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Lauterbach Buick-GMC

(67 reviews)

Reviews

(67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lauterbach Buick-GMC from DealerRater.

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They are excellent. Give them a call today about their inventory so nows toos so.

They are excellent. Give them a call today about their inventory so nows toos so.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Communication was good from start to finish! Had the vehicle inside where it was nice and toasty for me to look over. Everyone was super friendly and there was absolutely no pressure to buy. The whole process was done in a timely manner. Anyone looking to buy, this is where I will send them!

Communication was good from start to finish! Had the vehicle inside where it was nice and toasty for me to look over. Everyone was super friendly and there was absolutely no pressure to buy. The whole process was done in a timely manner. Anyone looking to buy, this is where I will send them!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No pressure sales , honest , friendly. Same for finance dept. Am quite happy with my purchase so far. Overall a great dealership to work with. Thank you, Frank Hotman

No pressure sales , honest , friendly. Same for finance dept. Am quite happy with my purchase so far. Overall a great dealership to work with. Thank you, Frank Hotman

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was impressed the moment I walked in. The team at Lauterbach's do a great job. I felt welcome and respected throughout the entire buying process. Doug Cupples is an asset to this business. I enjoyed meeting and doing business with everyone there. Thanks to all!

I was impressed the moment I walked in. The team at Lauterbach's do a great job. I felt welcome and respected throughout the entire buying process. Doug Cupples is an asset to this business. I enjoyed meeting and doing business with everyone there. Thanks to all!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Didn’t even reply back, must not want to sell cars. Car is still listed on website.

Didn’t even reply back, must not want to sell cars. Car is still listed on website.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We bought a vehicle from them over the weekend. They are just so wonderful and explained everything we needed to know. We got the price we wanted and the finance was also perfect. On top of that, we got a great car!

We bought a vehicle from them over the weekend. They are just so wonderful and explained everything we needed to know. We got the price we wanted and the finance was also perfect. On top of that, we got a great car!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a vehicle from them yesterday. They were very helpful throughout the process. Definitely recommend.

I bought a vehicle from them yesterday. They were very helpful throughout the process. Definitely recommend.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The dealership is great, however the service manager is a jerk. I took my car in that I bought from them with extended warranty. The check engine light was on had the manager read the code, it was a fuel tripturbine, and I asked if it was covered he said he didn't know. I asked how would this get fixed he seemed annoyed and said it's just a code and the service tech would let me know how it's fixed and if it's covered. He couldn't tell me how long it would be to be fixed or if I could get a loaner car. He was cold and rude and seemed annoyed by my questions and couldn't even get me in until the following week for a simple diagnostic. I called another Buick dealership and they were 3 times more helpful than this xxxxx.

The dealership is great, however the service manager is a jerk. I took my car in that I bought from them with extended warranty. The check engine light was on had the manager read the code, it was a fuel tripturbine, and I asked if it was covered he said he didn't know. I asked how would this get fixed he seemed annoyed and said it's just a code and the service tech would let me know how it's fixed and if it's covered. He couldn't tell me how long it would be to be fixed or if I could get a loaner car. He was cold and rude and seemed annoyed by my questions and couldn't even get me in until the following week for a simple diagnostic. I called another Buick dealership and they were 3 times more helpful than this xxxxx.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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They had the car I was interested in ready to test when I got there. I was allowed to test it right away and look at another to compare. They made a great offer for my trade, and the whole transaction was one of the smoothest I've ever encountered.

They had the car I was interested in ready to test when I got there. I was allowed to test it right away and look at another to compare. They made a great offer for my trade, and the whole transaction was one of the smoothest I've ever encountered.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just purchased a 2024 Envista and the buying experience was great. Everyone was friendly and did not pressure us into purchasing a vehicle. Everyone was friendly and courteous. Definitely recommend Lauterbach and will purchase from them again in the future.

Just purchased a 2024 Envista and the buying experience was great. Everyone was friendly and did not pressure us into purchasing a vehicle. Everyone was friendly and courteous. Definitely recommend Lauterbach and will purchase from them again in the future.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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