Pat Clemons Inc

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 29, 2020

    No price listed on cars.com, so went to dealer website for more details. I was required to give contact information before I could even look at inventory,... to make sure I'm not "spying" on them. That type of approach will not attract new customers. Too bad, because you have exactly what I wanted...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2017

    We came from ND; tailgate wouldn't unlock, they took our Silverado in immediately and fixed the problem! We'd give them a 10 star rating for their very... helpful and courteous staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words and thank you for the opportunity to help!

  • June 21, 2017

    Went there to look at a Buick LaCrosse, and trade in my Buick Lucerne. They were very nice, attentive, I had someone help me right away. The seller wasn't... pushy, gave me all the numbers I'd need, and it didn't take a long time to do any of it. When I told him I wanted to go home and sleep on it, he was perfectly fine with that, and didn't push me or anything as I've experienced in other situations. Gave me more than fair trade value, got a good price on the car itself. All in all I was very happy with my transaction.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words, but more importantly, thanks for being our customer! We hope you enjoy your new Buick.

  • 2.0 out of 5
    July 6, 2015

    We've purchased 2 new and one certified used vehicles from this place, each experience has left us with a bad taste in our mouth, as have our encounters... with their service department been very disappointing as of late, making their problems our problems.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback with us Troy. I am very disappointed to hear about your negative experience with our dealership. I would apprecia...te the opportunity to speak with you further -- to learn more about your experience and, if possible, repair our business relationship. Please contact me at your earliest convenience. Sincerely, Barry Schuler-Customer Care Manager-barry@clemonsautogroup.com

  • 4.0 out of 5
    May 24, 2014

    My husband and I just bought a 2014 sonic from Pat Clemons, Zach was our salesman and everything went smooth! He was very upfront an honest from the start.... We were very excited to buy our first brand new car, and Zach did everything he could to make sure it was ready for us to pick up when we were ready! Dallas assisted us with the financing and he made sure we knew exactly what we were paying for before signing any papers! Our over all experience was wonderful and we are looking forward to going back when we are ready for another vehicle! Thank you

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for honoring us with your business. Serving our customers needs to the best of our ability is how Pat Clemons has stayed in busine...ss for over 35 years. The Sonic is such a great car and will serve your family well for years to come. Please let us know if we may be of assistance and to schedule your maintenance.

  • 4.0 out of 5
    April 17, 2014

    I haven't purchase yet but so far I am please with the price we came up with and the car seems in very good condition. They seem friendly and willing to... please the customer. They will go far with that attitude and sell a lot of vehicles . Some how right from the get go you have a science you buying from a reliable dealer. Let you know more in a few days going to see them on Friday. 4/17/2014

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dan, We enjoyed working with you over the phone and meeting you in person as well. I was told that you and Mikal had a great time conversing while th...e vehicle was getting prepped for delivery. This vehicle is a great vehicle for your family and it will serve your family well. The Clemons motto has always been "We Put You First". We strive to make the car buying experience both enjoyable and stress free. My name is Barry Schuler and my number is 1-888-782-9312 if you ever need to reach me.

  • 5.0 out of 5
    March 4, 2014

    We just bought our third vehicle ( first new one) from this dealer. Very happy with the process! Love our new cruze!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was an honor serving your family. Our dealership family will be here to serve you after the sale and into the future. If you have any questions, me...chanical service or "Heaven Forbid", collision repair. We have a full staff of certified technicians on staff. Thank You for your repeat business and kind words, it was a joy assisting you as well.

  • 5.0 out of 5
    December 11, 2013

    They were very easy to deal with, not too pushy and very helpful in finding financing.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so very much for allowing us the privilege of serving you. We strive to ensure that every customer receives the best service before, during ...and after the sale.

  • 5.0 out of 5
    December 4, 2013

    Everyone was very professional and helpful. We are repeat customers and like the service we receive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Repeat customers are what strive for here at Pat Clemons. Thank you for selecting us as your dealer of choice for this vehicle. It was so much fun wor...king for you and your family. Looking forward to serving you again for years to come.

  • 5.0 out of 5
    November 1, 2013

    I was not sure what car to get, Barry Schuler was prompt, polite, and very patient. He showed me the cars I were considering and explained all the model's... features and benefits. They had a good selection, and I test drove quite a few. Barry did not pressure me, he was knowledgable of the features of benefits of the new and pre owned cars they had on the lot. I ended up going with a new Dart, and they even were willing to bring one in from Milwaukee that fit the exact options and color I was interested. I was never pressured into making a decision, I was not hurried into picking a car. I have purchased a lot of cars in my life, and this was definitely the best experience I have had. My trade-in was valued properly, I received a fair deal on my car. When I went into finance, there were no ridiculous glass etching fees and I got a great interest rate, better than my current bank was offering. I recommend this dealership highly. It is a small town dealership, and they give great deals without the cheesy fake sales approach. Very personable, real everyday sales help. If you have a bad experience here, I would suggest you reconsider how you approach buying a car, because this was by far the easiest purchase I have ever made, and the only time I got the exact car I wanted.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, you were such a great person to work for. You and your family are so much fun and we hope this car serves them well. We at Pat Clemons strive to... provide everyone a great experience that is both fun and productive. We were so happy that we were able to locate the right car for you. Thank you for your great review and for your business.

View More Reviews