Richardson Motors

This is for Cuba city they kept telling us we was getting n two day later said couldn't get loan. False advertisement not all applicants are excepted

I just traded my 8 year old pick-up for a 2026 GMC Sierra Denali. This was my 21st new car purchase I've made in my life. My experience at Richardson Motors made this experience the best I've ever had. I stumbled on to this dealership looking for a specifically optioned truck and one very similar to what I was looking for came up in my search. I learned the dealership was in Dubuque, IA and I have a neighbor that is from there. I reached out to him and he put me in touch with a personal connection he has at the dealership. The truck I was looking at was on the website, but already spoken for, as I found out when I contacted my neighbor's connection. However, I was asked if I would give them the opportunity to source one for me and, if so, were there any changes I would want from the truck I was looking at. I said there were 3 small changes I'd like if I could order one exactly as I wanted. Long story short, they located the EXACT truck I wanted with those changes, made it very easy to agree on a purchase price and the value of my trade, had the truck shipped into their dealership in a day's time and the team took excellent care of my wife and I in all aspects of the transaction when we made the 3 hour drive down to Dubuque. When the time comes to make my 22nd new car purchase, you can be sure that Richardson Motors will be my first choice in securing that next ride.

I just traded my 8 year old pick-up for a 2026 GMC Sierra Denali. This was my 21st new car purchase I've made in my life. My experience at Richardson Motors made this experience the best I've ever had. I stumbled on to this dealership looking for a specifically optioned truck and one very similar to what I was looking for came up in my search. I learned the dealership was in Dubuque, IA and I have a neighbor that is from there. I reached out to him and he put me in touch with a personal connection he has at the dealership. The truck I was looking at was on the website, but already spoken for, as I found out when I contacted my neighbor's connection. However, I was asked if I would give them the opportunity to source one for me and, if so, were there any changes I would want from the truck I was looking at. I said there were 3 small changes I'd like if I could order one exactly as I wanted. Long story short, they located the EXACT truck I wanted with those changes, made it very easy to agree on a purchase price and the value of my trade, had the truck shipped into their dealership in a day's time and the team took excellent care of my wife and I in all aspects of the transaction when we made the 3 hour drive down to Dubuque. When the time comes to make my 22nd new car purchase, you can be sure that Richardson Motors will be my first choice in securing that next ride.

Had the absolute pleasure of working with Ryan Brendemuehl in purchasing a used Cadillac. He went above and beyond to establish a great deal and get the Cadillac to me out of state. I purchased this vehicle sight unseen and Ryan provided me with detailed video and information. Everything and everyone involved with the purchasing process was informative and helpful. I would highly recommend Ryan and the Richardson Motors team to my family, friends, and anyone looking to purchase a vehicle.

Just bought my second car from Richardson's. Once again it was a very positive experience. Adam P. Was awesome. Very knowledgeable young man and thorough with explaining the features. Even the dreaded financial paperwork process went smoothly.

0 stars. I do not recommend buying from this dealership. Found a truck, made an appt. same day as it was a 90 min. drive. Texted salesperson was on our way & we got to the dealership ahead of our appt. and waited about 30 min for the salesperson and then saw the truck drive by, SOLD! Don’t worry, Salesperson was sorry. Manager said the other person got there first. xx, they knew we were on our way and they sold it out from under us. Salesperson and the manager walked away laughing; definitely not good or honest business.

Oil change and wheel alignment. Only had an alignment scheduled however I asked for an oil change at the dealership, and they accommodated me, Personable Service writer.

When I asked to set up a time to look at the vehicle, Emma Davis, Scheduled me for 11:45 Saturday morning. Saturday morning came so I thought I better call and make sue the vehicle was still available before I drive 80 miles to look at it. When I called I asked to speak to Emma. The salesman laughed and said that's they're AI System that they use for the internet. I said "That's Real Personal!". He laughed again and said he would have to check to see if it was still available and call me back. Several minutes went by and he called me back and said that vehicle had been sold. I was frustrated and told him "I'm sure glad I didn't drive 80 miles to be disappointed"! I said "YOUR SYSTEM SUCKS!" He apologized and said they're system isn't perfect. I think it's part of their tactics of "JUST GET THEM ON THE LOT AND WE'LL SEL THEM SOMETHING!". Because right away the salesman said "is there anything else we could interest you in". I'm sure these tactics work on some people, but not on me! I wouldn't set foot on their Lot after this experience!!!

I have a 2017 Honda CRV that I usually have serviced elsewhere. When the Emission System Problem light came on, I had to use Richardson's service department for the first time. I had a noon appointment and waited 3 1/2 hours to find out they finally had my car with a tech but no diagnosis of the problem yet. Why did it take over 3 hours to get my car to a tech when I had an appointment? I was tired of waiting and decided to just leave my car there overnight. I was offered a ride, but then was told all their drivers were out. I had my husband bring me home and received a phone call shortly after saying they thought the car needed a part for the fuel evaporation system, but they didn't have the part. It would be in tomorrow. I requested they call me the next day to confirm the part was indeed there. Instead I received a text from an unknown number saying my vehicle was ready to be picked up. I had to call to confirm that the text was legit and my car was fixed. The final bill was increased by $24.23 for "shop charge for repair order" that was not in the quote from the previous day. Poor Communication all the way around!

I came to you guys office and they made me wait for more than an hour and a half to tell me to come back because you have computer issues and ask me to call back the next day what I did so that they would tell me that there is no solution for a vehicle that I purchased and which has an engine issue after 3 weeks, do you find this normal? to believe that the engine problem was hidden, under the pretext that I do not have coverage, I call that bad faith, after all this is not is just business for you