Reviews
DO NOT BRING YOUR CAR FOR SERVICE HERE!
DO NOT BRING YOUR CAR FOR SERVICE HERE! SCAM ALERT!! Brought my car into the Jack Daniels Kia service department. They gave me the run around and tried to tell me that even though the problem with my engine should be covered under warranty, that the dipstick showed too much oil in my oil tank and so it voids the warranty… there is no way that my mechanic put so much oil in that it caused an engine malfunction. I had to call them 10 times to get clear answers and felt like I was being lied to. When I said I would come get my car and have it brought somewhere else to be repaired they said I had to pay a $189 diagnostic fee (which I was never informed of) in order to pick up my car. These guys are CON MEN trying to charge me $1880 for a repair that should be covered under warranty.
DO NOT BRING YOUR CAR FOR SERVICE HERE!
DO NOT BRING YOUR CAR FOR SERVICE HERE! SCAM ALERT!! Brought my car into the Jack Daniels Kia service department. They gave me the run around and tried to tell me that even though the problem with my engine should be covered under warranty, that the dipstick showed too much oil in my oil tank and so it voids the warranty… there is no way that my mechanic put so much oil in that it caused an engine malfunction. I had to call them 10 times to get clear answers and felt like I was being lied to. When I said I would come get my car and have it brought somewhere else to be repaired they said I had to pay a $189 diagnostic fee (which I was never informed of) in order to pick up my car. These guys are CON MEN trying to charge me $1880 for a repair that should be covered under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Will was straight to the point and got us where we wanted
Will was straight to the point and got us where we wanted to be in a car we wanted.
Will was straight to the point and got us where we wanted
Will was straight to the point and got us where we wanted to be in a car we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience here was very transparent and a smooth
My experience here was very transparent and a smooth transaction. I liked how Carlos got straight to the point and all the hard work it took to get me into this Telluride. I would recommend him and Jack Daniels to anyone looking for a KIA
My experience here was very transparent and a smooth
My experience here was very transparent and a smooth transaction. I liked how Carlos got straight to the point and all the hard work it took to get me into this Telluride. I would recommend him and Jack Daniels to anyone looking for a KIA
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jimmy Kim is very patient and professional, work with me
Jimmy Kim is very patient and professional, work with me in every step of the way .
Jimmy Kim is very patient and professional, work with me
Jimmy Kim is very patient and professional, work with me in every step of the way .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My sales rep Klaudia was absolutely amazing she had so
My sales rep Klaudia was absolutely amazing she had so much experience and patience and did whatever she could to get me in my beautiful 2024 Kia Seltos. Would definitely recommend going here. Sincerely, Heather Panunzio
My sales rep Klaudia was absolutely amazing she had so
My sales rep Klaudia was absolutely amazing she had so much experience and patience and did whatever she could to get me in my beautiful 2024 Kia Seltos. Would definitely recommend going here. Sincerely, Heather Panunzio
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure working with Jimmy Kim of Jack Daniels
It was a pleasure working with Jimmy Kim of Jack Daniels KIA in Fair Lawn, NJ. Jimmy was greatly knowledgeable, friendly and professional. Jimmy was able to answer all my questions and help me buy my new Telluride. I highly recommend Jimmy Kim and Jack Daniels KIA !
It was a pleasure working with Jimmy Kim of Jack Daniels
It was a pleasure working with Jimmy Kim of Jack Daniels KIA in Fair Lawn, NJ. Jimmy was greatly knowledgeable, friendly and professional. Jimmy was able to answer all my questions and help me buy my new Telluride. I highly recommend Jimmy Kim and Jack Daniels KIA !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buyer beware.
Buyer beware. On Memorial Day we took our son for his first car. We set an appointment and they had the car ready. We did the test drive and we were very happy with the sales associate. Then came time for the negotiation. Let me preface that I’m very knowledgeable on buying and leasing vehicles. I had done my research and knew where we could be happy and they can make money. Not the case at this dealer. The manager handling our deal is strictly in it for the money. Their fees are absurd. As an example they charge a doc fee of $699 which is high but in line with other stores. But then they have a MVC of $337!? Wait, isn’t that included in the doc fee…not here. Needless to say but we walked out. We were able to go to Englewood the same day and we got the same car for $40 less a month and no ridiculous fees and we did it in literally 10 minutes. The manager laughed at what JDK had tried to do. long story short do your research on the car you want and on how to negotiate a lease or finance. If you want a Kia best to avoid this place. It’s a shame that the sales associate is stuck here. Best that he move on too.
Buyer beware.
Buyer beware. On Memorial Day we took our son for his first car. We set an appointment and they had the car ready. We did the test drive and we were very happy with the sales associate. Then came time for the negotiation. Let me preface that I’m very knowledgeable on buying and leasing vehicles. I had done my research and knew where we could be happy and they can make money. Not the case at this dealer. The manager handling our deal is strictly in it for the money. Their fees are absurd. As an example they charge a doc fee of $699 which is high but in line with other stores. But then they have a MVC of $337!? Wait, isn’t that included in the doc fee…not here. Needless to say but we walked out. We were able to go to Englewood the same day and we got the same car for $40 less a month and no ridiculous fees and we did it in literally 10 minutes. The manager laughed at what JDK had tried to do. long story short do your research on the car you want and on how to negotiate a lease or finance. If you want a Kia best to avoid this place. It’s a shame that the sales associate is stuck here. Best that he move on too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Calvin Abreu the best!
Calvin Abreu the best! Excellent customer service, detail and patience! Calvin take time to explain us everything about the car and answer our questions. All staff in general is very gentle and helpful.
Calvin Abreu the best!
Calvin Abreu the best! Excellent customer service, detail and patience! Calvin take time to explain us everything about the car and answer our questions. All staff in general is very gentle and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I highly recommend Jack Daniel’s Kia and Jimmy Kim.
I highly recommend Jack Daniel’s Kia and Jimmy Kim. Jimmy was extremely helpful and friendly as well as the rest of the staff. Jimmy was really professional and patient with my mother and I and helped us out the whole process. He would answer our questions in full detail and explain further if needed. If you are in need of a Kia, I would definitely come here to get one.
I highly recommend Jack Daniel’s Kia and Jimmy Kim.
I highly recommend Jack Daniel’s Kia and Jimmy Kim. Jimmy was extremely helpful and friendly as well as the rest of the staff. Jimmy was really professional and patient with my mother and I and helped us out the whole process. He would answer our questions in full detail and explain further if needed. If you are in need of a Kia, I would definitely come here to get one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carlos did a great job with paying attention to detail.
Carlos did a great job with paying attention to detail. He got us in and out with our new Kia Seltos!
Carlos did a great job with paying attention to detail.
Carlos did a great job with paying attention to detail. He got us in and out with our new Kia Seltos!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase