Richardson Motors

3.2
(278 reviews)
Visit Richardson Motors
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–8:00pm
Tuesday 9:00am–8:00pm 9:00am–8:00pm
Wednesday 9:00am–8:00pm 9:00am–8:00pm
Thursday 9:00am–8:00pm 9:00am–8:00pm
Friday 9:00am–8:00pm 9:00am–8:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (563) 239-2187 (563) 239-2187
Used (563) 239-2190 (563) 239-2190
Service (563) 239-2193 (563) 239-2193

Inventory

See all 244 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2013.
Richardson Motors would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business.
Where people product and price make ALL the difference!

Service center

Phone number (563) 239-2193

Service hours

Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
Closed
Sunday
Closed

Reviews

3.2
(278 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

We've been loyal customers at this dealership, entrusting

We've been loyal customers at this dealership, entrusting them with servicing our Buick for years. Unfortunately, our recent experiences with their service department have been disappointing. Despite their assurances of fixing issues and conducting thorough test drives, we consistently found ourselves left with the problem unresolved. During our last visit, Mr. Rios attributed the highway shaking to a broken CV Boot Clamp and rear brake issues. However, seeking a second opinion revealed that these diagnoses were incorrect. Instead, it was a misaligned wheel causing the shaking after accelerating over 50 mph. Given the repeated misdiagnoses, I strongly advise against relying on this dealership's service department for repairs. While Lance, the service manager, attempted to rectify the situation, it's concerning that without seeking another opinion, we would have unnecessarily spent over $1,000 on repairs. Ultimately, the root cause of the issue would have remained unresolved, leading to further expenses down the line.

1.0

We've been loyal customers at this dealership, entrusting

We've been loyal customers at this dealership, entrusting them with servicing our Buick for years. Unfortunately, our recent experiences with their service department have been disappointing. Despite their assurances of fixing issues and conducting thorough test drives, we consistently found ourselves left with the problem unresolved. During our last visit, Mr. Rios attributed the highway shaking to a broken CV Boot Clamp and rear brake issues. However, seeking a second opinion revealed that these diagnoses were incorrect. Instead, it was a misaligned wheel causing the shaking after accelerating over 50 mph. Given the repeated misdiagnoses, I strongly advise against relying on this dealership's service department for repairs. While Lance, the service manager, attempted to rectify the situation, it's concerning that without seeking another opinion, we would have unnecessarily spent over $1,000 on repairs. Ultimately, the root cause of the issue would have remained unresolved, leading to further expenses down the line.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

We've been loyal customers at this dealership, entrusting

We've been loyal customers at this dealership, entrusting them with servicing our Buick for years. Unfortunately, our recent experiences with their service department have been disappointing. Despite their assurances of fixing issues and conducting thorough test drives, we consistently found ourselves left with the problem unresolved. During our last visit, Mr. Rios attributed the highway shaking to a broken CV Boot Clamp and rear brake issues. However, seeking a second opinion revealed that these diagnoses were incorrect. Instead, it was a misaligned wheel causing the shaking after accelerating over 50 mph. Given the repeated misdiagnoses, I strongly advise against relying on this dealership's service department for repairs. While Lance, the service manager, attempted to rectify the situation, it's concerning that without seeking another opinion, we would have unnecessarily spent over $1,000 on repairs. Ultimately, the root cause of the issue would have remained unresolved, leading to further expenses down the line.

1.0

We've been loyal customers at this dealership, entrusting

We've been loyal customers at this dealership, entrusting them with servicing our Buick for years. Unfortunately, our recent experiences with their service department have been disappointing. Despite their assurances of fixing issues and conducting thorough test drives, we consistently found ourselves left with the problem unresolved. During our last visit, Mr. Rios attributed the highway shaking to a broken CV Boot Clamp and rear brake issues. However, seeking a second opinion revealed that these diagnoses were incorrect. Instead, it was a misaligned wheel causing the shaking after accelerating over 50 mph. Given the repeated misdiagnoses, I strongly advise against relying on this dealership's service department for repairs. While Lance, the service manager, attempted to rectify the situation, it's concerning that without seeking another opinion, we would have unnecessarily spent over $1,000 on repairs. Ultimately, the root cause of the issue would have remained unresolved, leading to further expenses down the line.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Josh, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. The Richardson Motors Team.

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5.0

Service

They were very quick with service and on time and completed it with the cost projected to be

5.0

Service

They were very quick with service and on time and completed it with the cost projected to be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Best, The Richardson Motors Team.

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1.0

My wife had a 10am appointment this morning for an oil

My wife had a 10am appointment this morning for an oil change and look at tire that was out of balance. 2 hours later, they haven't even looked at the car. I STRESS SHE HAD AN OPPOINENT. I have NEVER heard of this in the 40 years I have been driving. She has a 2016 Pilot Elite and we are going to trade it in for a new vehicle. Since she was there killing 2 unnecessary hours, she walked around lot looking. Not one person came out to answer questions or show her vehicles. Guess where we will NOT be looking for a new vehicle. Richardson Motors! THEY SUCK. THEY ARE THE WORST IN DUBUQUE.

1.0

My wife had a 10am appointment this morning for an oil

My wife had a 10am appointment this morning for an oil change and look at tire that was out of balance. 2 hours later, they haven't even looked at the car. I STRESS SHE HAD AN OPPOINENT. I have NEVER heard of this in the 40 years I have been driving. She has a 2016 Pilot Elite and we are going to trade it in for a new vehicle. Since she was there killing 2 unnecessary hours, she walked around lot looking. Not one person came out to answer questions or show her vehicles. Guess where we will NOT be looking for a new vehicle. Richardson Motors! THEY SUCK. THEY ARE THE WORST IN DUBUQUE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Complait on how they treated me and for having tr

This place xxxxen sucks. They don't stand behind there coustmers. They sold me a car that already having xxxxing problems. They just suck I'm not going back. Worse place to go.

1.0

Complait on how they treated me and for having tr

This place xxxxen sucks. They don't stand behind there coustmers. They sold me a car that already having xxxxing problems. They just suck I'm not going back. Worse place to go.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Good sales staff bad everything else

Drove a 100 mi for recall work after they contacted me 6 times, i was told by 2 different people l could drop it off early and i could have a loaner,get there and I’m told those people had no authority to tell me that and no loaner.I cancelled and walked out never to return again.

2.0

Good sales staff bad everything else

Drove a 100 mi for recall work after they contacted me 6 times, i was told by 2 different people l could drop it off early and i could have a loaner,get there and I’m told those people had no authority to tell me that and no loaner.I cancelled and walked out never to return again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danab, thank you for providing feedback on your recent visit. We apologize for any inconvenience you may have experienced. Please reach out to us at your earliest convenience so we can move forward in a positive direction. The Richardson Motors Team.

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5.0

The service representatives are resourceful and quick to

The service representatives are resourceful and quick to respond with more than satisfactory results that other dealers were unable to provide..

5.0

The service representatives are resourceful and quick to

The service representatives are resourceful and quick to respond with more than satisfactory results that other dealers were unable to provide..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great welcome manners!

Great service man at the desk! He knows his duties and is spot on! Not too much pressure to have things done for which I did not have the time at that time. It is clear that he is well schooled in greeting and helping clients!

5.0

Great welcome manners!

Great service man at the desk! He knows his duties and is spot on! Not too much pressure to have things done for which I did not have the time at that time. It is clear that he is well schooled in greeting and helping clients!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Helga, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. The Richardson Motors Team.

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1.0

I need a new key fob. I’ve been trying to get one through...

I need a new key fob. I’ve been trying to get one through my local dealership Richardson Motors. I’m actually pretty glad they ordered the wrong key for me, because now I won’t have to deal with worrying going on with my car. I’ve was given two quotes, one when they were expecting my key fob. That one was reasonable. The next was when I took my car in to get the key cut and programmed, that one was the crazy insanely high one. The team, especially the receptionists, are extremely unprofessional. What’s the point of even having a receptionist if you’ve got an automated system that tells you what number to push for what you’re looking for? Also what’s the point of having glass doors if you’re not going to look out of them? I still cannot believe I was told “I’ll have to go look for your car.” Even though I parked it right outside the main bay. Like I said before, I’m actually pretty thankful they ordered the wrong part for me.

1.0

I need a new key fob. I’ve been trying to get one through...

I need a new key fob. I’ve been trying to get one through my local dealership Richardson Motors. I’m actually pretty glad they ordered the wrong key for me, because now I won’t have to deal with worrying going on with my car. I’ve was given two quotes, one when they were expecting my key fob. That one was reasonable. The next was when I took my car in to get the key cut and programmed, that one was the crazy insanely high one. The team, especially the receptionists, are extremely unprofessional. What’s the point of even having a receptionist if you’ve got an automated system that tells you what number to push for what you’re looking for? Also what’s the point of having glass doors if you’re not going to look out of them? I still cannot believe I was told “I’ll have to go look for your car.” Even though I parked it right outside the main bay. Like I said before, I’m actually pretty thankful they ordered the wrong part for me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Very quick in communication. Very easy to deal with. I am...

Very quick in communication. Very easy to deal with. I am sure if I have any issues in the future they will be helpful as well. Impressed with friendliness and their speed

5.0

Very quick in communication. Very easy to deal with. I am...

Very quick in communication. Very easy to deal with. I am sure if I have any issues in the future they will be helpful as well. Impressed with friendliness and their speed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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