Reviews
The repair was done well, looked great.
The repair was done well, looked great. They were also able to get the splash guards I had ordered put on all in less time that stated. The loaner car was new.
The repair was done well, looked great.
The repair was done well, looked great. They were also able to get the splash guards I had ordered put on all in less time that stated. The loaner car was new.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, we are thrilled that the team exceeded your expectations and made the experience so smooth! Thank you for choosing Willis Lexus and for sharing your feedback.
I had an appointment to get my oil changed and SUV
I had an appointment to get my oil changed and SUV detailed. They said they didn't have a driver to pick it up so I needed to drop off and get loaner car. When I got there I didn't have updated insurance information so refused to give me a loaner car. I said that I had an appointment to get to so I would just have to leave and go elsewhere. They said fine and then sent me this survey so yep, not impressed.
I had an appointment to get my oil changed and SUV
I had an appointment to get my oil changed and SUV detailed. They said they didn't have a driver to pick it up so I needed to drop off and get loaner car. When I got there I didn't have updated insurance information so refused to give me a loaner car. I said that I had an appointment to get to so I would just have to leave and go elsewhere. They said fine and then sent me this survey so yep, not impressed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kelly, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to Ryan Carlstedt at 800-373-1836 at your earliest convenience to discuss how we can turn this experience into a positive one.
Worst buying experience ever in 30 years & 11
Worst buying experience ever in 30 years & 11 trades-Salesman couldn’t answer my questions, didn’t know how to advocate for both parties for a fair deal, didn’t get any demonstration of car features. He said he had another client waiting. Would not recommend trading here.Very disappointed that I made a 3 1/2 hour trip .
Worst buying experience ever in 30 years & 11
Worst buying experience ever in 30 years & 11 trades-Salesman couldn’t answer my questions, didn’t know how to advocate for both parties for a fair deal, didn’t get any demonstration of car features. He said he had another client waiting. Would not recommend trading here.Very disappointed that I made a 3 1/2 hour trip .
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us so we can understand your situation better in order to try and turn your experience around. Thank you, Willis Cadillac Matt Sokolowski Chief Operations Officer 800-373-1836
Onstar did check & tire pressures were off.
Onstar did check & tire pressures were off. Just had service May 22. Otherwise service was fine, don't see any form to tell me tire wear since had tires rotated.
Onstar did check & tire pressures were off.
Onstar did check & tire pressures were off. Just had service May 22. Otherwise service was fine, don't see any form to tell me tire wear since had tires rotated.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Connie, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Ryan Carlstedt at 800-373-1836 so we may identify ways to improve your experience.
They wasted no time hitting me with a lowball trade-in
They wasted no time hitting me with a lowball trade-in offer. If you enjoy to be insulted by undervalued deals, this is the dealership for you. Good luck!
They wasted no time hitting me with a lowball trade-in
They wasted no time hitting me with a lowball trade-in offer. If you enjoy to be insulted by undervalued deals, this is the dealership for you. Good luck!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (515) 253-9600 at your earliest convenience to discuss how we can turn this experience into a positive one.
I am very satisfied with my purchase of the 2024 Kia
I am very satisfied with my purchase of the 2024 Kia Sportage. Spencer and the rest of the staff are top notch. They got me in and out within an hour. I will be definitely referring others to check them out if they are looking for a vehicle.
I am very satisfied with my purchase of the 2024 Kia
I am very satisfied with my purchase of the 2024 Kia Sportage. Spencer and the rest of the staff are top notch. They got me in and out within an hour. I will be definitely referring others to check them out if they are looking for a vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Chris, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
I have my XT4 serviced here always.
I have my XT4 serviced here always. Use the valet service, and it makes it easy. Also car always washed before returning makes a great service better.
I have my XT4 serviced here always.
I have my XT4 serviced here always. Use the valet service, and it makes it easy. Also car always washed before returning makes a great service better.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great car buying experience.
Great car buying experience. Brian, Adam and Chris were all friendly and professional and provided great customer service without being overbearing or using high pressure tactics.
Great car buying experience.
Great car buying experience. Brian, Adam and Chris were all friendly and professional and provided great customer service without being overbearing or using high pressure tactics.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, we're delighted to hear that Brian, Adam, and Chris made your car buying experience at Willis Lexus so enjoyable. Thank you for the kind words!
First class Service.
First class Service. Was treated in a very professional manner. Service Advisor was top notch. Car was done right, on time and was washed and vacuumed when I picked it up,
First class Service.
First class Service. Was treated in a very professional manner. Service Advisor was top notch. Car was done right, on time and was washed and vacuumed when I picked it up,
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jerald, we're delighted to hear about your first-class experience with our team at Willis Lexus. Thank you for sharing such positive feedback! Safe travels in your freshly serviced car!
I was provided daily updates during the repair process.
I was provided daily updates during the repair process. I am very satisfied with the repair work and the service I received. I would recommend Willis over any other . They are very attentive ? excellent service and repair quality.
I was provided daily updates during the repair process.
I was provided daily updates during the repair process. I am very satisfied with the repair work and the service I received. I would recommend Willis over any other . They are very attentive ? excellent service and repair quality.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elaine, we're delighted to hear that you were satisfied with the repair work and service at Willis Lexus. Thank you for recommending us; we appreciate your support!