Shaver Preferred Motors

My experience at the dealership was great. However I sold cars for 15 years and I learned your relationship with your customer doesn’t stop at the final signing. A customer is a customer for life. I say that to say this. I had an issue with my radio I reported it to my sales person he said he would look into it and get to upper management I have heard nothing back. So I say my money was good and I was good as a customer until I have an issue. Then I get ignored. I’ve already referred someone that bought a vehicle however because of how I was handled I will not be referring any more people. Edwin did a great job until he didn’t so I gave a 3 star review. And neither will I refer or return for any future purchases. My name is Darius Fox

Everyone was very friendly and helpful. They willing to help answer questions and help build my loan package to be affordable.

GREAT SALES PERSONNEL.. HIGHLY RECOMMEND. SECOND TIME DOING BUSINESS., WILL BE BACK IN THE FUTURE

Overall this was a pretty disappointing transaction. BUT lots of firsts! I purchased a LEXUS LS500 from them. It was my 8th LEXUS LS. The first one being in 1991. This car is fine. Ive had it now for about a month and aside from a few minor (factory warranty) issues it's been fine. The sales process from start to finish was pretty disappointing. First of all they did not discount their car one single dollar (they had some unrealistic inflated retail price on their website they claimed showed a discount) but they would not lower their price at all. Good for them! They had a car I wanted and it was equipped the way I needed it so I agreed to buy it. Now the fun starts. The salesmen called me after I said I wanted to buy the car to tell me it actually had 3,000 more miles on it than was advertised. I asked for a price adjustment, they said no! Of the 7 previous LS's I have purchased, 4 of them were purchased out of state. In each of those cases the dealerships were all kind enough to provide transportation to me from the airport to the dealership. Either through car service or an uber. Not at Shaver! I had to get my own transportation. I brought a certified check to the dealership for the full amount of the car. When I asked for the title they told me it would have to be mailed to me and then they asked me for $30.00 to cover the federal express shipping cost!?!?!? The best part of it was when I finally drove away in my new $70,000.00 car, it had a 1/4 tank of gas! Now in all fairness I should mention they did give me a bottle of water, I guess it wasn't all horrible! I understand they have been in business for a long time so obviously they are doing something right! I would just say if you get invited to their house for dinner you'll likely starve to death! (bring your own sandwich).

They have good cars and they are very helpful and fast with all the paperwork

Great personalities and customer service was a 20/10. And they walked me through everything I had no questions after I left.

Get place to shop for a used cars the best if you ask me just be straight forward and they will do the same see something you like they will do everything possible to get you in it

Clean establishment, knowledgeable, professional sales manager. Hospitable environment. Decent quality cars for the price. Thanks.

Kevin was very helpful and resourceful. He made the sale painless. I will have no problem purchasing there again.

I felt like he was rushing me and there’s a lot of things he didn’t say but I found out later he’s Seems to be preoccupied with something else