Nelson Mazda Tulsa

Quick response and superb follow up. Very professional. Abigail was extremely helpful and readily available to help me find the car for me. Thanks all.

Nelson Mazda had an SUV I was really interested in. I texted back and forth about the vehicle, but more often than not I couldn't get clear answers from the sales agent. The gentleman I was texting with eventually passed me off to a female sales agent who was no better with giving information on the vehicle than he was. They came off as unprofessional and shady. I will not be purchasing my next vehicle here.

I was contacted by my service advisor Geoff with an update on the progress of my vehicle. He was also able to get me a loaner vehicle which was very much appreciated. I was provided daily updates also which helped me through the experience I was dealing with. I have been contacted that my vehicle is completed at this time and headed over to pick it up today. Great day. I would like to Thank my service advisor Geoff for keeping informed and going above and beyond to ensure my experience was pleasant. You'll be lucky if you get Geoff as a service advisor.

Fairly good. The theme was a no commission sales. So the person assigned to me wasn’t going to try to sell me. Well I’m an older man so I really wasn’t worried about that. The car I was interested in was getting some work done so I had to wait a bit. After driving it I knew it was a decent price and I had already researched the worth of my trade. They gave me my price for my trade and the deal was done. Now I have learned that the real profit is made in the closing process. I was just too tired to deal with that. So the next day I went in to finish up. There definitely was some pressure to buy an extended warranty and furture service. But my salesman really wasn’t able to get me to buy any of that. So in closing, I got a good deal on the car and a decent price for my trade. But an inexperienced buyer may have ended up with a lot more cost. So know what you’re buying and selling and don’t get talked into buying something that you really don’t need.

I've shopped at this dealership a few times over the years and it has not changed. I came in and let them know that I was just beginning my research for my next vehicle and they had a couple of used vehicles I was interested in. After looking at them and not test driving them, I tried to leave but the sales manager stepped in and confronted me about not being ready to buy a vehicle at that moment. I was clear when we arrived that I wouldn't be buying anything that day. Further back in time, I saw a great deal on a car at their dealership that was marked a few thousand dollars below market value. I showed up to look at it and they informed me that the price was a mistake and they wouldn't honor that price or offer any discount on that car. It felt like a bait and switch tactic to me.

Bought a new CX5 on January 17, 2025. While we were there over 5 hours, we did enjoy the lady that we worked with, Tanya Fisher. There were some scratches and scuffs but Tanya said to come back Monday and she would get them buffed out. Update coming after Monday.

Positive experience ftom the beginning to end of buying a new Miata. Colby was our salesperson and treated my husband, Bill, and me like we were his #1 priority. And I fully appreciate the method that Nelson Mazda employs ... one salesperson and NO haggling all the way through the process. If we find ourselves in the market for another new Mazda or a used vehicle, we'll be back in a heartbeat!

Bought a car from them and had it shipped. From the time we bought it to the time the transport picked it up, there were multiple flaws that showed up. Nelson Mazda claimed that the transport did the damage. That isn't true as it was done before transport even left the dealership. They are refusing to fix all the damage and we are in the process of having to get a lawyer to fight the repair cost. They will fix two of the four main problems and won't even discuss the smaller problems. They also claimed to have sent paperwork that never came through and we had to call numerous time to get the paperwork sent. This is unacceptable and had we known about the sleaziness' of this dealership we would not have purchased. Please be aware they will also not allow you to contact a manager or anyone higher than salesperson level. The car is currently still listed at $200 lower than the price we paid for it. They won't refund us the difference.

I called about a CX-50 and asked if it was available to test drive. I live 2 hours away. The girl said yes and I immediately received a text from Abigail Grace giving me a link and asking if I had farther questions. When I got there it was extremely busy so I put my name on a waiting list. By the time it took me to walk out to the car line a rep was already meeting me there. I had researched the vehicle online and the rep, Jonathan Waters was extremely knowledgeable and answered all my questions. Great experience. If I purchase it will be from them.

Smarmy experience. Sales person spent excessive time extolling the Mazda brand in general & Nelson Mazda's 'faith based' business (that initially appealed to me, however perhaps it is a sales technique). Excessive time was required to walk the lot on my own, listen to the sales person, test drive one vehicle, & get an appraisal on our trade-in [ 3 hours]. He asked me no questions about what I was looking for in a vehicle. We were recently offered 2 1/2 times $$ for our trade-in, at a local dealer who was respectful of and did not verbally trash our trade-in. This Nelson Mazda salesman verbally trashed our car, said it needed much work, & that it had a leak from the oil pan: Why is there NO evidence of an oil leak on our garage floor? When I told him we recently had the car checked out and the issues he mentioned were not found, he said they didn't do a good job checking. An obvious (old-school) attempt to justify their drastically low trade-in $ number. However, our vehicles are cared for at a place of integrity & ethics: Christian Brothers. We have used CB for years & have experienced the true integrity of their business. CB had completed a recent inspection of our car and did not find the issues mentioned by the salesman, Jim Wright. I now do not trust this dealership. We will do business elsewhere. Manners and integrity matter : )