Willis Automotive

Be careful and get everything in writing. They tell you something then change the rules , some might call it lying. Made us feel like 2nd class customers. Sales dept lied.

This visit was for miner body repair work. The staff was very professional, timely work, helpful, answered my questions promptly. It was an experience not commonly seen at other dealerships.

Very informative, kept me updated on the vehicle I was interested, that it sold, but are continuing to look for like vehicles for me.

I bought a warranty and my battery went bad before the warranty expired. I bought it from Willis. I had an Acura, but I wasn?t aware of the warranty not working at Willis. I?ve been a loyal customer of Betts Cadillac, for 30 years before it was bought by Willis and beyond. To make a long story short, I had to travel over to Accra and get things done. Willis, said they cannot help me. I was so disappointed in the customer service. I will learn about buying, warranties not only from Willis now, but from wherever I buy my vehicles from for now on. loyalty means a lot to me, and I felt as I was loyal to them, but for the first time did not receive that back. Since they changed responsibilities from the father to the sons, things have really changed, and I feel as though the customer service is not there anymore , it really saddens me. I pray that they get better and that society and politics does not ruin their company and I will keep them in my prayers.

My car search ended I love my car my sales person Steve was amazing he did take everything explained to every detail even call me next day amazing customer service

Service was done quickly and I was kept informed as to any changes that were having to be made. I declined the tire rotation which had not been noted on tge service order , when I got my bill I noticed that there was a $15 charge for tire rotation. It was immediately removed from my bill and an apology given for not indicating my earlier request.on the service order.

James was my service department contact. He was professional and knowledgeable. The service process was as he described. Everyone I interacted with was very courteous.

Great place to purchase a vehicle and also have service work done Willis can take care of all your needs! Have a great staff of people can tell management take great care of employees!

I want to Thank Josh Romick , Anela , and the guys at Willis pre owned Waukee . I could not have asked for a better experience ! I've known Josh for many years and trust him . I would only buy my vehicles from Willis because of that . My thanks to the guys at Willis Waukee for their professionalism and friendliness . Just a wonderful buying experience and I highly recommend them . The vehicle was meticulously detailed and the process was so easy !! Thanks to all the great people at Willis

I bought a used truck at Willis Cadillac recently and everything in the process went very smooth. Friendly and knowledgeable staff from top to bottom.