McDarby Motors

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 5, 2018

    If you want to make a mistake and waste thousands of dollars but your car here!!! I have had this car since July, it is the first week in November. Every... mechanic I have taken this car to has wondered why it was even sold to me in this condition. So far Ive replaced the headlights, the ignition coil, spark plugs, along with coils and filters (tune up) which was NEVER done in the car and it has over 120k miles. Ive replaced the battery, the EGR valve, the water pump, the waterpump pulley, the thermostat, the serpentine belt along with the belt tensioner, brakes along with the brake shims. These were not things I had a choice on fixing, these are things Ive had to fix just to keep it running and on the road. I was promised this car would pass a state inspection, and guess what? It didnt. I was told the check engine light would be off because they would resolve the problem, all they did was clear the light. The problem was very much so still there. Im STILL not finished with repairs on this car. I still need a wheel alignment, I need to fix 2 cracks in the windshield, the rear window wiper motor and driver’s side window motor need to be replaced, and Im unsure of the current problem but the car’s engine overheats every time I drive it, possibly a radiator. Ive spent more money repairing this car than I did on this car. If you want a car that will only drive off the lot and to your house buy it at McDarby’s. If you need reliable transportation and cannot afford to buy a car here and pay the same if not more in repairs then do NOT shop here. The owner and manager are both rude and arrogant. After they get your money they dont want you to speak with the owner because he doesnt want to deal with your complaints, even though he sold you a piece of crap car for thousands...your hard earned money! The warranty is absolutely useless. The cars they are selling are pieces of trash that were never taken care of by original owners, that were never worked on once they got to this lot, and sat on the lot for days, weeks, months until some poor sucker signs the title. Purchasing this car I knew there would be certain things I would have to work on by buying it in its condition, the visible things. The headlights that were filled with water, the window motor, and the windshield cracks. Also the random little dings. I was fine with replacing those things because I wanted this car and I knew I could still drive it with those issues. I am not a mechanic. I cannot visually inspect the mechanics of a car. I wish that I could because I wouldve never stepped foot onto this lot, but unfortunately I cannot and I was suckered into buying a car that has done nothing but stress me out. Its prevented me from going to school which I pay for, and even going to work. You dont have to believe me or my warnings, but I will gladly show you my engine overheating during a 10 minute drive. I will gladly show you all of the parts replaced. You will regret purchasing a car from this place if you do. Nothing here is worth more than $100 with the amount of work you’ll have to do! Im posting this as many places as I can to warn people!! Stay FAR away

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2018

    Bought a car there nothing but issues May the owner is horrible with getting anything fixed. They offer you a warranty that means nothing. And when I confronted... him on it he walked out like a baby!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • June 1, 2016

    I purchased a 2007 Ford Explorer Eddie Bauer edition and the truck looks great. I brought the vehicle in for a small service and I had no way of getting... to Rosell from Bayonne. I explained to Matt my situation and without hesitation he ordered me a $60 Uber and paid for it. If that's not customer service and I don't know what is. Thanks Matt and McDarby Motors.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2018

    I needed a brake fluid flush. Service was completed in the time frame I was told, and a great price too! Plus my car was cleaner after the service than... when I came in :) Thanks so much McDarby Motors !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2018

    I just pick up my car bmw 530 I 2004 transmission works like new very quick and professional work well done I love this place

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 2, 2018

    They sold me a car and swore it would pass inspection and it did not. The check engine light won’t turn off and it keeps overheating and shutting off.... When I called to speak to Lou I got the xxxxxxx that didn’t even introduce himself, was very unprofessional, continued to cut me off and interrupt me, told me he had customers and was busy. He then said I was rude and condescending and said he didn’t think anyone would want to help me when I told him Lou told me to bring it back there if I had a problem with the engine. He told me call the number on my warranty and he hung up. I knew this car and this place was a xxx! Save your money. DON’T GO TO McDirty McDARBY MOTORS in Roselle, NJ!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 27, 2018

    Wrong place to deal with the owner mathews, and wrong place to buy a car, some looks good but engines was junks, they gave you warranty, but when you come... back with a problem, they wash their hands, mathews, the owner, is not profesional at all.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 8, 2016

    I would never purchase another car nor will I refer anyone to them. My daughter purchase a 2003 Acura not only has she had so many problems with it but... Matt was very unprofessional & arrogant. Took the car there to be fixed and before the work was done he gave us 1 price then once it was done he told us another price. Not only that she only had this car 5 months and it's been there 3 or 4 times and every time we take it they have 2 keep it 3 days before they even look at it. Smh. The last time it was there was the last straw Matt left with the car keys and we ended up having to wait there over a hour for him to return so we can get the keys to the car to leave then he came in and didn't say one word to us. He gave the keys to the Mickey who works in the office to give to me then he walked out. No apologies for my inconvenience or nothing he didn't say 1 word. Now how rude was that. If I gave them a star it would be a 1 and that's only because of Mickey.

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 23, 2015

    Great place to buy a car or SUV. I purchased a 2007 ford explorer, 93,000 miles, Its now at 110,000 miles, and is running like a champ. Great customer... service, they are very attentive to their customers needs. There is a reason why these guy's have been in business for so long, As a business owner I have to say the personnel at MC DARBY MOTORS are five star rated professionals. I purchased many cars over the years and with doing so I came in contact with many different personalities, but these guy's at MC DARBY MOTORS are by far the most down to earth individuals you could ever meet while purchasing a vehicle. I mean these guy's treated my vehicle as if it was theirs when a repair was needed for my SUV. Great experience, Great personnel, Great customer service.............ps: Thanks for the experience guy's.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 4, 2015

    I purchased my 2006 Toyota Rav 4 from McDarby Motors in April 2015. From the initial phone call, Rick was friendly, professional and honest. His straight... forward approach was refreshing and appreciated. He allowed me take the car to my mechanic to inspect who told me the car was clean as a whistle, he actually said that if I didn't buy it, he would buy it for his wife! There were 2 minor repairs he suggested and Rick not only agreed to the work, but spoke directly to my mechanic to ensure accuracy. My mechanic told me they used top of the line parts. I will be back when it's time for a car for my daughter. Rick is hands down best car salesman!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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