Reviews
Great buying experience all around. No gimmicks or salesman talk. Exactly what we were looking for!
Great buying experience all around. No gimmicks or salesman talk. Exactly what we were looking for!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Troy, thank you for choosing Willis Lexus and for sharing your great feedback about our team!
I had a dilemma that made me make a very hard decision. I talked to Deenee about it and she worked with me on a solution. Ended up making a trade that took care of everything. Got a reasonable offer for my trade in vehicle and came out with a beautiful Cadillac that I will enjoy owning. I'm very satisfied.
I had a dilemma that made me make a very hard decision. I talked to Deenee about it and she worked with me on a solution. Ended up making a trade that took care of everything. Got a reasonable offer for my trade in vehicle and came out with a beautiful Cadillac that I will enjoy owning. I'm very satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gary! We are glad to hear that Deenee provided you with a solution at Willis Lexus. Thank you for your business and enjoy your new Cadillac! Safe travels!
Warranty was purchased on a pre owned vehicle bought at Willis dealership. A repair was handled under warranty as anticipated. A loaner vehicle was provided for the repair duration. Excellent service received.
Warranty was purchased on a pre owned vehicle bought at Willis dealership. A repair was handled under warranty as anticipated. A loaner vehicle was provided for the repair duration. Excellent service received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jean, thank you for your 5-star review of Willis Lexus! We are glad to hear that your warranty-covered repair went smoothly and that our team made the process as seamless as possible. If we can assist you again, please let us know. Take care!
It's been a great experience with Willis Automotive on our recent purchase. The quality of the service and the whole process was awesome. Jordan, our sales rep, made our experience even better with his professional support on information sharing, making our choice the right one.
It's been a great experience with Willis Automotive on our recent purchase. The quality of the service and the whole process was awesome. Jordan, our sales rep, made our experience even better with his professional support on information sharing, making our choice the right one.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chadi, thank you for choosing Willis Lexus and for sharing your awesome feedback about Jordan and the team! We wish you many safe and happy miles ahead! Congratulations!
They are all scammers. They do not tell you about all of their fees! Was looking for an Infiniti and found a great one but when I asked about the fees and what the approximate total was I was lied to. Completely hid a $299 fee from me and the total was almost $500 dollars more than what I was quoted then they proceeded to not even try to help come up with another deal just said we should cancel. Terrible terrible place. I don’t recommend anyone buys a car from here. I suggest you find a different dealership and do not give this company your business or their sister companies. Can find better cars with better people somewhere else.
They are all scammers. They do not tell you about all of their fees! Was looking for an Infiniti and found a great one but when I asked about the fees and what the approximate total was I was lied to. Completely hid a $299 fee from me and the total was almost $500 dollars more than what I was quoted then they proceeded to not even try to help come up with another deal just said we should cancel. Terrible terrible place. I don’t recommend anyone buys a car from here. I suggest you find a different dealership and do not give this company your business or their sister companies. Can find better cars with better people somewhere else.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that you had this experience with us. Here at Willis Cadillac, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 800-373-1836 to discuss ways we can better serve you in the future.
Easy process, without the pressure and sales noise. They didn't bombard with emails, texts, calls that pressure for a sale and are so irritating.
Easy process, without the pressure and sales noise. They didn't bombard with emails, texts, calls that pressure for a sale and are so irritating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shelley, it's wonderful to know that our low-pressure process at Willis Lexus made your experience so positive! Thank you for choosing us.
Willis automotive is a class act ,great people to deal with smooth transaction . Car was very clean gas was topped off, very enjoyable experience by the way I took the long way home😉
Willis automotive is a class act ,great people to deal with smooth transaction . Car was very clean gas was topped off, very enjoyable experience by the way I took the long way home😉
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
I highly recommend if you’re in the market to stop by Willis for your next purchase. Friendly, well informed, and patient with letting you make the best decision for you.
I highly recommend if you’re in the market to stop by Willis for your next purchase. Friendly, well informed, and patient with letting you make the best decision for you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, thank you for the stellar review! We’re so pleased the team made the process easy and enjoyable. We appreciate your recommendations and hope to see you again at Willis Lexus.
Zachary Wolfe, service advisor did a terrific job making sure my service was done correctly and on time!
Zachary Wolfe, service advisor did a terrific job making sure my service was done correctly and on time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, thank you so much for sharing your feedback about Zachary's terrific service! We will be sure to pass along your kind words, and we hope to welcome you again at Willis Lexus! Safe travels!
I love my new to me Honda Ridgeline. As a learning tool I mistakenly locked myself out so my salesman brought the extra key to me and saved the day!
I love my new to me Honda Ridgeline. As a learning tool I mistakenly locked myself out so my salesman brought the extra key to me and saved the day!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your Honda Ridgeline, Carol! We are so glad the Willis Lexus team could come to the rescue. Thank you for choosing us!