We were in the middle of a road trip to Mesa Arizona and Shane was very helpful in helping us troubleshoot some sounds we were hearing in our vehicle over... the phone.
I was told my cracked manifold would be fixed on a "We Owe You" document on purchase of my vehicle. Only repaired one side and I was told there was nothing... wrong with the other side. It went from me being told there was nothing wrong with it, to we only fixed the side that was making the loudest noise, to we have already stuck a bunch of money in this and the general manager has said we will not fix the other side. The noise is very noticeable upon starting the vehicle and when stepping on the accelerator. I was told I agreed to purchase the vehicle as is, which I did not. I agreed to purchase the vehicle if the manifold was fixed, as I would not purchase it sounding like that. I was not at anytime informed they were only fixing one side. I know now why they were in such a hurry to get the papers signed that same day so I was locked in no matter what. Hind sight being 20 I will never do that again. The service department stated they put new rear brakes in also that noticeably cause a feeling like they are sticking/catching when taking off from a stop. I was also told there was nothing wrong with them also. I have had previous good experiences there and that is why I went back. I will now never purchase another vehicle from this facility and will never recommend the service department to anyone. I had recommended them to a friend, but was able to contact them and let them know what happened before they went there.
I own a Honda and have always taken it to AW for service, even though I didn't buy it there. The service department is top-notch. They really listen to... your concerns and are straight forward with the diagnosis and cost. There are no surprises at the cashier window like at other dealerships. Everything at AW is clean and welcoming -- it's obvious that the people in charge care about customer satisfaction .. The shuttle vehicles are clean, the restrooms are clean, the service waiting area is clean. The waiting area is, like someone else said, like your own living room at home. Real chairs, not doctor office chairs. Great coffee. Lots of reading material and internet access. It's relaxing to wait for my service to be completed. Everyone on the staff is friendly and it's obvious that they really care about their jobs. The shuttle is fast and the drivers are friendly and easy to talk to -- which makes you feel at ease. The office staff is quick and knowledgeable. I've never had to wait in a line to pay for my vehicle.
Kathleen, Thank you very much for your continued patronage and for taking the time to let us know how your past service visits have gone. We strive he...ard to drive excellence in customer service throughout our dealership, and it is always great to hear when those efforts show. We hope that you continue to have wonderful experiences with our dealership, and if there is ever anything that we can do to improve our services, please just let us know.
The manager Mike Hefel sold us a warranty that was not accurate. He told us it was 100% parts and Labor covered with no deductible. We used the warranty... and the warranty company didnt cover 100% of the parts leaving us almost $400 to pick up. When we called Anderson weber and told Mike Hefel about it he said he would take care of us and told me to go pay the bill, get my car back and send him a copy of the bill and he will reimburse me via check in the mail the following day. The next day I get an email saying the part was over charged (it was the same price at several other dealerships so it wasnt over charged as he claimed) so he wasnt going to reimburse me for the full amount but he would reimburse me for roughly half for taxes and shop supplies. After waiting several days and not getting a check from them I emailed him back asking the status of the situation. Mike hefel replied back saying he decided he wasnt going to reimburse me anything and offered a "sorry for the inconvenience" instead. (Because that "sorry" covers the car payment money I used to go get my car out of the shop when he said he would repay me initially) Do not go here and if you do, DO NOT buy the ASC warranty. Look them up, this company has a history of not paying the full bill or playing "technicality" word games to get out of covering something.
Not happy after purchasing 4 new tires on my RAV4 that the dealership does not provide free tire rotations during routine maintenance. I will no longer... take my vehicle back to this dealership for maintenance or consider purchasing a new vehicle in the future. Service staff has been friendly, just do not like the dealership position on new tire purchases.
Adam Tigges was very professional through the car buying process. He was genuinely concerned that I found the car I was looking for, and did not try and... sell me a car I did not want. His honesty was greatly appreciated, as well as his service after the sale. It was actually a very enjoyable experience. Thanks Adam!
I just recently purchased a new Corolla from Anderson-Webber Toyota Scion Lincoln in Dubuque Iowa. I had an awesome experience with Adam Tigges helping... me every step of the way! Although the dealership did not currently have the exact car I was looking for, Adam found the exact car I wanted along with all the features I was looking for and he found it for a better price than the other dealerships I spoke with offered me. Adam really worked with my budget and made it possible for me to get the car I really wanted by finding the best deals. The best part is it only took a few days to do all of this!! Adam made buying a car less stressful as he took it apon himself to find me exactly what I was looking for. I couldn't be happier with the corolla and my experience purchasing it. I would highly recommend the dealership and Adam Tigges to everyone!!
We went to the dealership on a fact finding mission to test drive a Rav4. We met Adam, very personable, ask us questions on what we were looking for in... a Rav4. He took us to there inventory, did a complete walk around explaining all the mechanical details as well as Toyota's safety ratings on the vehicle. Took a test drive, returned and decided lets see what kind of a deal we can make. Pleasantly surprised how easy it was to negotiate with Adam and their staff. Felt we received a fair offer on our trade in so we completed the deal. We left that day with a new car, remember we went there on a fact finding mission but got a deal we couldn't refuse. Adam was very welcoming, friendly and professional. After our deal was completed, he has a history of taking pictures with his clients by their new car. I'm a huge Bucky Badger fan, Adam was even good natured enough to pose with a Bucky emblem in a picture of the two of us. Hopefully he won't be harassed too much. I highly recommed if you are looking for a new or used Toyota, Visit Anderson Weber and ask for Adam Tigges, I know you will have a great experience as we did.
Dennis, Thank you very much for taking the time to let us know how your experience at our dealership went. We love hearing when our customers have gr...eat experiences as you did with Adam, who always proves he will do anything for his customers, even posing with a Bucky the Badger! We promise to take it easy on him for it. Please let us know if there is anything we can do in the future to assist you, and enjoy the new RAV4!
I just purchased a new Toyota Prius V. This is my very first new car. I will be 84 years old in November and am very excited about it. Lori made my experience... enjoyable and she help me a great deal in making these first few days comfortable for me. Thanks Lori, Gloria Pline.
Congratulations on the new car Gloria! We're glad to hear you had such a great experience with Lori and our dealership. Please let us know if there is... anything additional we can do to assist you. We look forward to seeing you when you come in for your Toyota Care maintenance services.
Was very happy with our salemen Adam . There was not a van in there stock that we were looking for but he found one for us. When it came in it has a windowshield... problem but t was taken care of. We are happy with our new van and we are sure if anything comes up we will be taken care of with speed and care.
Thank you very much for your business. Our salesmen have proven to be very good at finding our customers the perfect vehicle, and we're always happy t...o hear when that dedication to driving excellence shows through. If there is anything we can do to assist in the future, please do not hesitate to let us know.