Reviews
We bought a vehicle from them over the weekend.
We bought a vehicle from them over the weekend. They are just so wonderful and explained everything we needed to know. We got the price we wanted and the finance was also perfect. On top of that, we got a great car!
We bought a vehicle from them over the weekend.
We bought a vehicle from them over the weekend. They are just so wonderful and explained everything we needed to know. We got the price we wanted and the finance was also perfect. On top of that, we got a great car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I bought a vehicle from them yesterday.
I bought a vehicle from them yesterday. They were very helpful throughout the process. Definitely recommend.
I bought a vehicle from them yesterday.
I bought a vehicle from them yesterday. They were very helpful throughout the process. Definitely recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The dealership is great, however the service manager is a
The dealership is great, however the service manager is a jerk. I took my car in that I bought from them with extended warranty. The check engine light was on had the manager read the code, it was a fuel tripturbine, and I asked if it was covered he said he didn't know. I asked how would this get fixed he seemed annoyed and said it's just a code and the service tech would let me know how it's fixed and if it's covered. He couldn't tell me how long it would be to be fixed or if I could get a loaner car. He was cold and rude and seemed annoyed by my questions and couldn't even get me in until the following week for a simple diagnostic. I called another Buick dealership and they were 3 times more helpful than this xxxxx.
The dealership is great, however the service manager is a
The dealership is great, however the service manager is a jerk. I took my car in that I bought from them with extended warranty. The check engine light was on had the manager read the code, it was a fuel tripturbine, and I asked if it was covered he said he didn't know. I asked how would this get fixed he seemed annoyed and said it's just a code and the service tech would let me know how it's fixed and if it's covered. He couldn't tell me how long it would be to be fixed or if I could get a loaner car. He was cold and rude and seemed annoyed by my questions and couldn't even get me in until the following week for a simple diagnostic. I called another Buick dealership and they were 3 times more helpful than this xxxxx.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They had the car I was interested in ready to test when I
They had the car I was interested in ready to test when I got there. I was allowed to test it right away and look at another to compare. They made a great offer for my trade, and the whole transaction was one of the smoothest I've ever encountered.
They had the car I was interested in ready to test when I
They had the car I was interested in ready to test when I got there. I was allowed to test it right away and look at another to compare. They made a great offer for my trade, and the whole transaction was one of the smoothest I've ever encountered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just purchased a 2024 Envista and the buying experience
Just purchased a 2024 Envista and the buying experience was great. Everyone was friendly and did not pressure us into purchasing a vehicle. Everyone was friendly and courteous. Definitely recommend Lauterbach and will purchase from them again in the future.
Just purchased a 2024 Envista and the buying experience
Just purchased a 2024 Envista and the buying experience was great. Everyone was friendly and did not pressure us into purchasing a vehicle. Everyone was friendly and courteous. Definitely recommend Lauterbach and will purchase from them again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The only place to buy.
The only place to buy. Third vehicle from here. Had issues with other vehicles, everything was taken care of. Honest, trustworthy dealership. Doug Cupples is great to work with. Will definitely be going back.
The only place to buy.
The only place to buy. Third vehicle from here. Had issues with other vehicles, everything was taken care of. Honest, trustworthy dealership. Doug Cupples is great to work with. Will definitely be going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience.
Great experience.It reminded of a place my dad bought cars when I was a kid.They had the vehicle I wanted and the price was reasonable.I will buy at Lauterbach again.
Great experience.
Great experience.It reminded of a place my dad bought cars when I was a kid.They had the vehicle I wanted and the price was reasonable.I will buy at Lauterbach again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly, attentive staff; no pressure sales; low mileage
Friendly, attentive staff; no pressure sales; low mileage vehicle at the just the right price.
Friendly, attentive staff; no pressure sales; low mileage
Friendly, attentive staff; no pressure sales; low mileage vehicle at the just the right price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just purchased a 2023 GMC Terrain from
Just purchased a 2023 GMC Terrain from Lauterbach dealership in Newton Iowa. The staff was great as usual! ( have bought several cars there) I looked at the car on the internet and when I got there the one I I chose was parked out front and warming up for my test drive ! Brian is the best salesman and Joe is great in the finance dept. As always I was greeted by Dean Lauterbach , owner. I totally recommend this dealership for all your automotive needs!
Just purchased a 2023 GMC Terrain from
Just purchased a 2023 GMC Terrain from Lauterbach dealership in Newton Iowa. The staff was great as usual! ( have bought several cars there) I looked at the car on the internet and when I got there the one I I chose was parked out front and warming up for my test drive ! Brian is the best salesman and Joe is great in the finance dept. As always I was greeted by Dean Lauterbach , owner. I totally recommend this dealership for all your automotive needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had been looking for a new vehicle for quite a while.
I had been looking for a new vehicle for quite a while. Had to been to a larger dealership out of town and was not treated well. Went in to see Doug to test drive a GMC Terrain. There was never any pressure nor did I feel like I was wasting his time. Came back the next day and decided on a Terrain, the process was the easiest I have ever had purchasing a vehicle. I would highly recommend Doug and the Lauterbach team when buying a vehicle!
I had been looking for a new vehicle for quite a while.
I had been looking for a new vehicle for quite a while. Had to been to a larger dealership out of town and was not treated well. Went in to see Doug to test drive a GMC Terrain. There was never any pressure nor did I feel like I was wasting his time. Came back the next day and decided on a Terrain, the process was the easiest I have ever had purchasing a vehicle. I would highly recommend Doug and the Lauterbach team when buying a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase