Marthaler of Marquette Buick GMC Cadillac

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 13, 2020

    They had me put a downpayment and get financed then sold the truck to some one else , told me they would make it right buy getting me the same truck for... the same price after waiting 2 and a half weeks for the truck to come I find out the truck has 3,000 more miles and they want to charge me more money. I dont know how that is making anything right customer service is garbage . They should really be ashamed of the way they treated me

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jason please give me a call 906-226-3592. Thank you Nikki Remilong

  • 5.0 out of 5
    March 5, 2020

    Great experience with Sales person Kevin and manager Nikki. It couldn’t have gone any smoother. I was more than satisfied with the deal we made

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2019

    I have a fleet that is maintained at Marthaler. The service dept is top shelf. The sales staff work with me no matter what my changing requirement dictate.... Every visit there is positive and the whole staff help meet my needs. A shining example of how a dealership should be run.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Hayes Piker, GM at ...Marthaler Marquette

  • 5.0 out of 5
    August 31, 2019

    My husband and I went in with our budget and they honored our budget and worked with us. No pressure for extra things above our budget and treated us the... same as someone buying brand new vehicle. Nice to see the owner of a big car dealership taking interest in his customers and dealerships.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that we were able to meet your needs. At Marthaler o...f Marquette Buick GMC Cadillac, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    July 23, 2019

    David and the whole team were amazing to work with me and super patient and friendly. I would recommend this dealership any day. Thanks again everyone

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the... staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    June 27, 2019

    David as sales and the management team were super accommodating with our purchase - we knew the vehicle we were looking to purchase, they had it ready... we said yes and they made it happen all in the same afternoon visit! Couldn’t have been a more seamless process - great job!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your car shopping experience with us. I'm happy to hear you were able to find what you were looking for, including fanta...stic customer service from David and the rest of the Marthaler of Marquette Buick GMC Cadillac team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    June 13, 2019

    Oil change completed as specified. Friendly service and ok waiting room

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this excellent review, Colleen! I am pleased to know you had a pleasant visit to our service department. We hope to see you soon..., take care! Warm regards, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    May 6, 2019

    I stopped in the showroom at Marthaler in Marquette to “maybe” look at a car I had seen on the website. After 2 days of looking at 3 different cars I bought... a 2019 Chev Equinox. David Heard was the salesman, he was patient and very polite. Answered all my grueling questions, sometimes twice, and took care of everything for me from getting a loan, to switching my plates and insurance. I am very happy. Thank you David.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am happy to hear your time spent with David was pleasant. Congratulations on your new 2019 Chevrolet Equinox! If you have any questions or need any ...further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    April 4, 2019

    It was an overall great experience! I love my new car. Ray was great to work with, very helpful in getting things set up and learning all the features.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, plea...se don't hesitate to let us know. Take care! Sincerely, Hayes Piker, GM at Marthaler Marquette

  • 5.0 out of 5
    March 27, 2019

    I just purchased a 2019 GMC Acadia yesterday from Marthaler and it was a seamless process. From my salesperson, Charlie Crabb, to the business manager,... Cassie Herman, they went above and beyond for me. FIVE STARS!! I love my new car and I will go back to Marthaler for my next vehicle purchase!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Garry Tollefson, GM, (906)-226-3592

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