Gordon Chevrolet

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
374 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 23, 2019

    We spent all day shopping for a vehicle and maybe encountered a dozen dealerships. We just happened to stop by Gordons on the way home as a last resort.... I could not be happier. Oscar Cisneros was the sales rep we dealt with and of all the people I'd spoken to that day, Oscar was by far the most respectful and down to earth. After getting a great deal on my Jeep, I realized driving home that night that my tag light was out. Gordons Chevrolet was willing to fix it the next business day with no cost to me. I have been a die hard Dodge fan all my life but I definitely would rate this dealer as a "would buy from again".

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your... next visit! Congratulations again!

  • 5.0 out of 5
    August 17, 2019

    First time car buyer and it was a great experience! It was my first stop and thankfully my only stop! Found a car I loved and within my budget. Very friendly... staff! I had the privilege of working with Mike, Tammy, and Vickie! The entire staff was helpful! Thank you, Gordon Chevrolet for making my car buying process a smooth one! I’ll be back for sure in the future. Thank you again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit...! Thank you again for choosing Gordon Chevrolet - Orange Park and we hope to see you again.

  • July 5, 2015

    Our family visited Gordon Chevrolet Orange Park to take a quick look at a used Silverado that we had seen for sale on the internet. We ended up purchasing... the vehicle that same day. This was one of the more pleasant car buying experiences we have ever had. We did not feel at all pressured to purchase the vehicle. In fact, our Sales Rep Danny Sullivan made us feel like family and made our little one as comfortable as possible throughout the 'tedious' purchasing process. If we need another Chevrolet in the future, this will certainly be our first stop.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    May 22, 2019

    In the middle of the night I found a great deal on a Chevy SSR at Gordon. Just what I was looking for at a great price. I was told a salesperson would... call me the next day. The salesperson called me and told me that she would check into the vehicle and get back to me. She did not mention that they had any other parties interested and I appeared to be first in line. She called me back to tell me that the dealership was evaluating if they wanted to sell the car or not due to mechanical issues. I decided I would make an offer on the car regardless of the mechanical issues because it was a great deal and I could get the car fixed myself. When I called back to discuss it with the saleperson, she said the car was already sold to a wholesaler. I absolutely hate this kind of stuff. Why do dealerships advertise cars for sale that are really not for sale? I hope someone from Gordon sees this posting and reads it and looks into what really happened.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Unfortunately this vehicle was automatically posted prior to management review. Once it was evaluated both for condition and parts availability, the d...ecision was made to accept an original offer. Please accept our most sincere apology.

  • 5.0 out of 5
    January 29, 2019

    Great service and help on purchasing a new car. Kurk, Vinny and Vickie were knowledgeable, and helpful. Would recommend to anyone. Vinny if I had any... problems before he called me to see how I was doing to give him a call.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gordon Chevrolet - Orange Pa...rk and we hope to see you again.

  • 5.0 out of 5
    January 27, 2019

    I stopped at Gordon Chevy after looking all over jaxonville Florida almost hopeless trying to find a decent used truck. Every place I stopped at the trucks... were either WAY over priced, too beat up or super high mileage or all 3. I walked in the door and was immediatly greeted at the door with “hey how are you? Can I help you with anything? I told them what I was looking for and the position I was in for what I was trying to find. At first the salesman MIKE CRAFTON said he wasn’t sure but immediatly started to dig to be sure. He told me to follow him to the back to see about the trucks that weren’t on the lot or in the system yet and explained on the way that they might not have anything but to please tell him what I was looking for so he could help me find what it was I was looking for. (True sincerity I could tell) The first truck we saw was a 04 Dodge Ram. WITH ONLY 64k MILES!!! Beautiful truck absolutely flawless! I test drove the truck and loved it BEST STRAIGHTEST DRIVING TRUCK YET. I asked if he could get me approved and he said “we can try our best!” I filled out the app and got a prompt approval. Once the approval it was time to talk numbers I thought “oh boy here comes the doom and I love that truck” they worked with me so much and really helped me out! Gave me an EXCELLENT price on my trade in and gave me EXCELLENT options for payment and term of payment. These guys stayed after closing time just to give me time to fill out as much paperwork as I could with the info I had at the moment. The next day I went in to finish up the paperwork and actually thought I was going to pick up the truck and to my surprise they had it in service put new brakes all the way around 4 new tires and made sure that truck was RIGHT and NEEDED NOTHING before I left. I still haven’t picked up my truck yet do to situation but I CAN HONESTLY SAY THESE GUYS CARE AND DO BUSINESS RIGHT! THEYRE UP FRONT, POLITE, VERY PROFESSIONAL, QUICK, ON POINT AND UNBELIEVABLY NICE TO HAVE CONVERSATION WITH. TALK ABOUT GOOD SERVICE, IT CANT BE PUT IN WORDS! MIKE CRAFTON THANK YOU YOURE SO AWESOME MAN AND THANK YOU GORDON CHEVY FOR EVERYTHING YOU DID TO WORK WITH ME COULDNT BE HAPPIER!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing Gordon Chevrolet - Orange Park and we hope to see you again soon!

  • 1.0 out of 5
    September 26, 2018

    I bout a Chevrolet Volt from Gordon Chevrolet in Orange Park on Sat. Sept 22 and called back on Wed. Sept.25 with some question about the car. After being... told several different things from several different people I was finally told there was really only one person that knew anything about the car and he was out of town till next week

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your comments and for taking our call earlier. As discussed, we sincerely apologize for failing to answer your questions to your satisfa...ction today. We will use your critique as a training opportunity and make sure our sales consultants enhance their product knowledge training. We do have one technician that has been certified by General Motors as our Volt Specialist. He is away at training but it seems that it was not explained right on the phone. We fell short of our normal standards of excellence with you today and we hope you will consider giving us a second chance to address any and all concerns.

  • 5.0 out of 5
    June 30, 2018

    Just wanted to thank Brad Pouliot for all the great help very quick to explain what was needed to be done to our truck, able to give us a break down of... what repairs and cost for each.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your review of our Service Team! It was our pleasure to assist you and we look forward to seeing you again soon. Thank you again for cho...osing Gordon Chevrolet!

  • 5.0 out of 5
    June 29, 2018

    Have purchased numerous vehicles from Gordon Chevrolet over the past 30 plus years. Outstanding customer service in all areas of this business. Although... I have not purchased a vehicle in a number of years, I continue to take my vehicles to Gordon's for maintenance and service. Everyone is always friendly, courteous and helpful. With as many customers as they see, it is really impressive that I am greeted with a smile and by name. Although all of the service reps are helpful, Brad Pouliot is my "go to" person. No matter how busy they are, he always seems to get my vehicles in and out in a timely manner. He maintains contact with me on the status while it is being serviced and then reviews everything that was found and completed. He has outstanding customer service and is a people person....He is definitely an asset to the operation...Outstanding dealership with courteous and professional employees.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review of our Sales and Service Departments. It is ways our pleasure to assist you and we look forward to seeing you again soon. Th...ank you again for choosing Gordon Chevrolet!

  • 5.0 out of 5
    June 29, 2018

    Returning customer of Gordon Chevrolet.purchased numerous vehicles over the past 30 plus years... outstanding customer service in all areas. Although... I haven't purchased a vehicle in a number of years, I still take my vehicles there for service. Everyone is always friendly and helpful. As many people as they deal with, it's really impressive when they greet you by name and with a smile. Most recently I have been dealing with Brad Pouliot....very friendly, knowledgeable and personable person. No matter how busy they are, he always finds a way to work my vehicle in to the schedule. He's my "go to" person in the service department...Outstanding dealership and employees

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review and for your customer loyalty over the years. It was our pleasure to assist you and we look forward to seeing you again soon.... Thank you again for choosing Gordon Chevrolet!

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