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|Sales||10:00 AM - 6:00 PM|
|Mon||8:00 AM - 8:00 PM|
|Tue||8:00 AM - 8:00 PM|
|Wed||8:00 AM - 8:00 PM|
|Thu||8:00 AM - 8:00 PM|
|Fri||8:00 AM - 8:00 PM|
|Sat||8:00 AM - 8:00 PM|
|Sun||10:00 AM - 6:00 PM|
|Mon||8:00 AM - 5:30 PM|
|Tue||8:00 AM - 5:30 PM|
|Wed||8:00 AM - 5:30 PM|
|Thu||8:00 AM - 5:30 PM|
|Fri||8:00 AM - 5:30 PM|
|Sat||8:00 AM - 4:00 PM|
We stopped in to check out a couple vehicles. The salesman was great and even stayed past closing time to help us. As it was late and we wanted ...
We stopped in to check out a couple vehicles. The salesman was great and even stayed past closing time to help us. As it was late and we wanted to think about the purchase, we left and intended to come back in a day or two. We planned to pay cash and had unique circumstances. The salesman assured us it was no problem. If we chose to buy the vehicle we could take it home, same day. We went back a couple of days later. Our first choice had sold but our second choice was still available. We again explained our financial circumstances, the salesman (a different one) again assured us it was not problem. We could take the car home same day. After a test drive we spoke briefly with someone we were told was a manager, to confirm there was no problem with our cash purchase. He assured us there was no problem, we'd be able to take the car home "tonight". At this point, it were early enough and we lived close enough, if there had been a concern, we could have left, brought back documentation and been back to the dealership before closing. But, since this was the third person to tell us there was no issue, we stayed and waited for the paperwork to be processed. This manager also told us, since we were paying cash there would be no fees other than the standard DMV fees, which we would have to pay regardless. I specifically asked if there would be admin/dock/filing/etc. fees as other dealerships charge. He said there would not. About 30 minutes later our salesman came in and told us there was, after all, an issue and we'd have to bring back the requested paperwork. It was late and not enough time to go home and get back before closing. We couldn't take the car home "tonight". Although frustrated, we continued to wait for the paperwork to be ready. When we went to sign, there was, in fact an additional fee. We liked the vehicle. It suited our needs. The price, although about $2,000 over suggested retail was still reasonable. We bought the vehicle. But, we were still frustrated. We felt we'd be led on and lied to. I wrote a letter to the owners, explaining our frustration. We also explained that we had a much larger purchase we planned to make in the very near future. When we went in to pay the vehicle off just a few days later, we again expressed our frustration. It's been over 3 weeks since our purchase when I gave the dealership my letter and nearly a week since our last in-person visit. To date there has not been so much as even an acknowledgment of our experience with them. As I said, we did make our purchase. Not because of the service we received but in spite of it.
I filled out an online lead form about a car I was interested in buying. The call was returned to me within an hour. Big Dan talked me into stopp...
I filled out an online lead form about a car I was interested in buying. The call was returned to me within an hour. Big Dan talked me into stopping down to take it for a test drive. It was an hour away from my house but worth the trip. The price was fair and it felt very professional and legitimate to work with these folks. They have great quality cars to choose from. For the most part they are dent free, well taken care of, desirable pre-owned cars. After a brief test drive, it was a no-brainer that I should purchase this car for my wife. The finance process was so quick and simple. We were done with papers in about 15 minutes. The total experience was not even an hour. The even better wow experience was that we were snowed in for two days following the purchase of the car but they delivered it to our doorstep anyway. From the the first phone call to the last text to follow up on my overall satisfaction, the experience was outstanding. There are not enough stars on this app to give you the full perspective on how top-notch this buying process was. Now we are two days into owning this car and my wife is totally impressed that a used car could be that solid, drive so tight, and feel like a new car even though it has 90,000 miles on it. It is a 2011 mini Cooper that we bought. It is almost flawless for a car of that age and mileage. John in finance was so helpful and responsive. He got a rate established for my wife that was beyond what we could've asked for based on her poor credit history. We wound up opting in for the extended warranty, after all it is a used BMW product. The selection of cars, motorcycles, and other toys made it seem like a car Disney World/hidden gem out there in Albany. I've never been to that area before but I had a great trip and it's worth the drive from the Portland area.
We bought a used vehicle from Aaron and Kelley. Our experience was great. We had are 2 younger kids with us and we were on a time limit. They got ...
We bought a used vehicle from Aaron and Kelley. Our experience was great. We had are 2 younger kids with us and we were on a time limit. They got us in and out in no time, they were both super friendly and professional!! It was by far the best car buying experience we've had. We had been to 2 other locations and we had a terrible experience. We love our car and would definitely buy from them again. We recently had to take our car in to have a window serviced it did not fall under our warranty but because we had just bought the car the service center went ahead and covered it for us. All-around it's been a great experience and we would highly recommend them to anyone