience. Troy was very patient with any and all questions and was extremely knowledgeable. With the information he was was able to provide comparing the options and differences between the Jeep models, we were very comfortable with and confident in our purchase decision. Completion of the order, receiving of the vehicle and all required purchase/financing paperwork was completed in a proficient, time sensitive and (yet) personable manner - we weren't just a number. Very much appreciated! Kudos to Troy and Nathan. Would highly recommend to anyone.

Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Troy and Nathan met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville, we look forward to having you as one of our valued customers for many more years to come!

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