West Kendall Toyota

Andy Suarez helped me with my new lease and turning in my old one. He took all the time I needed and answered all my zillion questions too. Took the time to explain everything too and how it works. This was my first time purchasing from them, but use their service department for years and very happy with them too. I recommend Andy 100% for anyone's new car sales.

If you plan to purchase a car used or new, run the opposite way of this dealership.

the worst dealer of Miami for service a car, big mistake buying service package, i have 3 more service but ii will never come back there, the worst, looks like intentional .

Bought a new Tundra capstone here. The salesmen tried to convince me it got 40 miles to the gallon, common sense tells you it don't! I ended up buying it and ot was way overpriced, but pressure from the wife convinced me to buy it. Damaged a tire 3 months ago they changed it because it had road hazard coverage. On the way home the center cap came off the rim. I went back and complained to them, they said they would order a new one and call me. 2 months later still do not have it. But the problem lies in the service manager, I have contacted him well over 6 times left him voice mails, and other people have sent him emails he will not contact me back. I will be contacting corpratie about how bad this dealership is. I didn't mention any names here but I will during the coprate call!

Terrible service, I won't come back here again. I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they did not respect my order of arrival, nor the appointment I had and they sent me to line up at an office with several people in front that I don't know where they came from......, when I explained to the young woman who was there, she practically told me that that was not her problem..., this is a total lack of respect for customers Because if you have an appointment for 7 in the morning, the time the service opens, you assume that you will be attended to at that time.

Don't waste your time at this dealership. Find another one ASAP. THEY SOLD THE CAR WE HAD RESERVED!!! We went to speak with a sales rep about leasing a car. The sales rep didn't even gives us his name just told us to sit and he would be right back. After waiting for almost 30 minutes, we walked out and left. The online sales team we were chatting with (very good team by the way) asked for us to come back the following week because the vehicle we had reserved (we put $$ down) was ready for pick up. When we arrive we were made to wait, AGAIN, only for them to tell us that THEY SOLD THE CAR WE HAD RESERVED!!! terrible customer service at this dealer. They had no regard for our time and the money we put down for the car we were told was on hold for US. Very disappointing experience.

Kendall Toyota es el dealer de la familia.Todos mis carros me los he comprado en este lugar. El vendedor Ramon Romero me ayudó a encontrar el carro perfecto para mi. Terminé llevándome el Toyota bz4x 2024 y todavía estoy descubriendo cosas nuevas que el carro hace. Estoy encantado con la compra.

Writing to describe recent unfortunate experience at West Kendall Toyota that led to the return of a new vehicle and countless hours of wasted time. I was in the market for a new 4Runner and targeted Google advertising showed me a "new" 2023 4Runner TRD Pro available in last year's special color at this dealership. I called the dealership and was told that the vehicle was already purchased but in case the deal fell through, they would call. A week later, that is exactly what happened. I was told the original buyer was unhappy with the color and walked away. So I went in to purchase the car, assuming all was as advertised. Strangely, the "new" car had 440 miles on it. I was told the vehicle was used in shows but was "new." I loved the color and agreed to the purchase at MSRP, but when I inspected the car there was notable paint damage to multiple panels including scrapes and chips. I was told everything would come out with a buff and they would fix any damaged areas and have the car looking as it should. At this time, I paid for the vehicle with a 20% down payment, financed the remainder, set up insurance, and planned to retrieve the vehicle in a few weeks after I returned from vacation. When I went to take delivery of the vehicle, it was parked outside in the dark next to the dealership. I requested that the vehicle be brought inside to the light so we could adequately inspect the paint and in the light it was evident that the paint was not corrected. In fact, more paint chips were now visible that the car had a good clean. Rather than repainting the panels, it appeared that someone dabbed paint on each of the chipped areas. At this time, the sales manager advised that they did not want to spend the money actually repainting the damage and simply offered to unwind the sale. When I asked if there was another vehicle in another color (the special color was last year's model), the dealership advised that they had no ability to find another car. I was clearly upset. Within a few days, the sales manager called and said that his manager had in turn seen the vehicle, noted that the paint was unacceptable and communicated their plan to paint to vehicle properly. I advised that if the vehicle was repainted, I would still be interested if A) the paint was fixed properly and B) the dealership adjusted the price properly, requesting $1,000 for my hours of wasted time and the depreciation of the vehicle due to repainting. The dealer had no interest in selling the vehicle with the $1,000 requested adjustment. After many requests, I received a refunded check for my down payment and the loan was cancelled. I will say the both the car salesperson and sales manager were polite and professional. But delivering a car in the dark with paint damage is suspicious at a minimum. I wasted hours of my time with this dealership. It's just a car, not a big deal. But I feel it important to notify other potential buyers of this issue, particularly if someone is considering buying that particular vehicle with damaged paint that has been repaired. Whether or not it will be disclosed to a potential buyer is anyone's guess.

had service for toyota tacoma for the first time and lost the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont have actual prrof that somebody stole it in the service department but notice it was gone after the service

Total lack of respect and commitment with customer. On Friday 11/10/23 I saw an advertisement on their website with very good price in a pre owned car. I called to confirm the price and someone called Raul sad the price was OK. On Saturday 11/11/23 I drove from Sunny Isles to there to buy the car. As soon as I asked about the car they sad the price on website was wrong. A mistake. After 15 minutes the salesperson sad they could sell the car by the price I saw + 2 k usd. I accepted the offer. More 15 minutes and a Manager called Gregory came to me saying that it was not possible to accomplish the deal I heard 15 minutes earlier. Total lack of professionalism and respect.