Deery Brothers Chrysler Dodge Jeep Ram

Iman was wonderful to work with! The process was smooth. We will definitely return to Deery in the future.

My experience at this dealership was disappointing. While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 Cadillac Escalade and requested a video walkaround, which was satisfactory. After the deal and financing, I spent $800 on flights for myself and my son. Upon arrival, Miles showed me the clean vehicle, but the power liftgate wouldn’t fully open. Despite this, we proceeded with the purchase. On the road, a mile in, we experienced a severe vibration from the front suspension. Miles reassured me and informed me about their 3,000-mile, 3-month powertrain warranty. Without the warranty, I wouldn’t have bought the vehicle. The experience was disappointing, and I wouldn’t recommend this dealership. I was committed to buying the car over $1000, and the non-refundable deposit, plane tickets, and hotel room made it difficult to back out. When I got home, I took the car to my local Chevy dealership the following Wednesday. They inspected it and found heavy metal contamination, requiring a transfer case and torque converter. The warranty company informed them that a car with only 500 miles needed $6000 in repairs, likely due to negligence. They spent half a day trying to ship my car back to Iowa to save money and fix it themselves, which was unnecessary. They should’ve inspected the car properly when they picked it up from auction and decided whether to fix it or return it. Fortunately, the dealership and the warranty company agreed to authorize repairs and the breakdown of damaged parts. The work is underway, and we can now address two more major issues. The brake pads need to be replaced urgently, and they installed two mismatched tires that could damage the new transfer case. These issues should’ve been identified and resolved. They’re straightforward to identify. However, I’m giving them a negative rating because of my experience with upper management. I repeatedly tried to reach out to upper management after purchasing the car. Damian, who was involved in my purchase, referred me to their sales manager, Greg. Greg initially tried to convince me that the warranty could only be used at their dealership, but I informed him that it only needs to be brought to them if I’m within 50 miles of one of their dealerships, which I am not. I hung up the phone and warned him to expect a negative review. He admitted his mistake and let me take the car anywhere, but he was still unhelpful and downplayed my issues. Damian escalated the matter to their general manager. He was the first helpful person I’ve spoken to at Deery Brothers. He listened to my concerns, informed me they’d discuss it at a meeting, and initiated communication. Despite contacting the general manager since Friday afternoon, I haven’t received any communication. He seems to be ignoring my attempts. This was a terrible experience. I strongly advise anyone considering buying a used vehicle from Deery to be cautious.

My experience at this dealership was disappointing. While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 Cadillac Escalade and requested a video walkaround, which was satisfactory. After the deal and financing, I spent $800 on flights for myself and my son. Upon arrival, Miles showed me the clean vehicle, but the power liftgate wouldn’t fully open. Despite this, we proceeded with the purchase. On the road, a mile in, we experienced a severe vibration from the front suspension. Miles reassured me and informed me about their 3,000-mile, 3-month powertrain warranty. Without the warranty, I wouldn’t have bought the vehicle. The experience was disappointing, and I wouldn’t recommend this dealership. I was committed to buying the car over $1000, and the non-refundable deposit, plane tickets, and hotel room made it difficult to back out. When I got home, I took the car to my local Chevy dealership the following Wednesday. They inspected it and found heavy metal contamination, requiring a transfer case and torque converter. The warranty company informed them that a car with only 500 miles needed $6000 in repairs, likely due to negligence. They spent half a day trying to ship my car back to Iowa to save money and fix it themselves, which was unnecessary. They should’ve inspected the car properly when they picked it up from auction and decided whether to fix it or return it. Fortunately, the dealership and the warranty company agreed to authorize repairs and the breakdown of damaged parts. The work is underway, and we can now address two more major issues. The brake pads need to be replaced urgently, and they installed two mismatched tires that could damage the new transfer case. These issues should’ve been identified and resolved. They’re straightforward to identify. However, I’m giving them a negative rating because of my experience with upper management. I repeatedly tried to reach out to upper management after purchasing the car. Damian, who was involved in my purchase, referred me to their sales manager, Greg. Greg initially tried to convince me that the warranty could only be used at their dealership, but I informed him that it only needs to be brought to them if I’m within 50 miles of one of their dealerships, which I am not. I hung up the phone and warned him to expect a negative review. He admitted his mistake and let me take the car anywhere, but he was still unhelpful and downplayed my issues. Damian escalated the matter to their general manager. He was the first helpful person I’ve spoken to at Deery Brothers. He listened to my concerns, informed me they’d discuss it at a meeting, and initiated communication. Despite contacting the general manager since Friday afternoon, I haven’t received any communication. He seems to be ignoring my attempts. This was a terrible experience. I strongly advise anyone considering buying a used vehicle from Deery to be cautious.

After dealing with them for a few days and my credit being ran many times, my score dropped under what anyone including the dealership wanted to deal with, so here I am still without a vehicle, Derrick really tried, but his manager at the time really wasn't working on anything but good credit people and that along with other factors left me behind waiting and waiting, I almost had to beg but was told definitely not by that manager on that fateful day, now I sit at home with no way to do much nor with getting food or doctors 25 miles away. But I still say Bless you brother Derrick for trying.

All in all a very good shopping experience. I would highly recommend this dealership and salesperson as they were very knowledgeable and up to date on the technology on the vehicle I purchased.

Iman was top notch. Always responsive to any questions and incredibly helpful throughout the entire car-buying process. She was professional, went above and beyond, and got the whole team involved when needed. Quick and efficient, yet detail-oriented. I’d recommend her to anyone and will be sending all my referrals her way. It was a pleasure working with Iman and her entire team. No pressure and laid back attitude in the dealership.

Iman made purchasing our new Jeep as simple as it could be. She was very knowledgeable and quick to answer any and all questions. She even followed up with us on Mother’s Day, the day after we picked it up, to make sure we were happy with it. Her customer service is over the top. Thank you Iman!

We had a great experience and did not feel any pressure! We will enjoy our new Camaro!

Iman was the absolute best to work with!!! She answered our calls and texts immediately and made the whole process so smooth when we came to test and buy our vehicle! We will reccomend her over and over again. I’m not usually loyal to just one car salesman or dealership but I would come back to her whenever I’m needing another vehicle.

We appreciate everything that was done to get us the best deal! We loved the staff and the dealership!