Reviews
Write a reviewI only trust Gordon Chevrolet to service my vehicle.
I only trust Gordon Chevrolet to service my vehicle. Their service department is amazing and Richard S is a wonderful and trustworthy employee. He takes care of me and very honest. I would never go anywhere else for my maintenance or repairs. I miss Al a lot but Richard has really eased my mind about continuing services with this dealership.
I only trust Gordon Chevrolet to service my vehicle.
I only trust Gordon Chevrolet to service my vehicle. Their service department is amazing and Richard S is a wonderful and trustworthy employee. He takes care of me and very honest. I would never go anywhere else for my maintenance or repairs. I miss Al a lot but Richard has really eased my mind about continuing services with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent and prompt service.
Excellent and prompt service. Easy to get service appointment and did a very good job to solve the problems.
Excellent and prompt service.
Excellent and prompt service. Easy to get service appointment and did a very good job to solve the problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill at Gordon was amazing
I loved working with Bill. It was a great experience. I recommend every one go to Gordon Chevrolet for your next purchase and definitely ask for Bill. He was no pressure and easy to work with.
Bill at Gordon was amazing
I loved working with Bill. It was a great experience. I recommend every one go to Gordon Chevrolet for your next purchase and definitely ask for Bill. He was no pressure and easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5 stars and kind words! Bill is an invaluable member of our team and we appreciate all that he does for our guests. Thank you for choosing Gordon, and have a great day!
Buying experience
Very satisfied with Bill and Gordon Chevrolet,they were great people to work for and I highly recommend Bill for your next vehicle purchase . Great service
Buying experience
Very satisfied with Bill and Gordon Chevrolet,they were great people to work for and I highly recommend Bill for your next vehicle purchase . Great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review Carol! We are glad to hear you are so satisfied with your visit, and we thank you for your recommendation of Bill and our dealership! It was our pleasure to serve you, and we thank you for choosing Gordon!
Great experience
Nothing but great things to say about our experience. Bill was awesome. He was very knowledgeable and honest. Will definitely bback when I'm in the market for a car.
Great experience
Nothing but great things to say about our experience. Bill was awesome. He was very knowledgeable and honest. Will definitely bback when I'm in the market for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the review! We are glad to hear that you had such a positive experience with us, and we will pass along your kind words to Bill and the team. We look forward to your next visit, and hope you have a great day!
Incompetent Service Advisor
Up until my most recent experience I would have recommended Gordon Chevrolet. I have had two older cars serviced by them and a family member has bought cars from them, all good, until now. My chief complaint is one of the Service Advisors, Joey. I brought the car in for a brake issue, which I knew from dealing with dealers would be costly, but I like the most knowledgeable people working on my cars whether new or old. After agreeing to a complete brake job and saying no to a complete front end rebuild I get a phone call the following day after turning the rotors telling me that the parking brakes also need to be replaced ( Joey tells me that is choice one) or I can have them take the parking brake out (his words, "might as well since it's not working anyway), this is choice two that he offers me. Two thousand dollars and they couldn't figure out why it didn't rub before, but now rubs and will make noise. I have had two previous service advisors who I trusted and got great service. Avoid Joey, he will treat you like your stupid ("I don't know if you've ever had a brake job before"), condescending and just tries to get you to spend the most money possible to get your vehicle on the road. I've lost confidence in Gordon if they condone Joey's actions and lack of respect of the customer. I spoke with Tim the Service Manager, very personable, very professional. Gordon needs to get rid of Joey before they lose more clientele. Customer Service score is due to Joey and the fact that I had to deal with him to get my car back and pay my bill and that he didn't say anything positive or contrite.
Incompetent Service Advisor
Up until my most recent experience I would have recommended Gordon Chevrolet. I have had two older cars serviced by them and a family member has bought cars from them, all good, until now. My chief complaint is one of the Service Advisors, Joey. I brought the car in for a brake issue, which I knew from dealing with dealers would be costly, but I like the most knowledgeable people working on my cars whether new or old. After agreeing to a complete brake job and saying no to a complete front end rebuild I get a phone call the following day after turning the rotors telling me that the parking brakes also need to be replaced ( Joey tells me that is choice one) or I can have them take the parking brake out (his words, "might as well since it's not working anyway), this is choice two that he offers me. Two thousand dollars and they couldn't figure out why it didn't rub before, but now rubs and will make noise. I have had two previous service advisors who I trusted and got great service. Avoid Joey, he will treat you like your stupid ("I don't know if you've ever had a brake job before"), condescending and just tries to get you to spend the most money possible to get your vehicle on the road. I've lost confidence in Gordon if they condone Joey's actions and lack of respect of the customer. I spoke with Tim the Service Manager, very personable, very professional. Gordon needs to get rid of Joey before they lose more clientele. Customer Service score is due to Joey and the fact that I had to deal with him to get my car back and pay my bill and that he didn't say anything positive or contrite.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Mr. H----, We were sorry to read this review. Based on your conversation with Joey when you picked up your vehicle, he thought all misunderstandings had been cleared up. Joey sincerely regrets you felt he was condescending toward you. He, like all of our service advisors, is not a technician, and must pass on information that is presented to them; both to and from the techs. Sometimes that information is interpreted or communicated imperfectly. That may have been part of the problem in this case. Nevertheless, we all try to do our best to service our customers. If we make mistakes we try and correct them as Tim did with you on the phone. We hope you will come back and if so, please feel free to use a different advisor.
I purchased a used car from them and requested a
I purchased a used car from them and requested a maintenance plan for the vehicle. The sales person said I would receive an offer for a maintenance plan during the closing of the purchase. That never happened. When I called back 3 days later the sales person said it was too late and I couldn't get one. I had the car inspected at the Daytona Beach Ford dealer and they found a leak in the A/C system that would cost over $1600 to fix. In my view Gordon Chevrolet is abusive to senior citizens and military veterans.
I purchased a used car from them and requested a
I purchased a used car from them and requested a maintenance plan for the vehicle. The sales person said I would receive an offer for a maintenance plan during the closing of the purchase. That never happened. When I called back 3 days later the sales person said it was too late and I couldn't get one. I had the car inspected at the Daytona Beach Ford dealer and they found a leak in the A/C system that would cost over $1600 to fix. In my view Gordon Chevrolet is abusive to senior citizens and military veterans.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I always choose to get my service done here because they
I always choose to get my service done here because they care about their customers and do fast and quality service. They have great service advisors like Corey McNinch, who went out of his way to ensure I was properly taken care of. He helped me quickly identify the issue and got my truck fixed in one day. He also searched around to find a large vehicle for me just incase the repairs took longer. Its service advisors like him that make me feel that Gordon Chevrolet is trust worthy and reliable place to handle all your vehicle needs.
I always choose to get my service done here because they
I always choose to get my service done here because they care about their customers and do fast and quality service. They have great service advisors like Corey McNinch, who went out of his way to ensure I was properly taken care of. He helped me quickly identify the issue and got my truck fixed in one day. He also searched around to find a large vehicle for me just incase the repairs took longer. Its service advisors like him that make me feel that Gordon Chevrolet is trust worthy and reliable place to handle all your vehicle needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding Servicd
Overall was an outstanding experience. Timely service, outstanding customer service. All of my questions were answered max. I will definitely continue servicing my truck at this location. Corey McCaninch went above and beyond.
Outstanding Servicd
Overall was an outstanding experience. Timely service, outstanding customer service. All of my questions were answered max. I will definitely continue servicing my truck at this location. Corey McCaninch went above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the 5 stars, Michelle, and for the kind words! We are so glad to hear that you had such a positive experience with us, and we will pass along your comments to Corey and the team. Thank you for choosing Gordon, and have a great weekend!
Excellent service, knowledgeable and professional!
Excellent service, knowledgeable and professional! I would absolutely recommend this dealership to anyone in the market for a new vehicle! Steven Glisson and the crew are great!
Excellent service, knowledgeable and professional!
Excellent service, knowledgeable and professional! I would absolutely recommend this dealership to anyone in the market for a new vehicle! Steven Glisson and the crew are great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car