Dewey Ford

I had my AC system serviced/repaired. Very reasonable cost, excellent and quick service. Customer service was the best I've ever had. I'll definitely come here again.

I purchased a vehicle from Dewey Ford in 2022. The salesman was extremely friendly Greg, but since the purchase, the service of my vehicle it has been an absolute nightmare. My final straw, and believe it or not the reason that I've downloaded the Yelp app to begin with, is to leave a review in regard to their service department. Their team member John attempted to fear-monger me Into accepting a diagnostic test, threatening that it could endanger the safety of myself and or my family. I would not recommend purchasing a vehicle from this dealership or having your vehicle serviced at the dealership as the service team cannot provide adequate repairs in a timely manner and will attempt to fearmonger to price gouge their own repeat clients. While I enjoyed the sales process, the service department has completely turned me off from considering future business at Dewey Ford.

Terrible Pricing and Poor Customer-Focused Policies – Avoid Dewey Ford! I recently took my 2018 Ford Explorer to Dewey Ford for a few issues: my navigation system, my passenger side mirror, and my driver’s seat heater that wasn’t working. I also made it clear that I had a Route 66 warranty to cover the repairs. Right away, I was hit with an outrageous diagnostic fee of nearly $600—just for them to look at the issues! I understand charging a diagnostic fee, but that price is completely unreasonable. It gets worse: Dewey told me that while Route 66 would cover parts and labor, they wouldn’t cover diagnostic fees, shop supplies, or taxes on parts—so I was still looking at a $600 bill before they even started working on anything. Because of this ridiculous upfront charge, I told them to only look at my navigation system. Even after limiting the work, I was still left with a nearly $500 bill for just one repair, which I had to pay completely out of pocket. What really baffles me is why Dewey doesn’t apply the diagnostic fee toward the actual repair if they know the work is guaranteed. Any reasonable business would either roll part of the fee into the repair cost or at least cut it in half. Instead, they chose to take advantage of the customer, which ultimately cost them more business—I will now take my other repairs elsewhere to a shop that doesn’t gouge customers with excessive fees. Dewey Ford lost out on three more repairs and my future business, all because of their greed. This is exactly why dealership service centers are going downhill—they overcharge and drive customers away with unfair pricing. If you value your money and good service, go somewhere else!

They don't honor their warranty. Only had the vehicle for 4 months, check engine light came on and the warranty wouldn't cover it. Added a $230/diagnostic fee for doing nothing!!

I purchased a car from Dewey Ford located on Hubble in Des Moines. The car I purchased was a Ford Focus 2012 and keep in mind I know a used car is not perfect however they sold me a lemon a lot of things wrong with it. The horn does not work the screen that shows you something when you're backing out of a parking space that doesn't work like it's supposed to work. I took the car to Ford and Garland here in Des Moines and they said that screen needs to be replaced it's the reason why the radio isn't working like it's supposed to the horn isn't working like it's suppose and having a horn functional horn is a necessity for when you're driving a car. I know used cars are not perfect I don't expect used cars to be perfect but when I go to purchase something off a car lot I expect that car to be fully functioning no issues with it. Dewey Ford on Hubble if you're not careful they will rob you blind. They're worried more about money than a person's safety and they don't take into account not everybody in this world has lots of money there are a lot of poor people that either can't buy a car or they have to do payments on a car but they don't do anything. I have witnesses that can verify what I said like Ford and Garland and a mechanic that I took the car to within a week period of getting it and keep in mind I only drove the car from my place to the mechanic and to Ford and Garland. They told me at Ford and Garland it would cost $300 to fix the screen in the car and it lyrics where the sunroof is or where the windshield is I didn't find out that this was doing that until we got a good rain. Please do not purchase anything there they are not concerned about you as a person they're not concerned about your safety you're not concerned about your funds your your money

I went there for service because I had a tail light/brake light that blew out. I live out of state, and I have to drive on the interstate in the evening. Having no tail light is dangerous. I stopped at Dewey Ford around 1 o’clock on December 9, 2024. I stood there by the service desk About four people walked by me, two of them went behind the counter. Not one of them looked at me or asked me if I needed assistance with anything. I was about to ask some stocky guy that came out of the service manager‘s office, but he didn’t even acknowledge my presence and just kept on walking. Poor people relations.

What a sh** show. We really didn't have much that went right. The finance guy was rude and asked over 5 times trying to get an extended warranty sold, then became rude when we declined. Took 5 phone calls and 29 days to get my trade in paid off. Luckily we stopped in to buy mats and he caught us to sign paperwork for our plates 29 days after the truck was bought. Then the mats were for the wrong truck. And the list goes on and on. I did reach out to their GM via email and got no response. However, they needed me to sign my title over (forgot to have me sign a durable power of attorney) and wanted to come to my house right then that night. What a stressful drug out sh** show. We won't be back or recommend family or friends to go to Dewey.

I came into the dealership at 9:05, was the only customer there and had made an appointment days before. Played the waiting game for a while. Things were fine up until we come back in from test drive. I had made clear I was on a time crunch and had another appointment and had to leave soon and asked for an email including the best price they could give me and financing options. The salesman gets up from the table and was going to go grab paperwork and I hear “dude you gotta come see this” so I turn around and another salesman is talking the salesman that was helping me. The salesman that was working with me disappeared… I gave it 10min and got up and glanced around the room and no sign of him anywhere, so I left. I did receive a call 10 or so minutes after I left and I told him that he was welcome to email me. I never received an email. I even looked in my junk mail folder just in case it ended up there for some reason. I got a call from the salesman a day and a half later asking me if I had made any decisions about what direction I was going. I told him I had actually bought a car later that day that I had been at the Dewey dealership. He hung up on me. Yep I got the words out of my mouth and he said “ok” and hung up on me. I didn’t even get out the words to tell him I never got any emails from him so between that and him disappearing to go look at whatever his coworker said he had to see I didn’t get the idea that he was very interested in doing business with me. I have told friends and family about the experience and they look at me and ask “are you serious?!?” Given the experience I have zero interest in ever stepping foot into Dewey Ford ever again, to say I am disappointed is an understatement.

This dealership has gone down the toilet. Sales staff are extremely sketchy and company takes no accountability. I would not advice anyone to buy from this place. The cars a questionable, staff is even worse. Not worth the risk.

Every time I go to service for service work excellent!! 10 out of 10 stars every time!!