West Kendall Toyota

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2.6
(153 reviews)
Visit West Kendall Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Service Sales
Monday 7:00am–8:00pm 9:00am–9:00pm
Tuesday 7:00am–8:00pm 9:00am–9:00pm
Wednesday 7:00am–8:00pm 9:00am–9:00pm
Thursday 7:00am–8:00pm 9:00am–9:00pm
Friday 7:00am–8:00pm 9:00am–9:00pm
Saturday 7:00am–6:00pm 9:00am–9:00pm
Sunday 8:00am–3:00pm 10:00am–8:00pm
New (888) 250-6571 (888) 250-6571
Used (877) 583-7294 (877) 583-7294
Service (786) 623-5893 (786) 623-5893

Inventory

See all 200 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2018.
West Kendall Toyota in Miami FL Serving Coral Gables Doral Hialeah Hollywood Homestead The Hammocks Palmetto Bay Pinecrest Kendall & West Kendall is a new Toyota and used car dealer with a state-of-the-art facility and excellent customer service.

We will take great care of you with our dedicated staff and specially trained departments. Whether you're looking to buy a new or used car secure financing for your vehicle get your car serviced or buy genuine Toyota parts we can take excellent care of you and make the process simple and stress-free.

Service center

Phone number (786) 623-5893

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–6:00pm
Sunday
8:00am–3:00pm

Reviews

2.6
(153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I recently purchased a vehicle from there.

I recently purchased a vehicle from there. Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came in I went to the dealership. However the day before its arrival the dealership advertised a dealership discount on their website. When i raised an showed them their ad. Which by the way was still active on the internet, they stated "Oh thats management posting that to get people in the door then the sales staff has to tell them thats not going to happen." To me that it illegal. I have bought many car and know the process. It was the same car and the ad. was still active. Bad for the sales staff they on see me or that vehicle again. Only reason why we bought it was because it was exaclty what my wife wanted and we had already been waiting over 5 weeks for it to arrive.​

1.0

Buyer Beware

Tried to purchase a vehicle from this dealer who advertised a price on Truecar and Car.com. The price there is not the price they gave me "out the door"- they added over $3500 in additional cost (not including normal fees). I wouldn't trust these guys...

5.0

Amazing service - arrived at appointed time for my

Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend.

1.0

Terrible service, the treatment is horrible and the wait

Terrible service, the treatment is horrible and the wait is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and without desire to work. We ended up not doing the oil change. It was a horrible experience

1.0

Waited over an hour for a salesman to help me!

Waited over an hour for a salesman to help me! I was never greeted or asked if I needed help, they were all sitting down talking to each other while watching me look at the cars. I would never come back to this dealership!

4.0

Worried

2/5/22 I was with my 2020 tacoma for installing 4 new tires. they told me to wait 2 hours to receive my car finished. About a little more than 2 hours they called me to pay for it and told me to go outside for my car. I had talking with the man at office # 4 who assisted me and told me that in 5 minutes my car will be with me. He told me that two times when I was to see him and half an hour later my car was there. The man who was driving told me that he could not find my car. This is second time that this happens to me with my cars and I think that this dealer has many very skilled mechanics an need to make some changes to improve the return of cars.

1.0

Very untrust worthy. I purchased a Maserati from this...

Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!!

1.0

Rip Off!

Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!!

1.0

This is the worst dealer. We left our Truck in service...

This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just worked on it Tested Positive for Covid-19. putting me and my family's health at risk. The technicians I spoke with have no product knowledge, were rude and provided misinformation. I know this as im a ASE Certified Master Technician my self. As well a Ferrari/ Porsche /Maserati /BMW CERTIFIED Technician. As a High end vehicle Mechanic shop business owner for over 15 years, it is clear when this Dealer is lying and refusing to fix a problem by providing every excuse in the book and shifting blame. I gave them multiple chances to make the situation right even Speaking with the Service Manager Karina directly and nothing got done. She stood behind her Service advisors lies, technicians incompetence and gave us back our broken and potentially dangerous truck unfixed. To add insult to injury, they charged us a $160 diagnostic fee that the service advisor told us we wouldn't have to pay as the fuel pump was covered under the trucks Drive train warranty when we dropped it off. After this experience we have canceled our order for the 2022 Tundra and our TRD Pro 4runner order. WEST KENDALL TOYOTA gives the Toyota brand a bad name. I would advise you to do business elsewhere.

4.0

I am very happy with the way Kennped Landaeta from the...

I am very happy with the way Kennped Landaeta from the service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks.

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