Reviews
Terrible, worked a deal for a car at $56k he ignored me
Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.
Terrible, worked a deal for a car at $56k he ignored me
Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.
Terrible, worked a deal for a car at $56k he ignored me
Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.
Terrible, worked a deal for a car at $56k he ignored me
Terrible, worked a deal for a car at $56k he ignored me for 4 days. Then said the price went up and they refused to honor the original price that we worked the deal at. Shady car dealership would never recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.
Worst experience I've ever had with a dealership!
Worst experience I've ever had with a dealership! Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I dropped it off! They cracked the info tainment screen, gouged the steering wheel, damaged the passenger side grab bar, dinged the doors, and left grease and dirt all over the interior. They failed to re assemble the center console correctly, leaving noticable gaps in the console and failed to re connect the wireless charging pad. The cherry on top is that we're now waiting on parts with no idea how long it may take. The only reason I have anything to do with this dealership is that I don't feel I have a choice. I'll not pay to repair the things that the dealership damaged. I would recommend that you take your vehicle anywhere else for service! They are running an absolute clown show.
Worst experience I've ever had with a dealership!
Worst experience I've ever had with a dealership! Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I dropped it off! They cracked the info tainment screen, gouged the steering wheel, damaged the passenger side grab bar, dinged the doors, and left grease and dirt all over the interior. They failed to re assemble the center console correctly, leaving noticable gaps in the console and failed to re connect the wireless charging pad. The cherry on top is that we're now waiting on parts with no idea how long it may take. The only reason I have anything to do with this dealership is that I don't feel I have a choice. I'll not pay to repair the things that the dealership damaged. I would recommend that you take your vehicle anywhere else for service! They are running an absolute clown show.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.
BJ was the best!
BJ was the best! Stayed in touch, very helpful. Would ask for him next time.
BJ was the best!
BJ was the best! Stayed in touch, very helpful. Would ask for him next time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
BJ was great and kept me updated on a daily basis.
BJ was great and kept me updated on a daily basis. Overall, it was a great experience and would highly recommend BJ.
BJ was great and kept me updated on a daily basis.
BJ was great and kept me updated on a daily basis. Overall, it was a great experience and would highly recommend BJ.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William was great and honest would go back over and over
William was great and honest would go back over and over again great customer service
William was great and honest would go back over and over
William was great and honest would go back over and over again great customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department is outstanding .
Service department is outstanding . Very helpful and polite . Best service experience i have ever had
Service department is outstanding .
Service department is outstanding . Very helpful and polite . Best service experience i have ever had
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service service service.
Service service service. And knowledgeable techs. BJ my service writer is beyond the best. He has no quit in him to help his customers to the end - for a scheduled appt or emergency, that guy works magic and gets you serviced!
Service service service.
Service service service. And knowledgeable techs. BJ my service writer is beyond the best. He has no quit in him to help his customers to the end - for a scheduled appt or emergency, that guy works magic and gets you serviced!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James did a great job and was friendly.
James did a great job and was friendly. The work was done fast than expected
James did a great job and was friendly.
James did a great job and was friendly. The work was done fast than expected
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words, we are glad James was able to help!
The service at the Land Rover Chantilly has always been
The service at the Land Rover Chantilly has always been great, I have bought and seviced multiple cars at this location. James, my advisor, is always very helpful and does a fantastic job addressing my questions/concerns. I have repeatedly received excellent advise/reminders from James regarding the service of my cars.
The service at the Land Rover Chantilly has always been
The service at the Land Rover Chantilly has always been great, I have bought and seviced multiple cars at this location. James, my advisor, is always very helpful and does a fantastic job addressing my questions/concerns. I have repeatedly received excellent advise/reminders from James regarding the service of my cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! We take pride in providing outstanding service, and we’re happy you had a great visit.