Reviews
Write a reviewVery friendly staff
Very friendly staff straight off the bat. they understood my needs and got me into the right car. Very professional and timely with all the things that needed to be done. They helped me find a car that fit my needs and price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amanda, Thank you so much for taking your time to write a review. Please feel free to call us if there is anything we can do for you.
Awesome Salesperson
I bought a Smart Car Passion. Chris was my initial contact and salesperson was professional with a human touch. I asked many questions and he alleviated any purchase fears I had and I would recommend him to everyone. It was a fantaastic experience and I will return in the future if I need additional vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beverly, Thank you for your business and great review. If there is anything we cna do for you in the future do not hesitate to contact us. Husson Motors
I was just looking.
I litterally have just walked in the door from my visit to Husson Motors in Salem, NH...door to deal to door was 3 hours. I cannot stress enough how pleased I am with this company. I called them this morning, I had a Jeep to sell but needed to replace it with something more economical (and had found a car that I liked on their website), and still get funds back. From the moment Chris picked up the phone, I knew this was the dealer for me (and I am not an easy sell). I had definative numbers in my head and was not deviating from them, no matter what. He asked how fast I could get there and I pulled into their lot within an hour. Within the next 45 minutes we test drove the car I wanted and signed the deal. Never once did he pull the "car salesman act". Again, I am not easy and rejected his 1st offer. He was determined to make this work and went out back and he and Shawn (his Manager) put their heads together. I have no idea how they did it, but am so appreciative that they did. I only met Shawn and only said Hello yet could tell he was kind. I knew that this wasn't "just another sale to meet a quota", they genuinely wanted me to be happy. Where do you get that anymore? Chris is the kind of gentleman you'd want as a friend, seriously. I am a Customer Service Agent and look for that in others. He personified CS, and I am an eternal skeptic but never did I feel anything but comfortable there. I'd brought my 2 dogs (that can be a handful) and they welcomed them and made sure they had water. Told us just to make ourselves at home. Chris was considerate, kind, he listened and empathized with my situation. Never once tried to up-sell me. After the deal was signed the car went out back to Phil (to recon, get ready)I do believe he put me in front of someone else. I watched him as he was washing the car outside (he didn't know I was there). He was meticulous in the was he was paying attention to every detail. You would have thought his Manager was standing right over him, but he was out there just independently working, like this is how he does it every time (and I do believe that). When done he told me that one of my mats was a little messed up so he replaced it and made sure it matched the others. Then he played with my dogs. All the while with a big smile on his face. Honestly, if anyone is in the market for a car, you owe it to yourselves to check them out first. Even if you're "just looking" take a ride to the Rockingham Mall and stop by and check out what they have on the lot. I guarantee there will be no heavy handed salesman stuff. Seriously, go to these guys before you shop around, I wasted a week before I found them and I had a deal and a new (used) car and was back home within 3 hours. And I am still smiling!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, Thank you so much for taking your time to write a review. Please feel free to call us if there is anything we can do for you.
What a great group of people!
What a great group of people over at HUSSON Motors. The salesman I worked with,CHRIS NORMYLE, was knowledgable listened well and helped guide me into a verry, very nice used extra clean vehicle. I love the new {used} car and would/will recomend HUSSON Motors to all of my people and I will use them again in the future... thank you all
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thom, Thank you so much for taking your time to write a review. Please feel free to call us if there is anything we can do for you.
Not a traditional dealership!
Just bought vehicle from these folks. Had done my "homework" prior, and no real issues that I saw. My experience was very good- Chris treated me with respect, and did the best job he could for me. Overall, believe I got a good deal, outside of the finance rate (which was my own fault, given my credit situation), but Chris gave me advice as to options I had with that in the future. The vehicle is exactly as expected, and so far I am very happy. I would recommend Husson Motors to anyone who is looking for decent deals, and if credit-challenged (like I was) they will do their best for you. I doubt I would have done this well had I tried to go to a "traditional" dealership. Again, overall, dealing with Husson Motors has been one of the better car-buying experiences that I have had for quite some time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, Thank you so much for taking your time to write a review. Please feel free to call us if there is anything we can do for you.
Poor service by Shawn
I called in the evening about a Honda Civic for my son , i was told the car was still available, and was told to talk with Shawn when I came in the next morning at 8:30. When my son and I arrived Shawn said the car was being driven by one of the employees and he couldn't get in touch with him. He asked if he could call me when it came back. I believed this car would be ready for my son to drive when we arrived based on the previous night's conversation. I left my number with Shawn and received a call two days later telling me their was a deposit n the car now and he would let me know if it fell through...not happy with the way this was handled!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sir, I have spoken with Sean and the other salesperson that was witness to the incident. You called the day before coming in and Sean who spoke with you asked for your contact information so that he could call you if the car sold or was otherwise unavailable. You refused to supply that information. You came in and the car was at our service center. You got upset and at that time left a business card. After getting the car back we took a deposit on the vehicle as all sales are first come first serve. We did however call you the next day and informed you that a deposit was taken and we would call if that deal did not go through which we did. I am truly sorry if you were not able to see the vehicle when you were here but as I said previously we can not respond if you the customer does not leave contact information.
Buying Experience
8/24/2011 I highly recommend this dealership. I just purchased my 2nd used vehicle from them this week (8/2011). My first vehicle purchased from them was in 2002 (a 4 yr old '97 Ford Explorer that had 65000 miles on it) and it has lasted me 9 years! I just bought a Mercury Mountaineer for great price. The Customer Serivce Rep Chris Normyle was terrific to work with - no sales pressure, showed us only vehicles that had features we were interested in, and very helpful. I will be back for 3rd vehicle in future. sukie46 Malden, MA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sukie, Thank you so much for taking your time to write a review. Please feel free to call us if there is anything we can do for you.