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I went to the dealership and leased a new truck. The initial process was great. However, the follow up service is horrible. I’m so disappointed. I’ve called... several times and left messages for my salesman, Matt and the GM. No one will call me back. When I got my vehicle, my son noticed some white spots on the front hood. Matt said it was paint and it would come off. Jeff in service was very helpful and told me the truth about the chips. Turns out they were chips in the paint. A clear bra was put on so it was too late to repair the chips. Matt has no expertise on anything on the truck. My son knew more than he did. The dealership won’t send their survey to my email because they know I won’t leave a positive review. They screwed up my financing papers and I had to sign a new contract. Daniel in financing has been the ONLY one to call me back and help. Will never buy or lease from this dealership again. Once they made their end of month/ year sales quota... they drop the ball on service. It’s unfortunate because word of mouth is important. For me, the follow up service is important. To not return phone calls wether it be bad or good is a disgrace and a negative mark on the name of Ed Bozarth!!!Even though it was a lease, I still should be respected.
Our family is served by Bryan and he makes you feel like family. He knows us by name, treats us with respect and is very skilled at his profession. We... trust his advise and have had many great experiences with Ed Bozarth because of Bryan!!
Hi, we are so pleased you enjoyed your visit to Ed Bozarth Chevrolet! We are always more than happy to assist you if anything else comes up. Take care...!
After weeks of unsuccessful attempts to get my car fixed, I ended up at Ed Bozarth Chevrolet. They installed a remote starter in my car years ago and I... was hoping that was the problem. The starter was fine and the people in the Service Department found the problem and fixed the problem. Everyone went out of their way to help me today, including the shuttle drivers. Thank you everyone.
I had purchased multiple vehicles from this dealership as well as referred many friends and customers. That was back in the day when this dealership did... things with integrity and the salesman, Nick McIntosh, would keep in contact with you regarding the sale. I went in to discuss trading in 2 vehicles and purchasing a new vehicle. I clearly identified where I needed my payment to be and left to return to work. I never did hear back from the dealership or Nick. There is no longer any integrity here, and without integrity, you will find no honesty.
Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Ed Bozarth Chevrolet, we are always looking for wa...ys to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (720) 279-0119 to discuss ways we can better serve you in the future.
I paid cash for two cars. One month after I paid cash I was told they had made a mistake and I had to pay $3,000 more dollars for their mistake!! I felt... financially xxxxx!!!!!
Hello, thank you for bringing this to our attention. We would like to address the situation you've described. When you have an opportunity, please con...tact us at (720) 279-0119 so we can work with you to resolve your concerns. We hope to hear from you soon.
I was in and out of the dealership in record time and very satisfied with the service.
Service are gets a little busy at times and no where to pull your vehicle up while waiting on someone to come out.
My vehicle was serviced in a timely manner, I did not have an appointment but the service rep., was friendly, polite, & I was in and out quickly. He reminded... me when my next service was due, what to check in the meantime on the vehicle and was given my paperwork, thanked me as I was walked to my vehicle.
I had my radiator and transmission fluid drained and re-filled - it cost me $335! I will never go back to this dealer - I feel I was totally gouged! That... is ridiculous!
Car buying experience was great! Maintaining, dealing with the service center and the extended warranty they sold us has been nothing but a nightmare!... Purchasing the car was a good experience and we expected the rest of the process of owning and servicing this vehicle to be the same and that's not been the case. We just had the vehicle's water pump "serviced" and less than 2000 miles later its leaking from the "replaced" housing that is now causing more damage to more components of the vehicle. Supposedly this car also underwent a 9 point inspection had the oil and tires rotated but i'm now having to add on an oil filter to the growing list of parts while it was in and there were clearly something's missed. We are now 8 hours away from home stranded and looking to miss several extra days of work. The sense of urgency, communication, customer service and quality of work are nonexistent. We just want to know and feel like we're being taken care of and I can undoubtedly say that if this keeps up I will never purchase, deal with or ever recommend a GM product or service to anyone. Never had a more frustrating experience than this one.