Jaguar Land Rover Chantilly

BJ was great Very professional service Happy to do business with the team The best

I had a service appointment with James. He was busy with another customer when I arrived so another service tech greeted me and checked me in until James was available. James was thorough, professional, and ensured my service was handled as timely as possible since I had decided to wait for the vehicle. The car was returned to me cleaned inside and out.

Spectacular level of incompetence, disorganization and lack of caring. After texts, emails and 10 calls I have given up trying to buy the car and am left wondering how they stay in business with such an unmotivated and unhelpful staff. If the used car "manager" did his job this transaction should have taken 1 phone call.. couldn't have been simpler, no financing, I never even asked any questions about the car or tried to haggle and yet here we are, 4 days, 10 phone calls and a disgruntled customer later. Also appreciate being given the "best price possible" and it being listed for less online the next day 👌 right back at ya buddy

Terrible customer service and very shady business practices. AJ is the worst and we even tried to still do business with the dealership by speaking with management but to no avail, the pattern of lies and poor customer service continued.

The Service department customer service was exceptional. The staff was very professional and punctual.. They care about the needs of their customers and display quality in their work!

Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.

Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.

Worst experience I've ever had with a dealership! Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I dropped it off! They cracked the info tainment screen, gouged the steering wheel, damaged the passenger side grab bar, dinged the doors, and left grease and dirt all over the interior. They failed to re assemble the center console correctly, leaving noticable gaps in the console and failed to re connect the wireless charging pad. The cherry on top is that we're now waiting on parts with no idea how long it may take. The only reason I have anything to do with this dealership is that I don't feel I have a choice. I'll not pay to repair the things that the dealership damaged. I would recommend that you take your vehicle anywhere else for service! They are running an absolute clown show.

BJ was the best! Stayed in touch, very helpful. Would ask for him next time.

BJ was great and kept me updated on a daily basis. Overall, it was a great experience and would highly recommend BJ.