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I have had my Ford in for basic oil changes/transmission flushes and one repair here. Getting a loaner was easy, and was a new car that was clean. They... even warmed it up and cleared the snow off of it. Through the repair process, I was informed whenever necessary, and never treated as a bother with any questions I had. The work was done correctly, and my vehicle was treated with respect and was not dirty when I picked it up. And when I picked it up, they pulled it into the service area, warmed it up, and scraped the windows while I was paying! The dealership itself is pleasant, and offers WiFi, decent coffee, a parts section, and of course, a showroom that always seems to have a Mustang or an ST model of some sort to drool over while you wait. Also, plenty of seating. The staff is friendly and willing to please. (Unlike another Ford dealer I've been to, where I was unhappy with even the work on my vehicle, and the customer service...won't say names, much as I want to.) When I buy another vehicle, if it's a Ford I decide on, I'm going to Dewey. I'm doing all my service there, too. If you had a bad experience with another dealer's service department on Merle Hay, go here instead. So much better, and couldn't ask for better service! See? Didn't drop a name...just a hint.
Great place to get a car everyone so helpful and friendly and good prices on cars. I will tell all my friends about it. I got a excellent price on my car.
Excellent sales staff. Very positive experience purchasing a new vehicle. They listened to my needs and didn't try to sell me something I did not want.
Staff was so nice, polite and helpful. From meeting Sales Associate Marshall to signing paper work with a Steve it was an amazing experience. I had bought... my previous vehicle with Dewey and know I will buy my next vehicle with them
Outside that I had to wait a while before I got any sales assistance, everything else went smooth. It was a holiday weekend though.
Thank you for the review!
Recently looking at a used Ford F-150 and found a few at Dewey. Salesman was very responsive but very high pressure. Quick turnaround t let me know what... was and wasn't available for inventory. Stopped in and looked at a truck and made an offer. Was told later that they couldn't meet my target price but could offer a couple hundred dollars off and include accessories at "their cost" (which was oddly right where I could buy the accessories on Amazon). Seemed a little off. After a couple days of negotiation I was told this was the bottom price they could offer. The same day the price of the truck was reduced to exactly "the best price Dewey could offer". Although we were in the process and I was a very serious buyer, the dealership lowers the price online, to all potential buyers, to the very best price they could offer the truck to me at. I find it hard to believe there's an expectation that buyers are coming in offering full asking price so the dealer would rather sell it to someone else at a lower price than a very serious buyer they're already working with. I would highly recommend shopping at other dealerships as Dewey clearly has a way of showing at the point of sale they're not interested in doing right by the customer. If that's the experience at purchase I can only imagine how they are to work with for service after the sale. I advised the sales rep of the negative experience and my thoughts on the matter and didn't receive any response...surprise, surprise!
We're sorry to hear about your experience with our dealership. We would like to talk with you about how we can make things right, so please contact ou...r Brand Advocacy Manager James Thomas at email@example.com or 515-289-8700.
Bought my new truck at Dewey, had the best experience ever buying a vehicle. Highly recommend shopping for your new vehicle from them. I have used their... service department in the past and they have always gone above and beyond my expectations.
Thank you for the review! We are so glad that we were able to provide you with such a great car-buying experience.
Love Casey W.! I think I may adopt him¿ Dewey treats you like you are a part of the family. I will always be buying a Ford from them.
Very accommodating service department. Decided to continue looking for a new car. Mike Allen did a good job once We found the car we wanted. Thank you... to the finace guys, and gals, and and again to Mike Allen for a job well done. Very happy with the new car. Many complements on the new car.
Joe Green was an awesome salesman ! we had a great experience at Dewey Ford!