Reviews
Zachary Wolfe, service advisor did a terrific job making sure my service was done correctly and on time!
Zachary Wolfe, service advisor did a terrific job making sure my service was done correctly and on time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, thank you so much for sharing your feedback about Zachary's terrific service! We will be sure to pass along your kind words, and we hope to welcome you again at Willis Lexus! Safe travels!
I love my new to me Honda Ridgeline. As a learning tool I mistakenly locked myself out so my salesman brought the extra key to me and saved the day!
I love my new to me Honda Ridgeline. As a learning tool I mistakenly locked myself out so my salesman brought the extra key to me and saved the day!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your Honda Ridgeline, Carol! We are so glad the Willis Lexus team could come to the rescue. Thank you for choosing us!
This was the easiest car purchase I've had. Aaron Weaver was very direct in answering any questions/concerns I had. I didn't feel pressured to buy before I was ready. There was no "let me check with my manager" back and forth. Michael in finance presented the added warranties and insurances and accepted my decline with no argurment. An additiona note about Aaron. He was a blast! As a former technitian he answered my questions about all the cars we drove. Gave me the rules of the test drive. (We both make it back alive,HA!) Choosing and buying a car is stressful no matter the price point. Aaron did his best to ease this as much as possible.
This was the easiest car purchase I've had. Aaron Weaver was very direct in answering any questions/concerns I had. I didn't feel pressured to buy before I was ready. There was no "let me check with my manager" back and forth. Michael in finance presented the added warranties and insurances and accepted my decline with no argurment. An additiona note about Aaron. He was a blast! As a former technitian he answered my questions about all the cars we drove. Gave me the rules of the test drive. (We both make it back alive,HA!) Choosing and buying a car is stressful no matter the price point. Aaron did his best to ease this as much as possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alison, thank you for choosing Willis Lexus and sharing your experience. It's wonderful to hear that Aaron made your purchase stress-free and enjoyable. Safe driving, and welcome to the Willis Lexus family!
Typical car-buying experience with the price way over book. I had to play the walk-out game just to get the price down to a tolerable deal. The salesperson was nice at first, then turned very unpersonable after negotiations. Ridiculous car detailing, "paperwork," and edge trim protection fees.
Typical car-buying experience with the price way over book. I had to play the walk-out game just to get the price down to a tolerable deal. The salesperson was nice at first, then turned very unpersonable after negotiations. Ridiculous car detailing, "paperwork," and edge trim protection fees.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at 800-373-1836 when you have a chance. Thank you, and we look forward to hearing from you.
My check engine light came on. Made an appointment and took it in. They gave me loaner car that was equivalent to mine and ordered parts and had my car done in 4 days. Nice work Logan and the tech that worked on my car. I'm happy.
My check engine light came on. Made an appointment and took it in. They gave me loaner car that was equivalent to mine and ordered parts and had my car done in 4 days. Nice work Logan and the tech that worked on my car. I'm happy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, thanks for sharing your experience with Logan and the team! We're glad everything was completed smoothly and on time. See you next time at Willis Lexus!
Best Midwest dealership hands down !!! Amazing sales team Curt,Tony,Bobby,Sean you are all amazing!! Service department awesome!! Marion is the absolute best to have as your service advisor!!!
Best Midwest dealership hands down !!! Amazing sales team Curt,Tony,Bobby,Sean you are all amazing!! Service department awesome!! Marion is the absolute best to have as your service advisor!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Willis INFINITI! Please don't hesitate to reach out if there's anything additional we can do for you.
I'm not a fan of car shopping, I'd rather help others than myself. But Jesse made it super smooth and stress-free. He was really patience with me while I looked for the perfect car. The finance manager in Waukee was also a pro and explained the extra package I could add. They were both amazing! I totally recommend them for your next car.
I'm not a fan of car shopping, I'd rather help others than myself. But Jesse made it super smooth and stress-free. He was really patience with me while I looked for the perfect car. The finance manager in Waukee was also a pro and explained the extra package I could add. They were both amazing! I totally recommend them for your next car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Eve, we're happy you found our staff to be so supportive during your experience here at Willis INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff friendly & helpful…no complaints here. Appreciate the valet service very much. A great service.
Staff friendly & helpful…no complaints here. Appreciate the valet service very much. A great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Beth, thank you for sharing your excellent feedback about our team! We are thrilled to hear they made a great impression. See you next time at Willis Lexus!
Could not have been treated more special, even though we were purchasing a pre-owned vehicle! Steve is truly one of a kind, and I would recommend him to anyone! The Willis Auto Group are amazing!
Could not have been treated more special, even though we were purchasing a pre-owned vehicle! Steve is truly one of a kind, and I would recommend him to anyone! The Willis Auto Group are amazing!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are more than happy to assist you if anything else comes up. Take care!
James, the service manager went above and beyond. he made sure everything that was covered under warranty was, and he even jumped through hoops to move my extended warranty to their dealership.
James, the service manager went above and beyond. he made sure everything that was covered under warranty was, and he even jumped through hoops to move my extended warranty to their dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Fred, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!