Richardson Motors

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 AM

Richardson Motors Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 AM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 AM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2013

Richardson Motors is a family owned and operated GMC, Buick, Cadillac, and Honda new and used vehicle dealer and service

...

center. We have proudly served the Dubuque and surrounding communities for over 50 years.

"Where people, product, and price make ALL the difference!"

Service

Tire Rotation

$39.95

Wheel Balance

$39.95

Car Wash

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
248 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    February 12, 2019

    After a week we got our car, they charged us for remote battery replacement and broken wiper. We are still on warranty so why charged us. Made several... calls both for the sales guy and services but they just ignored us... i think social media is the place to vent this kind of treatment. Very disappointed.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We apologize for the post-sale experience being anything less than exceptional, and we thank you for the honest feedback. We'd like to try and make th...e situation right if you wouldn't mind contacting us and asking for a sales manager.

  • 5.0 out of 5
    December 18, 2018

    Mosied on in at scheduled time, gave me a car to use, repairs done swiftly, everyone courteous. Couldn't have been a better experience!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Quick and efficient is what we like to hear, Tim! Thank you for leaving your 5-star rating, and trusting us with your vehicle.

  • January 9, 2019

    Darren was our salesman and he was great. He did a great job explaining all the features of my new CRV and I love it! I would definitely recommend Richardson... Motors to anyone looking for a new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's what we like to hear, Linda! Thank you for taking the time to review us. We'll pass on the good word to Darren!

  • 5.0 out of 5
    December 1, 2018

    These guys are the best in the business! Im a single woman who never gets pushed around here. My last 2 cars habe come from Scott Doc Dannit. I will never... go anywhere else. He and the finance team did thier best to get me into the right car each time. I never felt pressured. Ypu become family when you purchase cars from Richardsons!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Beth, we greatly appreciate your continued business and the kind words regarding Scott and our dealership. From sales to service, we'll be glad to hel...p with any future needs!

  • 5.0 out of 5
    November 21, 2018

    Tom Sladky at Richardson’s is an excellent salesperson. Finance office is also very professional and efficient. Would recommend Richardson’s and Tom... Sladky to anyone. Richardson’s is first class!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Honda Fan! We'll let Tom and the finance office know to keep up the good work!

  • 5.0 out of 5
    November 15, 2018

    Had a less than stellar experience the first time we stopped in. The salesman was okay during our first test drive. He seemed upset when we wanted to... think about it, and when I emailed back stating we were going to look at more expensive vehicles, we never heard from him again. Common sense would to offer us iget vehicles to look at. A couple months later we're stopped back in and met with Chad (Vern). He took us for test drives in the vehicles we inquired about and also gave us other options we hadn't thought about. The whole team was able to bring the price down to where we were comfortable (with trade-in). We had to stop in a couple different times for different things, ...and Chad was very accommodating- even offering to come in on his day off. A brake light was out and were stopped in and out was fixed (no questions asked) in about 10 minutes. Our 2nd experience more than made up for our first! We will definitely be back when it's time to trade- in our next vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kim, we greatly appreciate you leaving your honest review from both experiences. Your less-than-perfect stop let's us know where improvement is needed..., while your latest visit with Vern shows us exactly what to strive for. Enjoy the new vehicle, and we look forward to serving you again!

  • 5.0 out of 5
    November 11, 2018

    I had excellent service and help at Richardson. Chris Cruse, the salesperson with whom I worked, was knowledgeable, intelligent, fun and extremely nice.... I will return to Richardson and ask for Chris again the next time I want to buy a car. Dennis, the manager, was also outstanding. He was/is helpful and no nonsense.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kristine, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look... forward to seeing you back again in the future. Take care! The Richardson Motors Team.

  • 5.0 out of 5
    November 6, 2018

    Pat, Matt, Avery and Sam were all great to deal with and we got a fair price for the vehicle. Paperwork was done in a timely and efficient manner.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car, JN, and thanks for choosing our dealership! Regards, The Richardson Motors Team.

  • 5.0 out of 5
    October 26, 2018

    "Doc" assisted us in getting a great deal and went the extra mile! Once a price was agreed upon, finance quickly wrote up the contract.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful feedback, CZ. We always strive to go the extra mile for our customers. Feel free to let us know if you have any questions... about your vehicle. Regards, The Richardson Motors Team.

  • 5.0 out of 5
    October 17, 2018

    I was looking for a good used vehicle. I went in with an older truck. Sam showed me several nice terrains. I’m now the owner of a 2016 terrain. Great... sales they go the extra steps to take care of you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, congratulations on the Terrain, and a big Thank You for choosing us to do business! We will notify Sam and the rest of the team of your positive... experience!

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